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Excel Sense Playacar Boutique Hotel

3.5 star property
Hotel with free parking, near Playa del Carmen Main Beach

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Photo gallery for Excel Sense Playacar Boutique Hotel

Interior entrance
Property amenity
Deluxe Room | Premium bedding, in-room safe, iron/ironing board, rollaway beds
Porch
Outdoor pool

Popular amenities

  • 24/7 front desk
  • Room service
  • Housekeeping
  • Pool
  • Laundry
  • Parking included

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Deluxe Room

Deluxe Room | Premium bedding, in-room safe, iron/ironing board, rollaway beds

Deluxe Room

Highlights

Air conditioning
Flat-screen TV
Premium bedding
Ceiling fan
Private bathroom
Cable channels
Iron/ironing board
In-room safe
  • 9.05 Ping (30 square meters)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Suite, 1 Bedroom

Premium bedding, in-room safe, iron/ironing board, rollaway beds

Family Suite, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Air conditioning
Kitchen
Refrigerator
Flat-screen TV
Premium bedding
Separate bedroom
  • Sleeps 6
  • 6 Twin Bunk Beds

View all photos for Luxury Double Room, 1 Bedroom

Luxury Double Room, 1 Bedroom | Premium bedding, in-room safe, iron/ironing board, rollaway beds

Luxury Double Room, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Air conditioning
Kitchen
Refrigerator
Flat-screen TV
Premium bedding
Separate bedroom
  • 12.08 Ping (40 square meters)
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Studio, Multiple Beds, Private Bathroom

Executive Studio, Multiple Beds, Private Bathroom | Premium bedding, in-room safe, iron/ironing board, rollaway beds

Executive Studio, Multiple Beds, Private Bathroom

Highlights

Air conditioning
Flat-screen TV
Premium bedding
Ceiling fan
Private bathroom
Cable channels
Iron/ironing board
In-room safe
  • 11 Ping (36 square meters)
  • Sleeps 4
  • 4 Twin Bunk Beds

View all photos for Luxury Suite, 1 Bedroom

Premium bedding, in-room safe, iron/ironing board, rollaway beds

Luxury Suite, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Air conditioning
Kitchen
Refrigerator
Flat-screen TV
Premium bedding
Separate bedroom
  • 12.08 Ping (40 square meters)
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Map
Paseo Xaman Ha Manzana 16 Lote 16, Plaza Maya Pakal, Playa Car Fase 2, Playa del Carmen, QROO, 77717

What's nearby

  • Playacar Golf Club - 10 min walk - 0.9 km
  • Playa del Carmen Maritime Terminal - 16 min walk - 1.4 km
  • Quinta Avenida - 16 min walk - 1.4 km
  • Playacar Beach - 16 min walk - 1.4 km
  • Playa del Carmen Main Beach - 19 min walk - 1.6 km

Getting around

  • Cancun Intl. Airport (CUN) - 47 min drive

Restaurants

  • ‪Don Rafael - ‬5 min drive
  • ‪Casa Sofia - ‬12 min walk
  • ‪Rolandi's - ‬12 min walk
  • ‪Don Sirloin Playacar - ‬12 min walk
  • ‪Lara & Luca - ‬11 min walk

About this property

Excel Sense Playacar Boutique Hotel

Hotel near Quinta Avenida
Playacar Golf Club and Playacar Beach are located near Excel Sense Playacar Boutique Hotel, which provides an adjacent golf course, a rooftop terrace, and a garden. Be sure to enjoy a meal at the on-site Mexican cuisine restaurant. In addition to dry cleaning/laundry services, guests can connect to free in-room WiFi.
You'll also find perks like:
  • An outdoor pool and a children's pool
  • Free self parking
  • Bike rentals, a roundtrip airport shuttle (surcharge), and a 24-hour front desk
  • Tour/ticket assistance, beach towels, and luggage storage
Room features
All guestrooms at Excel Sense Playacar Boutique Hotel boast thoughtful touches such as 24-hour room service and premium bedding, as well as amenities like free WiFi and air conditioning.
Extra amenities include:
  • Bathrooms with tubs or showers and free toiletries
  • Flat-screen TVs with premium channels
  • Ceiling fans and daily housekeeping

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A restaurant

Things to do

  • Bicycle rentals
  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Barbecue grill
  • Beach towels
  • Garden
  • Picnic area
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking

