Queen Cable Car Ocean Terminal Tours

The hotel was very comfortable. The beds were really nice, they were unexpectedly soft (I thought they would be firmer but was happy they weren’t). The location was awesome, everything we wanted to see was walkable and there were many restaurants and markets near us. Hotel staff were very kind and helpful and gave good recommendations for sights to see. Breakfast was ok, the noodles were delicious and they had healthy options but definitely plan to get a coffee at one of the many shops nearby if you need a lot of caffeine in the morning.

The staff are the highlight of the hotel, very competent and eager to please. We were upgraded to a room with a window without our asking. The room was quiet with good individually-controlled AC, comfortable bedding and fast WiFi. Cable TV reception was spotty. The room and hotel are beautiful, with hardwood and mosaic tile flooring, granite countertops and wood furniture, but the new owners need to update certain things. The tub is raised from its platform and the glass wall surround was so short that we repeatedly flooded the bathroom floor and the space between the tub and wall. The pool deck had splintered wood which needs to be replaced. The staff were very apologetic when I brought up the bathroom issue and went out of their way to compensate me. Breakfast consisted of lots of food options (Asian, Western, made to order and buffet items), with coffee, tea, and juices. Overall , we enjoyed our stay and I am very confident that with minor updates, this hotel will be a great one.

Professional and friendly staff, good amenities. It’s not in the best neighborhood. Have to take taxi everywhere.