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Iberostar Waves Dominicana - All Inclusive

4.5 star property
Luxury property on the beach, with 3 outdoor pools

Choose dates to view prices

Photo gallery for Iberostar Waves Dominicana - All Inclusive

3 outdoor pools, pool umbrellas
Garden
Reception
8 restaurants, breakfast, lunch, dinner served; barbecue
Aerial view
Imagine yourself on the pristine shores of Arena Gorda Beach and Cortecito Beach, where Iberostar Waves Dominicana - All Inclusive offers an unforgettable getaway. Savor a beachfront breakfast, unwind with a detox wrap or hydrotherapy at Spa Sensations, and enjoy kayaking or volleyball activities. With 8 restaurants to choose from and free WiFi throughout your stay.

Reviews

8.0 out of 10
Very good

Popular amenities

  • All inclusive
  • Bar
  • Pool
  • Breakfast included
  • Gym
  • Parking included

Room options

Check availability for these dates

Tonight

Sep 3 - Sep 4
Check availability for tonight Sep 3 - Sep 4

Tomorrow

Sep 4 - Sep 5
Check availability for tomorrow Sep 4 - Sep 5
Available filters for rooms
Showing 16 of 16 rooms

View all photos for Premium Room

1 bedroom, free minibar, in-room safe, desk

Premium Room

8.0 out of 10
Very good
(1 review)

Highlights

Balcony
Separate sitting area
Air conditioning
Refrigerator
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
  • 423 sq ft
  • Sleeps 1
  • 2 Double Beds

View all photos for Premium Room (Accesible)

1 bedroom, free minibar, in-room safe, desk

Premium Room (Accesible)

Highlights

Balcony
Separate sitting area
Air conditioning
Refrigerator
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
  • 423 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room

1 bedroom, free minibar, in-room safe, desk

Premium Room

8.0 out of 10
Very good
(21 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Refrigerator
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
  • 423 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room (Accesible)

1 bedroom, free minibar, in-room safe, desk

Premium Room (Accesible)

Highlights

Balcony
Separate sitting area
Air conditioning
Refrigerator
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
  • 423 sq ft
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Poolside

1 bedroom, free minibar, in-room safe, desk

Premium Room, Poolside

7.4 out of 10
Good
(3 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Refrigerator
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
  • 423 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Upper Floor)

1 bedroom, free minibar, in-room safe, desk

Premium Room (Upper Floor)

Highlights

Balcony
Separate sitting area
Air conditioning
Refrigerator
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
  • 423 sq ft
  • Sleeps 1
  • 2 Double Beds OR 1 Double Bed

View all photos for Premium Room, Poolside

1 bedroom, free minibar, in-room safe, desk

Premium Room, Poolside

Highlights

Balcony
Separate sitting area
Air conditioning
Refrigerator
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
  • 423 sq ft
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Promo)

1 bedroom, free minibar, in-room safe, desk

Premium Room (Promo)

Highlights

Balcony
Separate sitting area
Air conditioning
Refrigerator
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
  • 423 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room (Promo)

1 bedroom, free minibar, in-room safe, desk

Premium Room (Promo)

Highlights

Balcony
Separate sitting area
Air conditioning
Refrigerator
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
  • 423 sq ft
  • Sleeps 1
  • 2 Double Beds

View all photos for Last room available

1 bedroom, free minibar, in-room safe, desk

Last room available

Highlights

Balcony
Separate sitting area
Air conditioning
Refrigerator
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
  • 423 sq ft
  • Sleeps 1
  • 1 Double Bed OR 1 King Bed

View all photos for Premium Room (Tropical View)

1 bedroom, free minibar, in-room safe, desk

Premium Room (Tropical View)

8.0 out of 10
Very good
(2 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Refrigerator
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
  • 423 sq ft
  • Sleeps 1
  • 2 Double Beds OR 1 Double Bed

View all photos for Premium Room, Ocean View

1 bedroom, free minibar, in-room safe, desk

Premium Room, Ocean View

8.0 out of 10
Very good
(1 review)

Highlights

Balcony
Separate sitting area
Air conditioning
Refrigerator
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
  • 423 sq ft
  • Ocean view
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Upper Floor)

1 bedroom, free minibar, in-room safe, desk

Premium Room (Upper Floor)

7.0 out of 10
Good
(8 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Refrigerator
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
  • 423 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 Double Bed

View all photos for Premium Room (Tropical View)

