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Hotel Urban

2.0 star property

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Located in the heart of Cholula, Hotel Urban offers a convenient retreat with laundry facilities and free in-room WiFi. Connect to the local culture with ease, thanks to its proximity to Great Pyramid of Cholula.

Reviews

7.4 out of 10
Good

Popular amenities

  • Free WiFi
  • Laundry
  • Housekeeping
  • 24/7 front desk
  • Kitchen

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Shared Dormitory, 1 Queen Bed

Individually furnished, desk, laptop workspace, free WiFi

Standard Shared Dormitory, 1 Queen Bed

Highlights

Individually furnished
Smart TV
Rainfall showerhead
Microwave
Freezer
Kitchen island
Shared/communal kitchen
Free bottled water
  • Sleeps 2
  • 1 Queen Bed

View all photos for Basic Room

Basic Room | Individually furnished, desk, laptop workspace, free WiFi

Basic Room

Highlights

Individually furnished
Smart TV
Private bathroom
Rainfall showerhead
Microwave
Freezer
Kitchen island
Shared/communal kitchen
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Apartment, 4 Bedrooms

Standard Apartment, 4 Bedrooms | Individually furnished, desk, laptop workspace, free WiFi

Standard Apartment, 4 Bedrooms

Highlights

Individually furnished
Smart TV
4 bedrooms
4 bathrooms
Rainfall showerhead
Microwave
Freezer
Kitchen island
  • 4 bedrooms
  • Sleeps 8
  • 4 King Beds

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About the neighborhood

Cholula, a neighborhood in San Pedro Cholula, is home to Hotel Urban. Great Pyramid of Cholula and San Gabriel Convent are local landmarks, and some of the area's activities can be experienced at Ice Arena Puebla and SKY Bridge Puebla. Looking to enjoy an event or a game while in town? See what's happening at Cuauhtemoc Stadium or Estadio de Béisbol Hermanos Serdán. Visit our San Pedro Cholula travel guide
Map
502 C. 7 Sur, San Pedro Cholula, PUE, 72760

What's nearby

  • Great Pyramid of Cholula showing a church or cathedral and tranquil scenes as well as an individual male
    Great Pyramid of Cholula
    17 min walk - 1.5 km
  • Sunset 🌞
    University of the Americas Puebla
    11 min drive - 2.3 km
  • Plaza de la Concordia
    10 min walk - 0.9 km
  • San Gabriel Convent
    10 min walk - 0.9 km
  • Zócalo
    13 min walk - 1.2 km

Getting around

  • Puebla–Cholula Tourist Train Terminal
    29 min drive
  • Puebla Intl. Airport (PBC)
    26 min drive

Restaurants

  • El Jovenazo
    5 min walk
  • Cemitas Lupita
    5 min walk
  • Cemitas Rosita
    6 min walk
  • Marizzio
    6 min walk
  • Cemitas La Tradicional
    6 min walk

About this property

Hotel Urban

Hotel near Great Pyramid of Cholula
Hotel Urban provides laundry facilities and more. Guests can connect to free in-room WiFi.
You'll also find perks like:
  • A 24-hour front desk, an elevator, and smoke-free premises
Room features
All 96 individually furnished rooms feature thoughtful touches such as laptop-friendly workspaces, as well as amenities like free WiFi and kitchen islands.
Other amenities include:
  • Communal kitchens with microwaves, freezers, and kitchen islands
  • 50-inch Smart TVs with digital channels
  • Wardrobes/closets, daily housekeeping, and electrical adapters/chargers

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)

Family friendly

  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • 15 floors
  • 3 buildings
  • Built in 2020
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 50-inch smart TV with digital channels

Food and drink

  • Free bottled water
  • Freezer
  • Kitchen island
  • Microwave
  • Shared kitchen access

More

  • Desk
  • Electrical adapters
  • Individual furnishings
  • Laptop workspace

Policies

Check-in

Check-in start time: 12:30 PM; Check-in end time: anytime

Check-out

Check-out before 12:30 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Urban suites
Hotel Urban Hotel
Hotel Urban San Pedro Cholula
Hotel Urban Hotel San Pedro Cholula

Frequently asked questions

Is Hotel Urban pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Hotel Urban?

Check-in start time: 12:30 PM; Check-in end time: anytime.

What time is check-out at Hotel Urban?

Check-out is at 12:30 PM.

Where is Hotel Urban located?

Located in Cholula, this hotel is within 1 mi (2 km) of La Barrica Museum and Great Pyramid of Cholula. Museo de la Ciudad de Cholula and Plaza de la Concordia are also within 15 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Urban Reviews

7.4

Good

7.6

Cleanliness

6.8

Amenities

6.8

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 3 out of 9 reviews
Rating 8 - Good. 4 out of 9 reviews
Rating 6 - Okay. 0 out of 9 reviews
Rating 4 - Poor. 0 out of 9 reviews
Rating 2 - Terrible. 2 out of 9 reviews

Reviews

10/10 Excellent

Adrián

Liked: Cleanliness, amenities, property conditions & facilities
Muy bien, todo muy limpio y organizado
Stayed 1 night in Nov 2025

8/10 Good

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La facilidad de check-in
Stayed 1 night in Nov 2025

8/10 Good

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities
Habitación limpia, solo hace falta un tapete en el baño. Éramos 2 pax y solo nos dejaron 1 toalla. El lugar es tranquilo y seguro
Stayed 1 night in Nov 2025

8/10 Good

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La atencion del personal de la recepcion
Stayed 1 night in Aug 2025

2/10 Terrible

Erick

Disliked: Staff & service, amenities, property conditions & facilities
Podrían mejorar su trato al cliente y organizarse mejor
Stayed 2 nights in May 2025

2/10 Terrible

Emmanuel

Disliked: Cleanliness, staff & service, property conditions & facilities
Es engañosa la información, la habitaciones que reserve no estaban independientes estaban dentro un departamento. No habia papel sanitario, la limpieza pésima. Encontre cabellos en la cama, no contaba con agua el baño al inicio. Etc y por el precio fue muy caro. No recomendable.
Stayed 1 night in Mar 2023

8/10 Good

Sandy

Stayed 1 night in Dec 2025

10/10 Excellent

Tomas

Stayed 1 night in Dec 2025

10/10 Excellent

Yahir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025