住宿景觀

希斯曼飯店的評分

4.5 out of 5
希斯曼飯店
1001 SW Broadway, Portland, OR

評論

9.0

太棒了

10 分,有夠讚;1000 則評論中有 659 則" "
8 分,不錯哦;1000 則評論中有 182 則" "
6 分,一般般;1000 則評論中有 83 則" "
4 分,不太好;1000 則評論中有 55 則" "
2 分,很糟糕;1000 則評論中有 21 則" "

9.4/10

整潔度

9.2/10

員工素質

8.4/10

設施服務

9.2/10

住宿環境和硬體

8.8/10

環保程度

評論

2/10 很糟糕

suki

商務旅客
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
felling not verywell
於 2023 年 11 月住了 2 晚
Brandon Neigel . Guest Service Supervisor 於 2023年11月15日回覆
If you would like to share your experience with us please, email us at the Heathman hotel.

8/10 不錯哦

Mingwan

於 2022 年 8 月住了 1 晚

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 9 月住了 1 晚

10/10 有夠讚

Abigail

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
The room here was very nice and clean and we liked being able to sit in the beautiful library section of the lobby while doing some computer work during our stay. The parking garage was also conveniently located and there were lots of options for cute coffee shops nearby.
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月25日回覆
Abigail, it's fantastic to hear that you had a satisfying visit at Heathman Hotel. We're thrilled you appreciated our meticulously maintained rooms and the charm of our library area. We understand the importance of a convenient location and attempt to enrich our guest experiences with nearby local amenities. We are eager to welcome you back on your next visit.

10/10 有夠讚

Tiffany

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The most beautiful hotel rooms! I didn’t want to leave.
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月24日回覆
Tiffany, we're absolutely thrilled to hear about your amazing experience at Heathman Hotel. It's great that you appreciated the beauty of our rooms. We hope to have the pleasure of welcoming you back in the future, perhaps for a longer stay next time!

10/10 有夠讚

Kenneth

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Library sitting area is great. Lots of art throughout the hotel and room.
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月20日回覆
Kenneth, thank you for appreciating the unique elements of Heathman Hotel. We're delighted to hear that the library sitting area served as a highlight of your stay, and that you enjoyed the vast collection of art spread throughout the property and your room. We're looking forward to welcoming you back for another enjoyable visit.

10/10 有夠讚

Kathy and David

喜歡:整潔度
The staff are wonderful every time we stay, they handle every situation with a smile and make us feel so welcome
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月15日回覆
Kathy and David, it brings immense joy hearing how much you appreciate the warm welcome and diligent service from our team members at Heathman Hotel. Their commitment to making guests feel at home is a vital part of what sets our hotel apart. Thank you, and we're excited for your future stays with us.

8/10 不錯哦

Cheryl

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I stayed here because I had a concert at the Arlene Schnitzer Hall, it was overall a very good stay. My one comment is have your bar area open so that after concerts guests can "wind" down there evening by having a cocktail in your bar.
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月13日回覆
Cheryl, it's wonderful to hear that you had a very good stay at The Heathman Hotel. Your suggestion about extending our bar hours, particularly after local concerts, is valuable. Our team always looks for ways to enhance our guests' experiences. We're glad you chose us as your destination for your concert night and we hope to welcome you back following future events.

10/10 有夠讚

Jade

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月13日回覆
Jade, thank you for choosing the Heathman Hotel. We are delighted to know your stay was enjoyable. We're looking forward to welcoming you back in the future.

10/10 有夠讚

Nicklaus

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月29日回覆
Nicklaus, we're thrilled to see your top rating for Heathman Hotel. We greatly appreciate your feedback and look forward to seeing you again on your next visit. Safe travels until then!

10/10 有夠讚

Adrienne Margaret

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This was an amazing hotel with lovely staff. The Tavern attached to the hotel was fantastic. While we felt comfortable walking to the art museum nearby, our attempts to venture a few blocks away became sketchy really quickly. While there are great spots within walkable distances nearby, I would rate the walkability of this area pretty low, since I was traveling with younger children. But, the hotel itself is absolutely lovely and we’ll stay here every time we’re in Portland!
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年4月8日回覆
Adrienne, thank you for sharing your positive experience at Heathman Hotel. We are thrilled to hear you enjoyed our fantastic Tavern and found our team members lovely. We also understand your concerns about the surrounding area, especially with younger family members. We are glad despite that, you found our hotel absolutely delightful. We're looking forward to welcoming you back whenever you visit Portland!