1 bedroom, free minibar, in-room safe, desk

Premium Room (Tropical View)

7.6 out of 10
Good
(10 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Refrigerator
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
  • 423 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 Double Bed

View all photos for Premium Room, Ocean View

1 bedroom, free minibar, in-room safe, desk

Premium Room, Ocean View

7.6 out of 10
Good
(8 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Refrigerator
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
  • 423 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Last room available

1 bedroom, free minibar, in-room safe, desk

Last room available

Highlights

Balcony
Separate sitting area
Air conditioning
Refrigerator
Dining table
Free minibar items
Flat-screen TV
Ceiling fan
  • 423 sq ft
  • Sleeps 4
  • 1 Double Bed OR 1 King Bed
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About the neighborhood

Located in Bávaro, a neighborhood in Punta Cana, Iberostar Waves Dominicana - All Inclusive is in the entertainment district and on the beach. Iberostar Golf Course and Cocotal Golf and Country Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Arena Gorda Beach and Cortecito Beach. Los Corales Beach and Downtown Punta Cana are two other places to visit that come recommended. Discover the area's water adventures with snorkeling nearby, or enjoy the great outdoors with ecotours.
Visit our Punta Cana travel guideOpens in a new window
Map
Carretera Arena Gorda, Playa Bavaro, Punta Cana, La Altagracia, 23000

What's nearby

  • Arena Gorda Beach - 12 min walk - 1.1 km
  • Iberostar Golf Course - 16 min walk - 1.4 km
  • Cortecito Beach - 7 min drive - 3.6 km
  • Cocotal Golf and Country Club - 8 min drive - 7.6 km
  • Los Corales Beach - 11 min drive - 7.2 km

Getting around

  • Punta Cana Intl. Airport (PUJ) - 29 min drive

Restaurants

  • ‪El Carey Buffet Restaurant - ‬8 min drive
  • ‪Restaurant Mirador - ‬8 min drive
  • ‪Villa Marina - ‬9 min drive
  • ‪Caney Buffet - ‬7 min drive
  • ‪Batú Sports Bar - ‬7 min drive

About this property

Iberostar Waves Dominicana - All Inclusive

Luxury all-inclusive property near Iberostar Golf Course
Located close to Arena Gorda Beach and Cortecito Beach, Iberostar Waves Dominicana - All Inclusive provides a free breakfast buffet, a golf course, and a casino. With a beachfront location, beachfront dining, and beach massages, this property is the perfect place to soak up some sun. Treat yourself to a Swedish massage, a detox wrap, or hydrotherapy at Spa Sensations, the onsite spa. At the 8 on-site restaurants, enjoy breakfast, lunch, dinner, and barbecue. Fitness classes and yoga classes are offered at the gym; other things to do include kayaking and volleyball. Stay connected with free in-room WiFi, and guests can find other amenities such as a nightclub and a poolside bar.
Other perks include:
  • 3 outdoor pools and a children's pool, along with pool umbrellas
  • Free self parking and valet parking
  • An outdoor tennis court, a roundtrip airport shuttle (surcharge), and babysitting (surcharge)
  • 5 meeting rooms, an elevator, and tennis lessons on site
  • Guest reviews give top marks for the helpful staff
Room features
All 346 rooms boast comforts such as air conditioning and separate sitting areas, as well as thoughtful touches like free stocked minibars and free WiFi.
Other conveniences in all rooms include:
  • Bathrooms with shower/tub combinations and free toiletries
  • Flat-screen TVs with satellite channels
  • Wardrobes/closets, balconies, and separate sitting areas

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals and snacks included

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Windsurfing

Land activities

Fitness facilities
Tennis

Lessons/classes/games

Yoga

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 4 coffee shops/cafes
  • 8 bars/lounges
  • 8 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Higuey Buffet
  • La Palapita
  • Maria Bonita
  • Marinero La Marimba
  • Star Rock Cafe

Things to do

  • 18-hole golf course
  • 3 outdoor pools
  • 53 slot machines
  • 8 gaming tables
  • Billiards/pool table
  • Casino (4,499 square feet of space)
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Nightclub
  • Outdoor tennis court
  • Sauna
  • Shopping
  • Tennis lessons
  • Volleyball
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Dining table
  • Free children's club
  • In-room refrigerator
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 4,542 square feet of conference space
  • 5 meeting rooms
  • Business center

