Does Anah Luxury Condos by Baitna have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Anah Luxury Condos by Baitna pet-friendly?

Yes, this property allows dogs with a maximum weight of up to 33 lbs per pet.

How much is parking at Anah Luxury Condos by Baitna?

Self parking is free at this property.

What time is check-in at Anah Luxury Condos by Baitna?

Check-in start time: 3:00 PM; Check-in end time: 9:00 AM. Late check-in is available during limited hours.

Does Anah Luxury Condos by Baitna provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 60 per person applies.

Where is Anah Luxury Condos by Baitna located?

This family-friendly Playa del Carmen hotel is located in a shopping district, within a 5-minute walk of Calle 12 and Quinta Avenida. Playa del Carmen Main Beach and Mamitas Beach are also within 10 minutes.

Anah Luxury Condos by Baitna Reviews, Deals & Photos 2025

10/10 Excellent

Douglas

2023/4/15

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great location near restaurants and shopping, quiet with no street noise, large two bedroom unit, great price.

Stayed 3 nights in Apr 2023

10/10 Excellent

Teresa

2017/11/11

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sólo estuvimos una noche.

agradable, limpio, bien hubicado.

Stayed 1 night in Nov 2017

10/10 Excellent

Cristiano

2023/3/12

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice property close to the shopping street quinta avenida. Beautiful roof top pool.

Stayed 6 nights in Mar 2023

2/10 Terrible

Gil

2023/1/10

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Shame

I have to tell you I’m a long time gold member in Hotels.com And I’ve experienced one of the worst vacations I ever had The front desk guys were rude and charged us 300 dollars because they saw an ashtray that we brought from the balcony before check out

Stayed 3 nights in Jan 2023

2/10 Terrible

ESTEFANIA

2023/3/26

Stayed 2 nights in Mar 2023

8/10 Good

Noreen

2023/3/21

Liked: Property conditions & facilities, room comfort

Stayed 13 nights in Mar 2023

8/10 Good

Verified traveler

2023/1/10

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Belle place et bon séjours !!!

Appartement confortable, propre, bien situé. L’accueille était rapide et efficace ainsi que le check-out. L’installation en general étaient bien entretenues. Todo perfecto!!

Stayed 4 nights in Jan 2023

6/10 Okay

Verified traveler

2022/12/18

Disliked: Cleanliness, room comfort

Small

It was okay but very small The pictures makes it look bigger than it is. I probably won't stay here again. Ok for 1 but not so great for 2

Stayed 10 nights in Nov 2022

10/10 Excellent

Julio

2022/12/10

Stayed 3 nights in Dec 2022

10/10 Excellent

Frank

2022/12/2

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Loves the location first and foremost. Kind and polite staff and cleanliness are top notch. Have stayed here once before and hope to return again.

4/10 Poor

Briana Quintin

2022/9/19

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

La propiedad está bien, el departamento es cómo en las fotos, tiene buena ubicación, cuenta con estacionamiento pero no me volvería a hospedar aquí ni lo recomendaría. El escusado de mi habitación no servía, tampoco la tv, las instalaciones un poco descuidadas, sobre todo el área de la alberca. Los Jacuzzis no sirven, solo puedes consumir 20 kwh por día de luz y si te pasas te cobran 5 pesos cada kwh, fui súper precavida con eso y aún así pague, sugerí que ya lo incluyan en la tarifa, es la única propiedad que me ha dicho algo así, la cafetera no tenía filtro y nos dijeron que teníamos que comprarlo, en cuanto a mi tv nos comentaron que eran teles muy viejas y que la siguiente semana las cambiaban y bueno nos quedamos sin tele en nuestra habitación. Primero me entregaron un cuarto que no era nada parecido a las fotos de lo que había reservando, baje a recepción y me cambiaron, pero lo que más nos impresionó fue la actitud de una de las supervisoras cuando quisimos platicar todo esto, muy mala, nada de empatía, poca capacidad de recibir feedback, parecía que nos daba el avión, una actitud indiferente y cuando solicitamos su nombre nos dijo “no” y nosotros “porque?” Y dijo “No puedo” mientras se iba alejando de espaldas, le valió, es una chica de lentes de estatura media cabello corto un poco rojizo, no logramos conseguir su nombre, ojalá puedan capacitar al personal.

