Average. Room cleaned only once during 4 night atay, lots of maintenance required in room.
Michael
於 2024 年 4 月住了 4 晚
10/10 有夠讚
Fiona
團體旅遊
2024年4月21日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We were visiting Stanlake Vineyard and wanted somewhere to stay nearby. This was perfect, lovely friendly staff and great food
Fiona
於 2024 年 4 月住了 1 晚
10/10 有夠讚
Joanna
2024年4月21日
喜歡:整潔度、員工素質和住宿環境和硬體
Joanna
於 2024 年 4 月住了 1 晚
6/10 一般般
Kiran
2024年1月21日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Kiran
於 2024 年 1 月住了 1 晚
10/10 有夠讚
Dennis
2024年1月11日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Dennis
於 2024 年 1 月住了 1 晚
6/10 一般般
Ericka
家庭旅遊
2024年1月4日
喜歡:員工素質、住宿環境和硬體和客房舒適度
Poor communication
We were disappointed with our stay. We had 2 nights booked from 1/1-1/3. The hotel did not tell us that the superior room that we reserved (and already paid for) was no longer available. They didn't even tell us at check in!! They just took us to a basic room with no mention of the change. When I went back down to inquire, they said that a "water issue" forced the change, but they made no effort to compensate us for the change in reservation. They also did not tell us that on 1/1, our day of arrival, that their reception, bar and restaurant were closing at 5PM. This was our final stop after a long day, and we had planned to settle in with food and drink. Part of the reason we wanted to stay here was because we enjoyed relaxing at the fireplace with a snack and cocktail previously! That did not happen as they were turning out the lights within minutes of our arrival at 5.
They did say that they had "tried" to call me, but they couldn't reach me because of the international #. I found this VERY odd, as I continued receiving "welcome" emails from the hotel up through my day of arrival, none of which mentioned any change to the reservation or the hours that they would be open. This was very disappointing. We had stayed here before and had had a lovely experience, but I do not think that we will return.
Ericka
於 2024 年 1 月住了 1 晚
10/10 有夠讚
david
商務旅客
2023年12月21日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Very good as usual, lovely food and drink, well done all.
david
於 2023 年 12 月住了 1 晚
10/10 有夠讚
Gary
2023年12月11日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Lovely stay
Great stay lovely room and very attentive staff warm and friendly. Would highly recommend.
Gary
於 2023 年 12 月住了 1 晚
8/10 不錯哦
Alan
2023年12月10日
喜歡:員工素質、設施服務和住宿環境和硬體
Beautiful pub / hotel, full of charm and character. The meals are good, but tend to be over fussy and elaborated, but don't add to the quality of the meal. Breakfast was actually nicer than the dinner!
Ideal for a one night stay and only 25 minutes to Heathrow.