In my past 35 years of traveling, this has been my worst experience in a hotel ever. I booked online on a +400U$ a night rate. I travelled with my entire family, and since we were arriving late on a layover flight to connect next day, I called earlier during the day (5 PM) in advance to let them know I was checking in past 12AM, and if they had 24hour checking, which they replied they did. I checked in at 2 AM, and they had 3 front desk personnel. It took me about 1 hour for the check in. They were not able to issue a electronic key, the bell boy had to open the door with security, and when I arrived the room was a dump. It was infested with a cloud of mosquitoes, at least 100 of them. It seems they don't even use any pest control, which in the Caribbean, it is a "most" due to the amount of infectious diseases spread by mosquito bites. The room had nothing to do with the pictures Hotels.com published. I obviously decided not to stay for the integrity of my family, and requested a refund. Hotel told me that they could not, since the room was available. I called Hotels.com customer support, who responded immediately calling the Hotel, requesting a refund, which they were not able to get either. I mentioned Hotels.com either that this property should not be listed in their web page, since it is a scam. I decided to leaveThis is fraudulent advertising. Either by the Hotel or by Hotels.com. Hotels.com mentioned since I was a loyal customer, I was going to recieve a credit voucher