Stayed 2 nights in Sep 2022

10/10 Excellent

Ariadna Generosa

2022/9/9

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

La suite nos encanto, muy bien equipada, y el personal siempre amable y atento. :)

Stayed 6 nights in Aug 2022

8/10 Good

Roberto

2022/8/17

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I like the privacy and the proximity of the property to the 5th Av. The apartment should have more amenities like a bench on the bathroom. One shower has nothing to put the shampoo and conditioner so we set it on the floor. Check in must be faster and there is lot a ways to do it. Also the check out. In all my before stays, I never have to wait for someone to check the apartment so I can't get my cash deposit back. But overall it was fine

Stayed 7 nights in Aug 2022

10/10 Excellent

Pedro

2022/7/28

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Muy buen edificio, excelente servicio de los empleados y muy tranquilo la ubicación y todo céntrico lo único que no me gusto es sobre los kw que si consumes mas de lo que te ofrecen por los dias que estarás y es obvio pero , al utilizar la estufa eléctrica vas a consumir mas luz de lo normal y trate de ahorrar luz con los a/c para no pasarme y aún así me pase un poco pero de ahi en fuera todo bien en un futuro puedan dar mas kw para utilizar todo de mejor forma

Stayed 1 night in Jul 2022

6/10 Okay

Larry

2022/7/23

Liked: Amenities, property conditions & facilities

Good location. Nice facility. Check in not friendly. Room was not as clean as should be.

Stayed 2 nights in Jul 2022

4/10 Poor

Cesar

2022/7/18

Disliked: Cleanliness, staff & service, amenities

If you are planning to stay at this condominium you need to know what to expect once you check in and you will then make the wise decision to stay or not to stay. You check in with the condominium guard, he is the one giving you the keys of your condo. The guard is just the guard so he has no answers for you. there is nobody to talk to if you are in need of anything. The Guard will take the amount of $300.00 Cash at check in. At check out it took more than one hour to get the money back due to my deposit was missing. You are only allow to 40 Kw per day of electricity any additional Kws they will take it from the $300. (FYI the refrigerator alone consumes this amount of electricity daily), so be aware of the final bill because it is very hot in Playa. By the way you never get to see the meter!. Once at the apartment, there was no water pressure, no hot water and the place was above 100 degrees. If you plan to have visitors, no visitors are allow. You need to wear a wrist Band, if you don't return the band it is $20.00 for each wb. Pool was terrible, it was very small. Good luck

Stayed 2 nights in Jul 2022

4/10 Poor

Emmanuelle

2022/7/14

Liked: Cleanliness, amenities

El departamento está bien ubicado y lindo pero tuvimos unos inconvenientes. Primero un baño que se tapaba y que optamos por no usar. No te avisan pero no hay que poner papeles en el inodoro. Luego nos volvieron locos que había olor a cigarrillo en este baño y que dejemos de fumar ahí cuando no fumamos. Fue todo un tema para que entendieron que el olor venía por la rejilla y que no era responsabilidad nuestra. Nos enteramos que con este argumento nos querían sacar el depósito. Y tercero los aires programados estaban programados en 20 grados todo el día pero tardamos un par de días en entenderlo ya que nos íbamos a las 8 de la mañana para volver a las 21 y no entendíamos porque los aires están prendidos cuando volvíamos. Este fue otro tema, ellos no querían desprogramarlos, tuvimos que bajar la térmica y nos cobraron IGUAL un suplemento de consumo de energía. Son muchos temitas por cinco noches. Digamos que hubo un poco de mala fe porque todo era muy sencillo de resolver pero como que de todo parecía que teníamos la culpa. En fin, si van, avisen el olor al entrar, bajen la térmica del aire al salir y usen solo el baño del cuarto con dos camas dobles.

