Vincent, the host, was fantastic. He went above and beyond. He answered all of my emails promptly. He made sure a driver was waiting for me at the airport, even though my plane arrived close to midnight, and made sure I got into my room, even though the front desk was closed by the time I got there. Vincent even gave me the name of an AMAZING tour guide to show me around the island on New Years Day. The staff was friendly and lovely. Unfortunately, I didn't care for the accommodations. There were ants everywhere and the towels and the bed sheets were hard and scratchy. If plush is what you're looking for, this is not the place.