Outdoors

  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool umbrellas
  • Terrace

Full-service spa

  • 21 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 4 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Dining table
  • Espresso maker
  • Free stocked minibar
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Desk chair
  • Iron/ironing board on request
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:30 PM please contact the property in advance using the information on the booking confirmation
Guests must indicate the correct number of guests, including children and infants, at the time of booking. Fees may be incurred if the number or ages of guests checking in varies from the number established at booking.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 40 per vehicle (one-way)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 25 years old
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

All Inclusive Iberostar
Dominicana All Inclusive
Iberostar All Inclusive
Iberostar Dominicana
Iberostar Dominicana All Inclusive
Dominicana Hotel
Iberostar Dominicana Punta Cana
Iberostar Punta Cana
Punta Cana Iberostar
Iberostar Dominicana All Inclusive Punta Cana
Iberostar Dominicana All Inclusive All-inclusive property
Iberostar Dominicana Inclusiv
Iberostar Dominicana All Inclusive
Iberostar Waves Dominicana All Inclusive
Iberostar Waves Dominicana - All Inclusive Punta Cana

Frequently asked questions

Does Iberostar Waves Dominicana - All Inclusive have a pool?

Yes, this property has 3 outdoor pools and a children's pool.

Is Iberostar Waves Dominicana - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Iberostar Waves Dominicana - All Inclusive?

Self parking and valet parking are free at this property.

What time is check-in at Iberostar Waves Dominicana - All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Iberostar Waves Dominicana - All Inclusive?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Does Iberostar Waves Dominicana - All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle that runs at scheduled times. A fee of USD 40 per vehicle applies.

Are there all-inclusive benefits at Iberostar Waves Dominicana - All Inclusive?

Yes, the property is all-inclusive. Activities include windsurfing, tennis, yoga classes, and more.

Where is Iberostar Waves Dominicana - All Inclusive located?

Located in Bávaro, this beachfront property is in the entertainment district and within 2 mi (3 km) of Iberostar Golf Course and Arena Gorda Beach. Cocotal Golf and Country Club and Cortecito Beach are also within 6 mi (10 km).

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Iberostar Waves Dominicana - All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 401 out of 1009 reviews
Rating 8 - Good. 329 out of 1009 reviews
Rating 6 - Okay. 155 out of 1009 reviews
Rating 4 - Poor. 65 out of 1009 reviews
Rating 2 - Terrible. 59 out of 1009 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, property conditions & facilities
Clean stuff is great food was excellent many things to do with kids kids camp very recommend
Stayed 3 nights in Aug 2025

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay! Would definitely go back. Beach was full of seaweed (that they worked on cleaning up daily) but still have 2 nice size pools with lots of activities for adults and kids thru out the day. The staff was AMAZING and friendly. Lots of options for food
Stayed 6 nights in Aug 2025

8/10 Good

Gardel Migel

Liked: Cleanliness, staff & service, property conditions & facilities
Relaxing
Stayed 6 nights in Aug 2025

10/10 Excellent

Alyssa Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AMAZING
Stayed 10 nights in Aug 2025

6/10 Okay

Stephen

Liked: Cleanliness, amenities, property conditions & facilities
The property itself is lovely. The food in the buffets was bland.
Stayed 6 nights in Aug 2025

10/10 Excellent

Timothy

Liked: Cleanliness, amenities
Very nice
Stayed 4 nights in Aug 2025

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
100% good
Stayed 3 nights in Aug 2025

8/10 Good

CECILIA

Liked: Cleanliness, staff & service, property conditions & facilities
I liked many options
Stayed 5 nights in Aug 2025

6/10 Okay

Debora

Liked: Cleanliness
Disliked: Staff & service
The room was Nice and clean the food was terrible and the staff is not friendly
Stayed 5 nights in Aug 2025

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed this resort. The staff was very friendly. The club had great music. The grounds were immaculate. The french restaurant was outstanding as well as the breakfast buffet. Had allot of issues with the key card to the room. The beach has ALLOT of seaweed. I didn't go into the ocean once. Overall I would still return.
Stayed 5 nights in Aug 2025

10/10 Excellent

Taidee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved it! The place is very nice, the green areas are very well maintained. The staff is wonderful, the waiters and bartenders. We used the kids' club for our 7-year-old son, and they are WONDERFUL, the treatment is super special, and they have lots of activities. The entertainment for adults is SUPER, they have a great and fun program. The food is very good and has a lot of variety. We'll definitely be back.
Stayed 7 nights in Jul 2025