Stayed 5 nights in Jul 2022

8/10 Good

Fidel

2022/7/3

Stayed 3 nights in Jun 2022

8/10 Good

Marla

2022/6/21

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

No había agua

Todo estuvo bien solo q la primera vez no teníamos agua

Stayed 1 night in Jun 2022

8/10 Good

blanca

2022/6/14

Stayed 3 nights in Jun 2022

10/10 Excellent

El-Fadel

2022/5/18

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Second time staying there, love the place, area and location. Great staff, eager to help at all times.

Stayed 6 nights in May 2022

8/10 Good

Rossana

2022/4/1

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

EL DEPARTAMENTO MUY BONITO, LAS INSTALACIONES DE LA PISCINA INCOMODAS, EL BARTENDER MUY GOSERO. LOS JACUZZIS ESTAN FRIOS Y APAGADOS. ME COBRARON 30 DOLARES POR 3 BRAZALETES DE PAPEL QUE NO DEVOLVI PORQUE SE ME ROMPIERON. BUENA UBICACION.

Stayed 5 nights in Mar 2022

4/10 Poor

Prince

2022/2/7

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

"THIS IS NOT LUXURY"

Last time I was in Playa Del Carmen I stayed at the Anah Sunset across the street from this place, I tried to go back there but they were booked...so I figured Anah Lux under the same name and owned by the same company would be just as nice. When they apply "LUXURY" to the name you would think as such which was NOT the case. The Front Desk staff are RUDE and NOT HELPFUL at all with any issues, one of them claimed to be the Owner of the place and instead of trying to retain me as a customer she gladly suggested that I leave. My room was SMALLER and they applied an EXTRA charge to have your sheets and towels changed daily, the phone did NOT work and there were SPIDERS in the room like they did NOT CLEAN the room prior to me arriving. Along with Hidden fees about the Linens there was an Electrical Meter for electricity used while staying at the Condo....so you could only run the AC for a limited amount of time to stay cool in a place where it's HOT 90% of the time, just another way to nickel and dime you for your US Dollars. Upon my departure I was informed that I would have to pay $20 US for a .1 cent paper wristband I received because in the contract you sign they want you to return it to them for SECURITY purposes, I wasn't going to do that...and most of all Travelers there is a $300 Deposit US that you have to pay BEFORE you can even get your room ON TOP of what you might have paid to stay there from site like Hotel.com which is where I made my reservation.

Stayed 8 nights in Jan 2022

4/10 Poor

Farah

2022/2/1

Disliked: Staff & service, property conditions & facilities

Ruined vacation

This establishment does not include all their rules when you are booking, you only find out after when it is too late and you can not cancel at that point. There is NO indication when booking that you are limited to 20 kw per day and there is NO indication that you may not have guest over after 10 pm. I understand and appreciate that this is for our security, but I was bringing my boyfriend that arrived later to playa del Carmen, because my reservation was for 2 people but I had an appartment that fit 4 people the manager refused to help. The management has NO sense of customer service, they do not understand the frustration of their clients and have no idea how to communicate or find an alternative. The security was REALLY rude and yelled at my guest one day because he talked back to him. It was only 3 pm and he was yelling at my guest he did not want to let him in. Also the first night when I brought my boyfriend because he arrived at 2am and had no other place to go the security guard shut my electricity. I will NEVER ever give my money to such an establishment, they ruined our vacation. I do have to say that the employees at the front desk Mario, Anthony and Fernando were very nice and tried their best but they could not do anything because their manager Ofelia did like us and she refused to help. It really is to bad for this establishment to treat their guests in such a way.

Stayed 7 nights in Jan 2022

10/10 Excellent

Luis

2021/10/10

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Muy bien la atencion y personal en general. El tema regulado del consumo de Luz ; esta bien sin embargo deberia ser mas claro o sencillo de los cargos . Gracias

Stayed 1 night in Oct 2021

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