Upon arrival and once check in was completed, my two rooms were not available; was asked to return in 2 hours. After the 2 hrs lapsed I returned to front desk and was informed room still not available, waited until 3 pm and room still not available, I spoke to a rep who escalated concern to management. Angelo quickly helped us we had our rooms within 5 min , after that our experience was nothing less than amazing. Angelo was always attentive to our needs, helped with restaurant reservations, VIP pool and beach was excellent, assisted by Pedro each Day with outstanding service. Yafreisy attended to us by buffet area everyday, always had our table ready and super courtious. The kids club staff was excellent as well. Rooms are gorgeous and super clean. The facility is breath taking. Thank you all for making this such a pleasurable and memorable experience