More

  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Private bathroom

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • 24-hour room service

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MXN 400.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: MXN 2000 per vehicle (one way)
  • Rollaway bed fee: MXN 400.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

Property is also known as

Blue Bay Grand Esmeralda Mayan Riviera
Blue Bay Grand Esmeralda Resort
Blue Bay Grand Esmeralda Beach Resort Spa
Grand Esmeralda
Blue Bay Grand Esmerelda
Blue Bay Esmerelda
Bluebay Grand Esmeralda Hotel
Excel Sense Playacar Boutique Hotel Playa del Carmen
Excel Sense Playacar Boutique Playa del Carmen
Excel Sense Playacar Boutique
Excel Sence Playacar Boutique Hotel
Excel Sence Playacar Boutique Hotel Playa del Carmen
Excel Sence Playacar Boutique Playa del Carmen
Excel Sence Playacar Boutique
BlueBay Grand Esmeralda Riviera Maya/Playa Del Carmen Mexico
Excel Sense Playacar Boutique
Excel Sense Playacar Boutique Hotel Hotel
Excel Sense Playacar Boutique Hotel Playa del Carmen
Excel Sense Playacar Boutique Hotel Hotel Playa del Carmen

Frequently asked questions

Does Excel Sense Playacar Boutique Hotel have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Excel Sense Playacar Boutique Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Excel Sense Playacar Boutique Hotel?

Self parking is free at this property; nearby parking is also free.

What time is check-in at Excel Sense Playacar Boutique Hotel?

Check-in begins at 3 PM.

What time is check-out at Excel Sense Playacar Boutique Hotel?

Check-out is at noon.

Does Excel Sense Playacar Boutique Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 2000 per vehicle applies.

Where is Excel Sense Playacar Boutique Hotel located?

Located in Playacar, this golf hotel is within 1 mi (2 km) of Playacar Golf Club, Playa del Carmen Main Beach, and Quinta Avenida. Plaza Paraiso and Xaman Ha Aviary are also within 15 minutes.

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Excel Sense Playacar Boutique Hotel Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 28 out of 117 reviews
Rating 8 - Good. 38 out of 117 reviews
Rating 6 - Okay. 25 out of 117 reviews
Rating 4 - Poor. 13 out of 117 reviews
Rating 2 - Terrible. 13 out of 117 reviews

7.2/10

Cleanliness

7.4/10

Staff & service

7.4/10

Amenities

6.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Rocío, Aguascalientes

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente relación precio calidad. Solo estaría bien e dentro del mismo hotel tuvieran servicio de alimentos. Jaja bueno nuestra habitación tenía cocina pero no queríamos cocinar.
Stayed 5 nights in Nov 2018

2/10 Terrible

CElia

Disliked: Cleanliness, staff & service, property conditions & facilities
No respetaron la reservación y muy mal trato del recepcionista
Stayed 3 nights in Mar 2019

2/10 Terrible

javier omar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Malo atención.

Me cancelaron la reserva, esperar a que ni me. Cobren
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveler

Liked: Staff & service
It was not as they showed in pictures, the room I booked was not the one I booked through Expedia
Stayed 3 nights in Mar 2019

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were exceptionally gracious and helpful. The hotel is a lovely, well maintained building. The rooms aren’t fancy but they are clean and comfortable.
Stayed 1 night in Feb 2019

6/10 Okay

Leo

Liked: Cleanliness, staff & service, room comfort

Hodnocení

Služby hotelu výborné,jediné co nám vadilo hluk z ulice a restaurace přímo pod ložnicí.
Stayed 12 nights in Feb 2019

6/10 Okay

Verified traveler

Buena ubicacion, estacionamiento no siempre disponible, viejo en general, cama comoda, huele a humedad, aire acondicionado muy ruidoso.
Stayed 4 nights in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean, spacious rooms. The staff was very friendly. The onsite restaurants were exceptional. There was a rooftop pool no one used but us.
Stayed 3 nights in Jan 2019

2/10 Terrible

Ed, San Francisco, CA

Disliked: Cleanliness, staff & service, property conditions & facilities
Very dirty all over the place. Broken light bulbs. Dusty doors. Beds are made of nailed pieces of cheap wood put together. Not even a chair in the room. Stained bed sheets with hairs. Rude personnel. Run away from this place.
Stayed 6 nights in Dec 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dirty towels, noisy aircon, no hot water

