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"Wow! We celebrated our honeymoon here! The shows, entertainment, beaches, pool, food, drinks, rose pedals and spa services were out of this world! Every person who provided us service was wonderful!"

"Third time staying at this resort. 1st as the Royale, 2nd as the Hilton and now the Hyatt. Everything was just as perfect as the first time! "

"Yeah everything was good"

"Staff were extremely accommodating and welcoming. Room was always clean and fridge stocked. "

"Great place and location. Clean and friendly. 4th time staying here love it. "

"Rooms very nice and clean. Butlers respond very quickly. Pools and beach very nice … "

"Good "

"Been staying at hotel for 10 yrs. Have many friends ( staff) there that I look forward to seeing every yr. From the bellboys, cleaners, restaurant staff, bar tenders, customer service, maintenance, gardeners & the entertainment both pool & dancers. They are all an exceptional team & I love them like family. "

"This is a great place if you're not too picky. It does have some current renovation problems. Some buildings closed. Some building in need of a major overhaul. The restaurant La Laguna literally had rain inside, but I did not mind. Not raindrops. Rain. Kind of added to the charm for me. It seems like a great place for kids, but mine are full grown now. It has a water park & a kids club so parents can solo things. Many animals around, surrounded by jungle, cenotes, mini rivers, etc. Has some adults only sections. Drinks are easily available most place. Food selection is very nice. Its buffet quality, but I loved the variety. Somethings could be improved like better communication from staff. That was lacking a bit, but overall, nearly everyone I interacted was genuinely friendly. I went during rain season, so there were not as many tourists. I highly recommend & will most likely visit in the future again."