Does Vista Caribe have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 10:00 AM–10:00 PM.

How much does it cost to stay at Vista Caribe?

As of 2025/8/31, prices found for a 1-night stay for 2 adults at Vista Caribe on 2025/9/1 start from NT$820, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Vista Caribe pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Vista Caribe?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM. After-hours check-in is not available.

Where is Vista Caribe located?

Located in Downtown Playa del Carmen, this hotel is within a 5-minute walk of Quinta Avenida and Playa del Carmen Main Beach. Playacar Beach and Playa del Carmen Maritime Terminal are also within 10 minutes.

Vista Caribe Reviews, Deals & Photos 2025

2/10 Terrible

Jose Manuel

2025/3/9

Disliked: Cleanliness, staff & service, property conditions & facilities

Bad services bathroom really nasty overall no a place i will go ever again

Stayed 8 nights in Feb 2025

10/10 Excellent

Jatziri

2024/8/9

Liked: Cleanliness, staff & service, property conditions & facilities

employees were very kind

Stayed 1 night in Aug 2024

2/10 Terrible

Franklin Boyd

2025/1/7

Toilet didn’t work, they put my disabled wife and me on the third floor with no elevator. Electrical outlets were open etc etc etc.

Stayed 7 nights in Dec 2024

10/10 Excellent

martyn

2024/4/21

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

What a bargain! Right on 5th avenue with lovely pool. Breakfast included. Staff are wonderful This definitely isnt the Hilton but what an amazing value. Will certainly be back

Stayed 6 nights in Apr 2024

8/10 Good

Marlon alejandro

2024/5/30

Liked: Amenities

Stayed 1 night in May 2024

6/10 Okay

Andrey

2024/12/10

Disliked: Staff & service

No hot water, and low pressure cold water. Room clean, but smell mold. Stuff speak Spanish, not English. No phone number available to contact management.

Stayed 13 nights in Nov 2024

4/10 Poor

Maria

2024/5/5

Disliked: Cleanliness, staff & service, property conditions & facilities

Need to update the facilities

Stayed 6 nights in Mar 2024

8/10 Good

christopher

2024/5/13

Not parking

Stayed 1 night in May 2024

4/10 Poor

Aydin

2024/4/6

Liked: Staff & service

Disliked: Cleanliness, amenities, property conditions & facilities

People are great here the people at the help desk workers etc no complaints on them great work. However it's a 2 star quality hotel. Old furniture, hot water comes after 10 minutes of leaving it on. There is no mirror at the restroom. Things just look neglected and old. They should invest some money and renew stuff. Also it's right next to a club so loud till 3am.

Stayed 5 nights in Mar 2024

4/10 Poor

martin

2023/11/29

Liked: Staff & service

Disliked: Cleanliness, amenities, property conditions & facilities

The hotel room was dirty, rust in the sink, mold in the fridge, the shower door was falling off, no water pressure, toilet wouldn't flush well. Also Expedia charged me $58 per day, there was a sign outside advertising my room at $40 per day. The staff did their best but unless the hotel gets major maintenance I wouldn't recommend booking there.

Stayed 9 nights in Nov 2023

4/10 Poor

Aref

2024/3/10

Disliked: Cleanliness, amenities, property conditions & facilities

Staying there was not even close to 3 stat hotel. Bed sheets were dirty and the check in was not smooth as they required more money because I reserved online. They say in the reservation that the parking is available but it’s not and hotel doesn’t have parking area and I had to walk 10 min to the nearest public parking. The parking was 18 dollar for one night. The food of the resturant is very simple and not high quality. However, the staff were friendly and location was very good. Do not recommend!

Stayed 1 night in Mar 2024

2/10 Terrible

tom

2024/2/20

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

I used the room as a storage locker

Hotel . Com was no help ,I could not get a hold of them !,No refrigerator or micro wave the water in the pool was so low it was below the filter (cloudy water ) shower door was gross construction out side my room broken star case , no chairs by the pool, I used the room as a storage locker ! They promised a refrigerator & micro wave but never came & I was booked for 13 days

Construction from my room ( loud all day

Stayed 13 nights in Jan 2024

2/10 Terrible

Eduardo

2024/3/7

Disliked: Cleanliness, staff & service, amenities

We were 6 people, we did not get the room we booked, they also did not have enough pillows to acomodate us, they also did not have any sheets for one of the beds, for two days they ran out of towels so we had to go buy towels so we could shower. The internet never worked and neither did the cable, it was the most terrible experience I've ever had in a hotel. The staff was not helpful at all, they just said, we don't can't do anything and it was horrible. PLEASE REMOVE THIS PROPERTY FORM YOUR SITE.