10/10 有夠讚

Chls

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月24日回覆
Chls, it's wonderful to hear that your experience at Heathman Hotel met your expectations. We genuinely appreciate your feedback, as it encourages our team members to continue delivering top-tier service. We look forward to your next visit.

10/10 有夠讚

Eric

於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月24日回覆
Eric, thank you for leaving a 5-star rating for Heathman Hotel on Expedia. We're thrilled to know your experience with us met your expectations. The team here looks forward to having you back for another memorable stay in the future.

10/10 有夠讚

Scott,maple valley

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great location
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月4日回覆
Scott, we're thrilled you found the Heathman Hotel's location conducive to your needs. We hope to have the pleasure of welcoming you back soon.

10/10 有夠讚

Scott

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年4月2日回覆
Scott, thank you for your stellar rating of The Heathman Hotel on Expedia. We're thrilled you had a positive experience and we look forward to upholding this standard during your future stays with us.

8/10 不錯哦

Debra

於 2024 年 3 月住了 2 晚
Customer Service 於 2024年4月18日回覆
Debra, thank you for taking the time to rate your stay at the Heathman Hotel. We are delighted to note that you had a satisfying experience with us. Should you choose to visit again, we will strive to make your next stay even more enjoyable.

10/10 有夠讚

Sharon

於 2024 年 3 月住了 1 晚
Customer Service 於 2024年4月18日回覆
Sharon, it's wonderful to see your perfect score for the Heathman Hotel. We're delighted to know you had a fantastic stay. Thank you for selecting our hotel. We hope to welcome you back for another exceptional experience soon.

10/10 有夠讚

Laura

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
I’ve stayed here before renovations and now after the renovations. It was beautiful before and even more beautiful now. The service is exceptional. This is such a great place to stay!
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月25日回覆
Laura, it's delightful to hear that you enjoyed both your stays at Heathman Hotel, pre and post our revamping. We're glad the enhancements have left a positive impact. It's wonderful to know that our dedicated team members provided exceptional service. Your kind words are highly appreciated and we can't wait to welcome you back for another great stay.

10/10 有夠讚

Robert

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 3 月住了 2 晚
Customer Service 於 2024年4月10日回覆
Robert, it's wonderful to learn that your stay at Heathman Hotel was a great one. Thank you so much for your rating, and we eagerly await the opportunity to serve you again in the future.

10/10 有夠讚

SOFIA-CRISTINA

於 2024 年 3 月住了 1 晚
Customer Service 於 2024年4月8日回覆
SOFIA-CRISTINA, thank you for your high rating! We're thrilled to hear that your experience at Heathman Hotel was enjoyable. We appreciate your feedback and look forward to welcoming you back.

8/10 不錯哦

Rebecca

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The in-room coffee is awful--both the complimentary and the mini bar offerings. In the library they serve good Stumptown coffee from 6-9, but if you are a get up and want a cup of coffee in my room kind of person like me, bring your own and use the French press that they provide in the room. The location is fantastic, and the atmosphere (decor, cleanliness, staff) is great too.
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月19日回覆
Rebecca, we appreciate your detailed feedback at Heathman Hotel. We regret to hear about the coffee situation, and we're thankful for your valuable suggestions. We're thrilled, however, you enjoy our unique atmosphere, cleanliness, and welcoming team members. We look forward to hosting you again, and making every aspect of your stay perfect.

10/10 有夠讚

Lara

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This was the best hotel experience I’ve ever had. Everything from the room size to the location to the amenities to the staff was top notch. And the bed was so comfortable that I didn’t want to get up!
於 2024 年 3 月住了 2 晚
Customer Service 於 2024年3月19日回覆
Lara, thank you for your generous comments. At Heathman Hotel, we pride ourselves on providing our guests with an unparalleled experience in terms of room comfort, location convenience, and high-quality amenities. We're elated to hear that our bed provided such a relaxing rest. Our team members look forward to your next visit with us!

