Find Family Hotels in Porter Ranch, CA

"My stay at this hotel was disappointing due to the way my family was treated. While at the buffet, staff approached us rudely and asked us to get up from our table, saying it was too late, without any courtesy or understanding. The interaction felt disrespectful and left a negative impression on what should have been a pleasant experience. I hope the hotel works on improving customer service, especially in how guests are addressed. The only polite and professional staff member was the lady at the front desk when we checked in. I wouldn’t recommend this hotel and I would rather stay at the Sheraton next to it."

"Excellent staff"

"Room was clean and quiet - faced into the courtyard. Parking is pricy but secure. Walking distance to Metro line. Fan in bathroom was noisy and there are signs of wear and tear on the property so don't expect a high end resort, but just a solid place to rest and explore the city."

"The property in the location are great as well as the grounds. However, the rooms are tired and need renovations. The carpets are very dirty. The balcony chairs were broken and the air-conditioning didn’t really work properly. The property doesn’t justify the price they charge nor does it live up to the Fairmont standard compared to other properties around the country or the world and is overpriced for what you get. The staff is very friendly and helpful, but as indicated above, the property is in need of a renovation."

"The hotel is pretty hold and needs a total remodel. The staff is very friendly and knowledgeable "

"Yes"

"The staff is amazing. They did not hesitate when I requested a first floor room after my wife got surgery. Thanks guys!"

"We wouldn’t stay here again just because we could hear everything. From the rooms next to us and the cars driving by. "

"Awesome pool and great location. "