Does Vista Caribe have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 10:00 AM–10:00 PM.

How much does it cost to stay at Vista Caribe?

As of 2026/2/5, prices found for a 1-night stay for 2 adults at Vista Caribe on 2026/2/18 start from NT$1,679, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Vista Caribe pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Vista Caribe?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM. After-hours check-in is not available.

Where is Vista Caribe located?

Located in Downtown Playa del Carmen, this hotel is within a 5-minute walk of Quinta Avenida and Playa del Carmen Main Beach. Playacar Beach and Playa del Carmen Maritime Terminal are also within 10 minutes.

Vista Caribe Reviews, Deals & Photos 2026

10/10 Excellent

Jatziri

2024/8/9

Liked: Cleanliness, staff & service, property conditions & facilities

employees were very kind

Stayed 1 night in Aug 2024

8/10 Good

Alan Heriberto de la Garza

2024/2/18

Staff was very friendly, other guests were noisy, internet had problems, overall hotel is good and staff is very friendly and professional

Stayed 3 nights in Feb 2024

10/10 Excellent

martyn

2024/4/21

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

What a bargain! Right on 5th avenue with lovely pool. Breakfast included. Staff are wonderful This definitely isnt the Hilton but what an amazing value. Will certainly be back

Stayed 6 nights in Apr 2024

4/10 Poor

Aydin

2024/4/6

Liked: Staff & service

Disliked: Cleanliness, amenities, property conditions & facilities

People are great here the people at the help desk workers etc no complaints on them great work. However it's a 2 star quality hotel. Old furniture, hot water comes after 10 minutes of leaving it on. There is no mirror at the restroom. Things just look neglected and old. They should invest some money and renew stuff. Also it's right next to a club so loud till 3am.

Stayed 5 nights in Mar 2024

4/10 Poor

Aref

2024/3/10

Disliked: Cleanliness, amenities, property conditions & facilities

Staying there was not even close to 3 stat hotel. Bed sheets were dirty and the check in was not smooth as they required more money because I reserved online. They say in the reservation that the parking is available but it’s not and hotel doesn’t have parking area and I had to walk 10 min to the nearest public parking. The parking was 18 dollar for one night. The food of the resturant is very simple and not high quality. However, the staff were friendly and location was very good. Do not recommend!

Stayed 1 night in Mar 2024

2/10 Terrible

Amanda

2024/11/9

Liked: Cleanliness

Disliked: Amenities, property conditions & facilities

I didnt have much expectations with this hotel and I was correct. The good: the pools clean, theres no bugs in the rooms and its close to 5th and the beach. The not so bad: no coffee machine or fridge. This is easily remedied with a portable kettle and ice in a garbage can. The bad: No blankets, no hotwater, no cable or internet and absolutely no help from the staff. The restauraunt food is not good and over priced. The breakfast is not worth it. It was an all around horrible stay. I will never stay here again. I dont recommend this to anyone.

Stayed 5 nights in Oct 2024

10/10 Excellent

Jackson

2024/3/15

Liked: Cleanliness, staff & service, property conditions & facilities

You are right in the middle of everything, only one block to the beach and right on 5th Avenue!

Stayed 3 nights in Mar 2024

2/10 Terrible

Jose Manuel

2025/3/9

Disliked: Cleanliness, staff & service, property conditions & facilities

Bad services bathroom really nasty overall no a place i will go ever again

Stayed 8 nights in Feb 2025

4/10 Poor

Kazuhiko

2024/11/23

Liked: Cleanliness

Disliked: Amenities, property conditions & facilities

during my stay 4 days, no hot shower because of Water heater broken.

Stayed 4 nights in Nov 2024

8/10 Good

Marlon alejandro

2024/5/30

Liked: Amenities

Stayed 1 night in May 2024

4/10 Poor

Myrna

2025/1/28

Liked: Cleanliness

Disliked: Staff & service, property conditions & facilities

Would not recommend

We’ve stayed here before but now the outside area aren’t kept up & only 1 bath towel / no lock for safe & my room was “damp” inside. Guys were drinking & partying & loud.

