From check-in to check-out our stay was very nice. They had our reservation booked as desired, gave us a tour upon arrival, and brought us to our room - followed quickly after by our luggage. Our room was the 2-bedroom, and it was perfect for our family with a kitchen and 3 washrooms. Accommodations were comfortable, clean, and in good working order. We added breakfast to our room which was worth it having a four-year-old along for the ride. We also had a wonderful Portuguese dinner at Pot and Pan on the day of our arrival (rated highly on theFork too!). We enjoyed a professional massage at the spa and booked a time at the indoor pool to relax. The location was convenient by walking or car/taxi/uber and the beautiful setting along the Douro River has unmatched views.
Service, quality, professionalism, convenience - it checked all the boxes and more.