Dirty towels, noisy aircon, no hot water
Stayed 6 nights in Dec 2018

2/10 Terrible

Verified traveler

Stayed 4 nights in Dec 2018

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
No está cerca de la playa el hotel es algo viejo y hace mucho ruido
Stayed 1 night in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel agradable, excelente relación precio/calidad. El único inconveniente es que no hay mucho lugar de estacionamiento y eso puede ser complicado
Stayed 2 nights in Dec 2018

8/10 Good

Selene

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Dec 2018

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel muy céntrico, en una zona súper segura, muy tranquilo
Stayed 4 nights in Nov 2018

8/10 Good

WILLIAM TELL MARENCO, PUERTO LA CRUZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Playa del Carmen de Paso

Importante mencionar la responsabilidad del dueño de este hotel con sus clientes. El hotel tenía problemas de electricidad y fuimos fuimos transferidos al "KLR The City Condos By Sercotel" fue un cambio inesperado bajo otras condiciones pero funcionales y cómodas.
Stayed 4 nights in Nov 2018

10/10 Excellent

Carloz, Tabasco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena ubicacion. Seguro y accesible para la familia
Stayed 2 nights in Nov 2018

8/10 Good

Christian, zapopan, Jalisco

Liked: Property conditions & facilities, room comfort
Lugar muy seguro, las camas muy comodas, en general todo muy bien, nada mas la limpieza quedaba un poco a deber, en especial con los hornos de microondas, pero en general muy recomendable, volveremos pronto.
Stayed 6 nights in Nov 2018

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Una grata sorpresa

La verdad este hotel nos sorprendió gratamente el área es muy tranquila rodeada de naturaleza y casas de vacaciones está relativamente cerca de la playa y de la 5ta avenida La habitación era cómoda y tenía todo lo necesario hasta tina de baño A escasos metros hay 3 restaurantes y un Oxxo así q si de ultima hora ocupas algo o quieres comprar una bebida es muy fácil hacerlo La terraza es fantástica para descansar y estar un poco en la alberca Lo recomiendo ampliamente
Stayed 10 nights in Sep 2018

6/10 Okay

Mariana

Liked: Room comfort
Disliked: Cleanliness, staff & service

Nada

El hotel se que es muy barato, sin embargo, uno llega y nadie se preocupa en ningún momento por la estancia. Pasaban dias sin que se limpiara ni la terraza (la cual estaba llena de cucarachas por la misma suciedad) ni el lugar de las bancas de la entrada, todo lleno de basura y colillas. El aseo al cuarto era mínimo, claramente no se barria ni trapeaba diariamente. Las toallas me dijeron que las cambiaban un dia si y uno no, no lo hicieron. La bienvenida al hotel es sin el más minimo interés en uno, sólo saludan, piden la credencial y le leen a uno las reglas como si fuera uno a entrar a una clinica de seguro. No fue buena la atención y menos la limpieza, a mi me encanta por las noches leer al aire libre, cosa que no pudo ser por la suciedad y las cucarachas. Recomiendo pongan un poco mas de atención a esos detalles. La foto que sale en la publicidad se ve muy bonita cuando para nada lo es. Gracias
Stayed 5 nights in Aug 2018

10/10 Excellent

Frida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel bonito y tranquilo

Es cómodo, cuenta con todos los servicios, tranquilo y sin ruido, limpio, buen precio, cercano a la playa (playacar), muelle ferry y centro comercial, personal amable
Stayed 4 nights in Aug 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel agradable

Muy cómodo, habitación amplia, limpia, muy seguro, familiar, tiene piscina y clases de yoga
Stayed 3 nights in Aug 2018

2/10 Terrible

Aldo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Property was very dirty dirty sheets dirty towels no air conditioning dirty water in the pool
Stayed 5 nights in Aug 2018

4/10 Poor

manuel adhiel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nos entregaron el cuarto con la cama sucia se veia q no la limpiaron cuando saluo el nterior huesped con sabanas regadas y el baño con los jabones utilizados , la puerta de entrada no se le podia poner seguro por dentro , las recamareras entraron. La habitacion estando nosotros durmiendo
Stayed 1 night in Jul 2018