We loved the staff kindness . They were always open to help.
We went on 2019 to the same hotel and we felt it was a little bit outdated . We had lots of rain and they were not prepared. I think they need a good investment in renovation in general.
Liza
於 2024 年 6 月住了 5 晚
4/10 不太好
Alex
情侶出遊
2024年6月19日
不喜歡:整潔度
If you want a true all inclusive experience, I would not recommend. Drinks are considerably watered down. Room service is an absolute joke. Most of the food through room service is borderline inedible. Room is extremely musty, moldy mildew smell. There are some highlights in dining- particularly at Zen and Agave, however- do not try the steakhouse. It’s not real steak is all I can say. Food is well below par overall. The minibar is never refilled unless you specifically request multiple times. Water needs requested- and even then, sometimes they don’t refill. Overall, find a different place for all inclusive
Alex
於 2024 年 6 月住了 6 晚
4/10 不太好
anek singh
2024年6月19日
Service overall is poor
anek singh
於 2024 年 6 月住了 8 晚
10/10 有夠讚
Diana
情侶出遊
2024年6月18日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This resort is a 10/100000 the best!
Diana
於 2024 年 6 月住了 4 晚
2/10 很糟糕
Norma
家庭旅遊, 親子旅遊
2024年6月17日
不喜歡:整潔度、員工素質和住宿環境和硬體
Not first visit but last ..
It’s states all inclusive but monitors your room service orders calling you immediately after to ask how many in your room only to cut orders and come over hour later if they do show up the bar especially scores gives 4 wing dings or 2 chicken tenders sliced witnessed Jorge and others being rude when asked why they haven’t been service for gotten there order I also watched several workers half wash glasses another party saw a roach in the buffet it’s rating is lower than most for a reason our visit 3 months prior we forgot out Bluetooth speaker called said we were returning to find it wasn’t available…definitely think twice most restaurants weren’t open and room service is a no go they bring old food w chips on side or never come … if your limited to this place rent a car your gonna wanna go grab food late nights and be careful the outside cooks let flies land on all the burgers while preparing them …and the liquor is mixed with something to stretch it so be prepared for after taste or bad hangover plus watch your charges
Norma
於 2024 年 6 月住了 3 晚
8/10 不錯哦
Amalia
2024年6月17日
喜歡:整潔度和員工素質
Amalia
於 2024 年 6 月住了 6 晚
4/10 不太好
Julian Raul
2024年6月13日
喜歡:整潔度
Julian Raul
於 2024 年 6 月住了 6 晚
2/10 很糟糕
Tabianna
2024年6月12日
不喜歡:整潔度、員工素質和住宿環境和硬體
Tabianna
於 2024 年 6 月住了 4 晚
8/10 不錯哦
Alicia
情侶出遊
2024年6月11日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Not enough waitstaff at bars and around beach and pool areas. One guy running the beach bar and having to leave and collect glasses so he has enough to make more drinks.
Alicia
於 2024 年 6 月住了 7 晚
4/10 不太好
Victoria
家庭旅遊
2024年6月9日
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
room service and on-beach/near pool service is very bad :( not as it expected for this price all-inclusive resort. Towels and sheets look like they are not even washed; if you need room service help, you need to do 2-4 calls and wait forever. Do not expect someone to offer drinks or take away cups/glasses near pool or on the beach.
Location is good, beautiful beach.