10/10 有夠讚

Alena

喜歡:整潔度、員工素質和住宿環境和硬體
Cozy and well elevated hotel With an amazing floor to ceiling library hall. If you prefer walk in distance to theaters and downtown while avoiding a crowd, it’s your place.
於 2024 年 3 月住了 2 晚
Customer Service 於 2024年3月11日回覆
Alena, it's gratifying to know you appreciated the unique features of the Heathman Hotel, notably the vast library hall. Being located in close proximity to theaters and downtown, while also providing a serene environment, is indeed one of our biggest assets. We trust your stay was agreeable overall and look forward to welcoming you back in the future.

10/10 有夠讚

Santino

喜歡:整潔度、員工素質和住宿環境和硬體
Everything was great
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月11日回覆
Santino, it's delightful to hear that you appreciated all aspects of your stay at Heathman Hotel. Your positive feedback truly means a lot to us! We look forward to the opportunity to serve you again in the future.

10/10 有夠讚

Andrea

於 2024 年 3 月住了 1 晚
Customer Service 於 2024年4月2日回覆
Andrea, thank you for choosing Heathman Hotel for your stay and taking the time to rate us. We're thrilled to know that your experience was a positive one. We hope to host you again in the future. Safe travels!

6/10 一般般

Jennifer

團體旅遊
喜歡:整潔度和員工素質
The room didn’t look like the picture online at all. It was so small when you were using the bathroom, the door hit your leg and the piano bar music that they advertised that didn’t happen so it was kind of a letdown.
於 2024 年 3 月住了 2 晚
Customer Service 於 2024年3月8日回覆
Jennifer, thank you for sharing your feedback. We understand your concerns regarding certain room features and the unexpected changes to our entertainment programming. Rest assured, your experiences will be taken into consideration as we continually strive to enhance our guest experiences. We hope you'll give us another chance to meet your expectations during a future stay.

10/10 有夠讚

Kathryn

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great staff and clean property. We stay here every time we are in Portland!
於 2024 年 2 月住了 3 晚
Customer Service 於 2024年3月4日回覆
Kathryn, it's always a delight to hear from our regular guests. We're pleased to know that The Heathman Hotel continually meets your cleanliness preferences. Our team members appreciate your kind words regarding their service. We eagerly anticipate your next visit to Portland and your stay with us.

10/10 有夠讚

Kenneth,Yorba Linda

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Can’t get any closer to concerts at the Schnitzer and Newmark Theater. I also really enjoyed the library and fireplace.
於 2024 年 2 月住了 2 晚
Customer Service 於 2024年3月3日回覆
Kenneth, it's delightful to hear that your stay at Heathman Hotel met your expectations. The proximity of our hotel to popular concert venues like Schnitzer and Newmark Theater is indeed one of our highlights. We're pleased you appreciated our cosy library and fireplace, providing a warm retreat. Looking forward to welcoming you back for more enjoyable experiences.

10/10 有夠讚

Gabriel

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This was my first visit to Portland and the Heathman Hotel was such a great welcome to the city. It’s in a good location and walking distance of restaurants, parks, and events. I loved my room and I loved the library! I will definitely return because it is now what I see when I think of Portland.
於 2024 年 2 月住了 4 晚
Customer Service 於 2024年3月2日回覆
Gabriel, it brings us great joy to know that your first visit to Portland began on a high note with the Heathman Hotel. We're thrilled that our prime location, enchanting library, and comfortable rooms managed to create a lasting impression. It warms our hearts to be considered synonymous with your vision of Portland. We eagerly await your return to create more memorable experiences.

10/10 有夠讚

Jane

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Unfortunately, as with all cities, there were a lot of homeless people near the hotel although the hotel is in a very nice part of Portland.
於 2024 年 2 月住了 2 晚
Customer Service 於 2024年3月1日回覆
Jane, thank you for sharing your thoughts. It's heartening to hear that you recognize the prime location of Heathman Hotel. While urban environments often present diverse cityscapes, our team is always available to ensure our guests feel comfortable and well-cared for during their stay. We look forward to welcoming you back in the future.