Stayed 5 nights in Feb 2024

6/10 Okay

Verified traveler

2024/2/2

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities, room comfort

Hotel going downhill

We have stayed at this property for years but after covid seems a little worn down. Our room did not have hot water and the nozel to the shower was rusted and old. They also didnt give use any amenities like soap or shower n conditioner. They're was a small platic soap dispenser that was almost broken too. When we went down to ask about the hot water we were told it was going to get fixed but nothing was fixed until the following day when we were checking out. Bed was not comfortable and you only get a sheet to sleep there was no blanket or anything else.Hopefully they can improve and look into upgrades and repainting the property.

Stayed 1 night in Jan 2024

6/10 Okay

Jacob

2024/3/7

Disliked: Amenities, property conditions & facilities

When we arrived to check in we learned that the hotel gave away our room we paid for because we booked on Expedia. I assume someone came along with cash and because we could still theoretically cancel our stay with a refund, they gave the room to them. After communicating back and forth they said they did still have a room.. we got to our room and were horrified. This room had no windows, no working water, no blankets or bedding. There wasn't even a door knob to close the door. A massive 4 blade ceiling fan with lights was completely torn from the ceiling and hanging above one of the stained mattresses we were expected to sleep on by its wires. After travelling for 18 hours I stayed up all night guarding the door that couldn't close properly. (We were also told people often break into that room). The next day we complained to the office and demanded a different room. They did move us to a new room that was much better but we still didn't get what we paid for. I paid extra for the "quadruple room" that was supposed to have a seperate bedroom for the wife and I. Instead it was two double beds in one room. For the entirety of our stay we never did get blankets..lol. the free breakfast they offer is pancakes, fruit and juice. My wife doesn't eat pancakes and asked for an egg as a substitute. They billed us 10 Canadian dollars for 1 egg...all in all we did have a good stay once we were relocated, the staff is friendly but we probably wouldn't stay here again..

Stayed 7 nights in Feb 2024

2/10 Terrible

Laura

2024/3/24

Disliked: Staff & service, amenities, property conditions & facilities

Jacqueline was the worst of all my experience. She was going out of her way to be unfriendly, She charged me again but she insisted that it wasn't paid, I paid in advance, the internet was so weak so I wasn't able to show proof at my arrival and Ibpaid because I was tired that night, in the morning I went back to front desk to show them my receipt. The morning person was the opposite, she was friendly and apologized. But my money wasn't refunded right away, I was told that I had to wait for the afternoon accountant, I came back later and unfriendly Jacqueline was at the front desk. She was very bothered doing her job,she had to return the money, she didn't apologized for her mistake,I asked for an extra towel because there is only one towel in the room and she denied it.The second night my brother and his wife asked the same and the extra towel was denied again, the toilet doesn't flush well in both of the rooms that we used, the second night we Asked to be moved to different room because the loud music from the bars around ends till 4 am, and my room was without AC and the same issue with the toilets , the wifi didn't work, we ask Jacqueline and she did it again she went out of her way to be unhelpful, the sink handles was so rusted that I didn't want to touch them, the water stinks,is the worst hotel that Expedia works with, it should not be in this platform. It my worst experience ever

Stayed 2 nights in Mar 2024

10/10 Excellent

Lorena

2025/8/31

Liked: Cleanliness, staff & service, property conditions & facilities

Buen

Stayed 1 night in Aug 2025

6/10 Okay

Adriana

2025/8/30

Tiene cerca tiendas y restaurantes, zona tranquila

Stayed 1 night in Aug 2025

8/10 Good

Glauco Inocencio

2025/8/10

Liked: Cleanliness, amenities, property conditions & facilities

Exacto

Stayed 4 nights in Aug 2025

8/10 Good

Osvaldo

2025/8/2

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Hotel muy céntrico, buena accesibilidad.

Stayed 4 nights in Jul 2025

8/10 Good

Sandra Guadalupe

2025/7/27

Liked: Staff & service, amenities, property conditions & facilities

Buen hotel y excelente ubicacion cercas de todo

Stayed 3 nights in Jul 2025

8/10 Good

Velia

2025/7/25

Liked: Staff & service, amenities, property conditions & facilities

Disliked: Cleanliness

El hotel está muy bonito pero hace falta personal y un poco de mantenimiento pero todo así ubicación excelente

Stayed 5 nights in Jul 2025

8/10 Good

AlexTroke

2025/5/28

Stayed 3 nights in Jan 2025

2/10 Terrible

Jorge Enrique

2025/5/26

Stayed 2 nights in May 2025

6/10 Okay

Jorge Enrique

2025/5/21

En toda nuestra estancia no se nos realizó cambio de blanco, la atención es buena pero cuando mi esposa estuvo diciendo de los detalles que tenía la habitación por las manchas que tuvo la habitación al igual tenía mucho cabello le comento la recepcionista que tenía que ser conmigo

Stayed 5 nights in May 2025

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Vista Caribe

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Vista Caribe Reviews

Reviews

6.2/10

6.4/10

6.4/10

5.8/10