Stayed 3 nights in Jan 2025

2/10 Terrible

Franklin Boyd

2025/1/7

Toilet didn’t work, they put my disabled wife and me on the third floor with no elevator. Electrical outlets were open etc etc etc.

Stayed 7 nights in Dec 2024

4/10 Poor

Maria

2024/5/5

Disliked: Cleanliness, staff & service, property conditions & facilities

Need to update the facilities

Stayed 6 nights in Mar 2024

8/10 Good

christopher

2024/5/13

Not parking

Stayed 1 night in May 2024

6/10 Okay

Andrey

2024/12/10

Disliked: Staff & service

No hot water, and low pressure cold water. Room clean, but smell mold. Stuff speak Spanish, not English. No phone number available to contact management.

Stayed 13 nights in Nov 2024

4/10 Poor

martin

2023/11/29

Liked: Staff & service

Disliked: Cleanliness, amenities, property conditions & facilities

The hotel room was dirty, rust in the sink, mold in the fridge, the shower door was falling off, no water pressure, toilet wouldn't flush well. Also Expedia charged me $58 per day, there was a sign outside advertising my room at $40 per day. The staff did their best but unless the hotel gets major maintenance I wouldn't recommend booking there.

Stayed 9 nights in Nov 2023

2/10 Terrible

tom

2024/2/20

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

I used the room as a storage locker

Hotel . Com was no help ,I could not get a hold of them !,No refrigerator or micro wave the water in the pool was so low it was below the filter (cloudy water ) shower door was gross construction out side my room broken star case , no chairs by the pool, I used the room as a storage locker ! They promised a refrigerator & micro wave but never came & I was booked for 13 days

Construction from my room ( loud all day

Stayed 13 nights in Jan 2024

2/10 Terrible

Carl

2024/4/4

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible stay

As we arrived we were supposed to have a balcony. We did not have it. The days after in the morning they told us that it will be ok to move from one room to another but we had to repack our luggage and leave it to the reception. As we arrived lather that day, we were told that there was no room for us. After a not pleasant conversation, they found a room. It was externally noisy. The cleaning lady did not clean the room every day and we had to beg for toilet paper and soap

Stayed 6 nights in Mar 2024

2/10 Terrible

Eduardo

2024/3/7

Disliked: Cleanliness, staff & service, amenities

We were 6 people, we did not get the room we booked, they also did not have enough pillows to acomodate us, they also did not have any sheets for one of the beds, for two days they ran out of towels so we had to go buy towels so we could shower. The internet never worked and neither did the cable, it was the most terrible experience I've ever had in a hotel. The staff was not helpful at all, they just said, we don't can't do anything and it was horrible. PLEASE REMOVE THIS PROPERTY FORM YOUR SITE.

Stayed 5 nights in Feb 2024

6/10 Okay

Verified traveler

2024/2/2

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities, room comfort

Hotel going downhill

We have stayed at this property for years but after covid seems a little worn down. Our room did not have hot water and the nozel to the shower was rusted and old. They also didnt give use any amenities like soap or shower n conditioner. They're was a small platic soap dispenser that was almost broken too. When we went down to ask about the hot water we were told it was going to get fixed but nothing was fixed until the following day when we were checking out. Bed was not comfortable and you only get a sheet to sleep there was no blanket or anything else.Hopefully they can improve and look into upgrades and repainting the property.

Stayed 1 night in Jan 2024

6/10 Okay

Cornel

2024/1/27

Liked: Staff & service

Disliked: Amenities, property conditions & facilities

Old with lots of deferred maintenance Room had a bed & dresser. That’s it. No chairs. Pillows were flat No hot water, or took forever to get hot. Windows don’t close/lock, bugs bugs bugs 5 lightbulbs were broken Mosquitoes No floor mats in bathroom Water is rusty and smells Faucets and shower head rusty Pool area was dreary 3 pool lounges. All rusted and broken No umbrellas No shady so no one uses the pool for long Pool was murky TV didnt work for 4 days. Asked 7 different people to fix. Slow response from staff.