10/10 有夠讚

Robert

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very nice
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月26日回覆
Robert, thank you for sharing your brilliant experience at Heathman Hotel. We're thrilled to hear that you found our hotel very pleasing. We hope to welcome you back in the future for another excellent experience.

10/10 有夠讚

Andrew

喜歡:整潔度、員工素質和住宿環境和硬體
Recommended
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月25日回覆
Thank you for the fantastic rating, Andrew!We strive to make all of our guests feel welcome and relaxed during their time at Heathman Hotel! We can't wait to see you again soon.

8/10 不錯哦

Barbara,Bend

情侶出遊
喜歡:員工素質、設施服務和住宿環境和硬體
Great location downtown. Completely safe. Very friendly and helpful staff. Only complaint was bathroom floor had something sticky on it that got on my shoe- it came off woth a bit of scrubbing.
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月23日回覆
Barbara, we appreciate your positive comments about your stay at Heathman Hotel, particularly praising our unique location and amicable team members. We've taken note of your comment concerning the bathroom cleanliness and have communicated it to our housekeeping team as a key area for improvement. Rest assured, our goal is to provide a spotless environment for our guests. We hope to welcome you back in the near future and provide an even better experience.

6/10 一般般

PAUL

於 2024 年 2 月住了 1 晚
Customer Service 於 2024年3月21日回覆
We appreciate the feedback, Paul.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 有夠讚

CRAIG,Seattle

情侶出遊, 寵物同遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Stylishly updated classic property. Very comfortable. Fantastic staff. Located in close proximity to Portland’s downtown performing arts venues.
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月13日回覆
Craig, we are thrilled that you enjoyed your stay at Heathman Hotel. It is wonderful to learn that you were comfortable and appreciated our unique modern take on a traditional space. We're also pleased to know our team members exceeded your expectations and the location was perfect for your pursuits. We look forward to hosting you again in the future.

8/10 不錯哦

Sirak,Los Angeles

情侶出遊, 商務旅客
喜歡:整潔度和員工素質
Na
於 2024 年 1 月住了 2 晚
Customer Service 於 2024年2月5日回覆
Sirak, thank you for taking the time to share your rating. We're glad that you chose the Heathman Hotel and we hope your stay was satisfactory. We always strive to provide the very best for our guests and would be pleased to welcome you back on a future visit.

10/10 有夠讚

JOHN

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great spot well kept.
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月4日回覆
John, thank you for sharing your positive experience at Heathman Hotel. We're thrilled to hear that our well-maintained property met your expectations. We aim to provide an outstanding experience and are delighted to have achieved that with your visit. We're looking forward to welcoming you back to your "great spot" in the future!

8/10 不錯哦

Fausta,JACKSONVILLE

於 2024 年 1 月住了 1 晚
Customer Service 於 2024年3月20日回覆
Fausta, thank you for your positive rating of Heathman Hotel. Our goal is to make every stay memorable, and your rating affirms that we're on the right track. We hope to welcome you back in the future for an even more remarkable experience.

10/10 有夠讚

Alexie

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚
Customer Service 於 2024年2月3日回覆
Alexie, it's wonderful to know that your stay at Heathman Hotel met your expectations. We deeply appreciate your high rating and hope to have the pleasure of serving you again soon.

8/10 不錯哦

Dave

團體旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
I was kind of disappointed in the room as far as the toilet's proximity to the shower. but it was otherwise comfortable and clean.
於 2024 年 1 月住了 1 晚
Customer Service 於 2024年2月3日回覆
Dave, it's regrettable the bathroom layout didn't match your expectations. However, we're glad that you found the room to be comfortable and immaculate. Your observations are valuable to us and will help us strive for improvements. The Heathman Hotel always strives for exceptional experiences and your feedback helps us pave the way. We hope to welcome you back soon.

