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"Nice staff"

"Room spotless and functional. Front desk staff and food service outstanding. Shuttle great. Web perfect. A bit strange: hotel brags about being anti-plastic; so there is no bottled water in rooms in spite of a coffee-maker and nice glasses. This presumes that tap water is OK. It seems to be. Time will tell."

"Everything perfect"

"La habitación estaba excelente, el personal a la altura, en font desk todo muy bien, pero quien se ganó el premio fue Carilona, muy buen servicio. "

"Very friendly and welcoming. The stuff are doing everything to confort you. A true service you can expect from a Hotel. The price was significantly lower than other hotels at the same level. I believe it was because of the ongoing construction but we didn't see or hear anything construction related. "

"From the courteous attention to the scrumptious breakfast Dann Carlton is our favorite hotel in Quito. Don’t forget the pool, gym, sauna and steam room please "

"The stay was excellent."

"Camila, the young lady at the front desk in the lobby, is absolutely amazing and truly outstanding. From the moment I arrived, she demonstrated exceptional customer service, professionalism, and a warm, welcoming attitude. She handled everything with confidence and genuine care, making my experience at the hotel even better. She has incredible potential and clearly goes above and beyond in her role. I strongly believe she should be considered for a higher position. Team members like Camila are a true asset to your hotel."

"From the beginning, the rooms were amazing. The front entrance was spotless. The breakfast was awesome. The location can’t be any better."