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice resort, all inclusive, clean, nice people, good food...5th time in Punta Cana but different resort. 8.5 out of 10
Stayed 11 nights in Jul 2025

6/10 Okay

Aimee

Liked: Staff & service, amenities, property conditions & facilities
The staff is very friendly and helpful, they keep the rooms clean, the water in one of the pools looks dirty and the buffet doesn't have many options, they never serve mangu for breakfast, which for me is basic for breakfast, and almost never fried chicken, which is what children eat the most.
Stayed 4 nights in Aug 2025

8/10 Good

Fladimir

Liked: Cleanliness, staff & service, property conditions & facilities
Every thing was ok until the last day me and my family we had stomach upset then Diarrhea for 3 days I do t know from where could be food or water . That was the only bad thing . Overall the place and service and staff were all very good
Stayed 4 nights in Aug 2025

6/10 Okay

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean and most of the staff were friendly Some were very pushy about attending a 90 minute presentation to sell you a membership. Beach was horrible as there was seaweed everywhere. Pools were clean but overcrowded. Food was okay..Hard Rock Cafe was absolutely disgusting, my husband actually got sick. Overall would recommend for the price.
Stayed 7 nights in Aug 2025

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food needs more flavor. Lots of time hot food was cold
Stayed 10 nights in Jul 2025

4/10 Poor

Adalicia

Disliked: Amenities, property conditions & facilities
Most staff members were really friendly and polite. We were a large group and had several issues with the AC and plumbing.
Stayed 3 nights in Jul 2025

2/10 Terrible

Ayoub

Liked: Cleanliness, staff & service
As the property is what we expected as it looked like the pictures.despite their best efforts the food was terrible. Most of it wasn’t even edible. The fruits were the only decent thing on the menu. The restaurant offer somewhat edible food but it won’t satisfy you especially if you havnt eaten all day. Be sure to have that uber eats app ready if you plan to stay here. And the shampoo wasn’t good either. Feels like nothing was being washed
Stayed 5 nights in Aug 2025

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay & the property. Only downfall to our trip was the seaweed on the beach. Apparently August is when mass amounts of seaweed wash up to shore, so we didn't enjoy the ocean water as I had imagined. This is obviously not the resorts fault, just mother nature & a lack of knowledge on my part. The resort did their best to clean it up every morning running tractors to discard as much as they could. Not all resorts along the beach were doing this & we were very grateful for their efforts! Definitely looking forward to returning at a different time of year when the seaweed isn't taking over the shoreline. The pool, the views, the staff & the excursions were all amazing!
Stayed 5 nights in Aug 2025

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet at night, plenty of options at day, good food options. Common areas maintenance is great. Rooms need more attention but the staff was great at solving any issue (in my case the AC flooded at 7PM and maintenance personnel was able to solve it quickly)
Stayed 10 nights in Apr 2025

10/10 Excellent

Sharrell Ladonna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my family stayed here for 4 days. The staff was excellent and we had a great time. The staff was very welcoming and helpful. I cannot wait to return! Thank you for an awesome experience.
Stayed 4 nights in Jan 2025

10/10 Excellent

Arismendy

Liked: Amenities
Beautiful place !!
Stayed 2 nights in Aug 2024

8/10 Good

Emil

Liked: Cleanliness, staff & service, property conditions & facilities
Good value good drinks so-so food
Stayed 3 nights in Nov 2024

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything! So many activities, right next to the beach, awesome shows, and friendly staff.
Stayed 6 nights in Nov 2024

6/10 Okay

Bright T

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
"Our stay was underwhelming due to several operational issues and inconsistent service. Upon check-in, our room keys were not working, requiring multiple trips to the front desk to resolve. Each time, only partial success was achieved, leading to repeated inconvenience. Crucially, no introductory information about the hotel's facilities (e.g., buffet hours, amenity locations) was provided. We had to call the front desk for all basic details. Many advertised facilities, including restaurants and the kids' play zone, consistently opened 15-20 minutes late. We recommend arriving 30 minutes after the stated opening time to avoid waiting. While most staff were pleasant, some were unhelpful. A front desk employee named Reina (white shirt) notably became uncooperative and unhelpful after we declined her offer to attend a 'Star Member' conference."
Stayed 4 nights in Jul 2025