4/10 不太好

Erin

喜歡:整潔度和設施服務
I was charged for the room twice. Once through Expedia and then again when I got here. I was in a huge hurry so I wasn't really paying attention. I gave them a card I thought was only for incidentals. That kind of put me off and I hope this gets remedied soon. The room is clean and it's quiet.
於 2024 年 1 月住了 1 晚
Customer Service 於 2024年2月3日回覆
Erin, it's regrettable to hear about your experience regarding the billing issue. Should any misunderstandings occur, our team members are always willing to provide clarifications. Rest assured, your situation will be looked into promptly to ensure it is resolved. However, we're glad to know you appreciated the quiet and spotless environment in the room. We hope to have the opportunity to better serve you in the future.

4/10 不太好

LINDA,RENTON

不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 1 月住了 2 晚
Customer Service 於 2024年3月20日回覆
Linda, we noticed your recent rating and we're keen to understand if any portion of your stay did not meet expectations. Please don't hesitate to share your experience so we can continue to improve. We welcome your feedback and hope you will give us another opportunity to better serve you in the future.

10/10 有夠讚

ANDREA

喜歡:整潔度、員工素質和住宿環境和硬體
Customer Service 於 2024年2月4日回覆
Thanks for the outstanding rating, Andrea!We're delighted your time at Heathman Hotel was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

8/10 不錯哦

Nancy

情侶出遊
喜歡:整潔度
不喜歡:設施服務
We enjoyed a night in Portland as a quick getaway from Seattle. Great food and books.
於 2024 年 1 月住了 1 晚
Customer Service 於 2024年2月3日回覆
Nancy, it's delightful to hear you had a pleasurable experience at Heathman Hotel! We're thrilled our location provided a fantastic getaway and that you appreciated the cuisine. Thank you for sharing your experience, and we hope to welcome you back for another delightful Portland visit.

10/10 有夠讚

Kelly J

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
"Staycation" in Portland
We booked at the Heathman while our power was out at home. Despite the supply chain in Portland being impacted by the weather, the staff maintained great meal options and positive attitudes. We loved our experience and would stay again.
於 2024 年 1 月住了 2 晚
Customer Service 於 2024年2月3日回覆
Kelly, it's always a joy to learn when guests like you develop an appreciation for Heathman Hotel. We're thrilled to hear that you valued our food offerings and the positive outlook of our team members during challenging weather conditions. We look forward to welcoming you back in the future for another delightful experience. Thank you for your warm words.

8/10 不錯哦

Pamela

喜歡:整潔度和住宿環境和硬體
The rom was very comfortable and the service was great.
於 2024 年 1 月住了 1 晚
Customer Service 於 2024年2月3日回覆
Thank you for the 4-star rating, Pamela!It's great your time at Heathman Hotel was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!

6/10 一般般

真實旅客

喜歡:整潔度、員工素質和住宿環境和硬體
Lovely staff and nice location, clean and beautiful room. King Bed was beyond its lifespan with terrible hammock shape. Replacement of bed would make this a 5 star review.
於 2024 年 1 月住了 2 晚
Customer Service 於 2024年2月3日回覆
We appreciate your review and are glad you found our location to be well-situated and our team members to be warm and welcoming. Your comfort is crucial to us, and we are sorry to hear your experience with the bed did not meet your expectations. We are continuously striving to enhance our guest experiences, and your feedback is invaluable in this process. We hope for the opportunity to demonstrate improvements upon your next visit.

8/10 不錯哦

Rebekah Omonigho

於 2023 年 12 月住了 4 晚
Customer Service 於 2024年2月3日回覆
Thanks for the 4/5 rating, Rebekah!We're thrilled you enjoyed your time at Heathman Hotel so much! We look forward to sharing an even better experience with you soon. Have a lovely day!

10/10 有夠讚

Robert

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚
Customer Service 於 2024年2月3日回覆
Robert, it's delightful to hear that you had a wonderful experience at Heathman Hotel. We appreciate your fantastic rating and can't wait for your next visit.

10/10 有夠讚

Barbara

於 2023 年 10 月住了 1 晚
Customer Service 於 2024年2月3日回覆
Thank you for the fantastic rating, Barbara!It's outstanding you had such a wonderful experience at Heathman Hotel. We care about the satisfaction of our guests. We can't wait to see you again soon!