Piñas Vacation Rentals

"Lost hot water after 30 seconds, toilet was “self flush” we had to refill the bowl after every flush. Bed was uncomfortable. Little tiny pillows. Staff unfriendly and not helpful. Parking is accross the street. The staff had to open to let you but they were always too busy to let you in. We had to wait, call and try to get someone to open gate. Then my husband got locked in the parking area for almost 20 minutes waiting for someone to open the gate. Sink in bathroom would not drain. Towels were scratchy. We were booked to return to this hotel after our cruise- we canceled. For over 200.00 a night…no thank you. "

"Yes parking was easy although it was limited on the premises but they have a lot not too far that you can park with no problem. "

"En general todo excelente. Sólo que había un ruido constante de un motor que se escuchaba en la habitación. "

"Great staff. Rooms could use some updating. "

"Staff was friendly and informative. Room was great. Only negative thing was we had no hot water in the shower!"

"Waited 2 hours after check in. When they called for room it came up as spam and no message was left. We just happen to be around the corner so stopped in to see if it was their call and it was. They did give us 2 free continental breakfasts and $21 food & drink credit. Went for breakfast and there were at least 10 people in line ahead of us. We were told at least 20 minute wait. We had already been in line 10 minutes. As we stood there we saw 8 empty tables. When we asked about the empty tables we were told "we are making a wait list". The night before we just want to relax and have a drink so we went to the bar on the second floor and were seated on the patio. After being ignored for 15 minutes we left. We went to bar downstairs they were much more friendly and entertaining. Hot tub did not work which sucked after a 10 hour plane ride. Talked to other guest and everyone we spoke to were all disappointed with the waits and service. It was very heartbreaking to hear an elderly couple trying to check in at 6 pm and being told their room was not ready. They visible looked exhausted. That is not right on so many levels. Check in is at 4 pm. You need to make sure rooms are ready. There were plenty of employees standing around maybe cross training would be beneficial to get rooms clean. We are avid NCL cruisers and are on many NCL Facebook pages where we share our experiences and trust me we will be sharing our experience at the hotel."

"During our stay at Aquarius Vacation Club in Dorado, we found several policies and timing limitations that significantly affected our overall experience. Check-in is at 4:00 PM, and upon arrival, guests are required to sign agreements that include a $25 fee for unreturned pool towels and up to a $150 charge related to balcony door usage due to condensation concerns. While we understand the intent behind these policies, the way they are presented feels restrictive rather than welcoming. Additionally, the pool bar and restaurant operate only from 11:00 AM to 5:30 PM. Given the late check-in time, by the time we accessed our room, stored our luggage, and changed, we had very limited time—approximately 30 minutes—to enjoy these amenities on our first day. We also inquired about using the pool after check-out to make up for the limited access on arrival day. Unfortunately, we were informed that this is not allowed unless an additional day pass is purchased. As a result, what is marketed as a “two days, one night” stay feels more like a half-day experience with an overnight stay, primarily serving as a place to sleep rather than a full resort experience."

"Good place for family "

"Amazing location and beautiful oasis in the center of San Juan. First class experience!!"