Phuoc Lam Pagoda Tours

The staff were lovely, as in most places in Vietnam, but for a high rated hotel, there is so much they could be doing better. This was our third and final stay while on our two week trip and was supposed to be the “go out with a bang” finale, but was the least impressive. I don’t want to complain, but have some suggestions for the future and perhaps things for others to consider while planning. Upon arrival at our room it was very hot. The air conditioning kept shutting off even when we left a room key in the slot. It was looked at three times before moving us to another room “only to sleep” and then the next day was confusing as to moving back or moving fully into the next room. Rooms were modern but not practical. Nowhere to put your toiletries, toilet paper mounted on the back wall instead of beside the toilet, a semi-sheer privacy curtain in the glass-footed bathroom, soaked bathroom floor after a shower. Nowhere for luggage. The elevators were always busy and full. The spa was not relaxing or very professional. Very nice staff, as mentioned, but loud, cold, and not what you would expect at a hotel. Construction happening on both sides very loud and all day from early. Very busy corner and very difficult area to cross the street to the beach. No currency exchange service or mail service. Construction happening in pool area and the pool toys were cracked and broken life rings. We were disappointed as our first two hotels were amazing for less

Best hotel ive ever been to period. 10/10 would stay there and will stay there next time i come back. Get the kyoto room it is beautiful

We enjoyed our stay at Celia Nesta Hotel. The room was spacious and the ocean view was as described. The staffs were great, checking in on us every morning during breakfast to ensure our stay is going well.