Stayed 17 nights in Jan 2024

2/10 Terrible

Verified traveler

2025/3/3

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

BLACK TOXIC MOLD!!!!!! STAY AWAY; NO working WIFI

TV didn't work; WIFI didn't work; no reading lamp and only one overhead light -- which didn't provide enough light to read at night, so I was stuck with NOTHING to do but sit in the ugly room. Small couch in room was filthy and I didn't dare put a suitcase or anything on it. The toilet was plugged ... but worst is the MOLD you can smell -- but do not see until you see the back of the building. Their website makes it look like the building has been fully renovated and painted --- it's not. After waiting two days for TV and WIFI to be fixed and thinking smell may dissipate, I checked out. I had paid in full to hotels.com and front desk would not reimburse me. I paid in full for SIX days and checked out after two. (It would have been after one night, but I gave them a chance to fix TV & WIFI ... but NOTHING still would work). Front desk personnel said I needed to contact hotels.com for any reimbursement.

Back of building where I was staying -- could smell the mold inside but not until I went around the back did I see WHAT I was smelling

Entire second building is covered in this black mold.

Stayed 6 nights in Feb 2025

6/10 Okay

Jacob

2024/3/7

Disliked: Amenities, property conditions & facilities

When we arrived to check in we learned that the hotel gave away our room we paid for because we booked on Expedia. I assume someone came along with cash and because we could still theoretically cancel our stay with a refund, they gave the room to them. After communicating back and forth they said they did still have a room.. we got to our room and were horrified. This room had no windows, no working water, no blankets or bedding. There wasn't even a door knob to close the door. A massive 4 blade ceiling fan with lights was completely torn from the ceiling and hanging above one of the stained mattresses we were expected to sleep on by its wires. After travelling for 18 hours I stayed up all night guarding the door that couldn't close properly. (We were also told people often break into that room). The next day we complained to the office and demanded a different room. They did move us to a new room that was much better but we still didn't get what we paid for. I paid extra for the "quadruple room" that was supposed to have a seperate bedroom for the wife and I. Instead it was two double beds in one room. For the entirety of our stay we never did get blankets..lol. the free breakfast they offer is pancakes, fruit and juice. My wife doesn't eat pancakes and asked for an egg as a substitute. They billed us 10 Canadian dollars for 1 egg...all in all we did have a good stay once we were relocated, the staff is friendly but we probably wouldn't stay here again..

Stayed 7 nights in Feb 2024

2/10 Terrible

Laura

2024/3/24

Disliked: Staff & service, amenities, property conditions & facilities

Jacqueline was the worst of all my experience. She was going out of her way to be unfriendly, She charged me again but she insisted that it wasn't paid, I paid in advance, the internet was so weak so I wasn't able to show proof at my arrival and Ibpaid because I was tired that night, in the morning I went back to front desk to show them my receipt. The morning person was the opposite, she was friendly and apologized. But my money wasn't refunded right away, I was told that I had to wait for the afternoon accountant, I came back later and unfriendly Jacqueline was at the front desk. She was very bothered doing her job,she had to return the money, she didn't apologized for her mistake,I asked for an extra towel because there is only one towel in the room and she denied it.The second night my brother and his wife asked the same and the extra towel was denied again, the toilet doesn't flush well in both of the rooms that we used, the second night we Asked to be moved to different room because the loud music from the bars around ends till 4 am, and my room was without AC and the same issue with the toilets , the wifi didn't work, we ask Jacqueline and she did it again she went out of her way to be unhelpful, the sink handles was so rusted that I didn't want to touch them, the water stinks,is the worst hotel that Expedia works with, it should not be in this platform. It my worst experience ever

Stayed 2 nights in Mar 2024

6/10 Okay

Quet

2026/1/19

Disliked: Staff & service, amenities, property conditions & facilities

Para pasar la noche está aceptable, le falta demasiado mantenimiento, el agua de la regadera y lavabo estaba salada, la actitud de la recámarera mala, me hizo falta 2 toallas estoy segura q me las dio usadas de otra habitación estaban húmedas y manchadas, la recepcionista buena actitud por el precio y para pasar la noche está muy bien tienes todo cerca, la alberca no la usamos porque le echaron los químicos a las 5 pm

Stayed 1 night in Jan 2026

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