Dear Chi Wai,Thank you for your feedback regarding your recent stay with us here at the Novotel Phuket City Phokeethra. We are pleased to see that you had a good stay and we hope that you can come to visit again soon. Best regards,Paul SmithGeneral ManagerNovotel Phuket City Phokeethra & ibis Styles Phuket City

Thanks for your review.

您好，非常感谢点评。我们很开心得之您在Novotel Phuket Phokeethra度过了一段愉快的时间。前台可能因酒店住房率较满未满足您的延迟退房要求，我们表示很抱歉。期待能再次欢迎您来到普吉老城！

Dear guest, Thank you for your score. We regret to know that your experience did not meet your expectations. We wish we will have another chance of welcoming you back to the Old Phuket Town.

Many thanks for your review of your recent stay, we are pleased that you enjoyed your stay and hope to see you again soon.

Dear Khun Kanchana,We really appreciate you taking the time to give us some feedback about your stay. We are pleased to read that you enjoyed your stay with us overall and that the comfy bed and pillow as well as the room cleanliness were the key point you found positive. We all hope we can welcome you back soon for another positive experience. Best regards,Paul SmithGeneral ManagerNovotel Phuket City Phokeethra & ibis Styles Phuket City

Many thanks for your review, we are pleased you enjoyed your stay and found of team to be a key aspect you enjoyed about your stay. We hope to see you again soon.

Thank you for taking the time to review your stay we are pleased you enjoyed your stay and found the hotel to be nice.

Dear Leanne, Thank you for taking the time to review your recent experience with us. We are pleased to read you enjoyed your stay and the service from our team and cleanliness were key aspects you enjoyed about your stay. We all hope to see you again soon.

Dear Poul-Henning, Thank you for sharing feedback about your recent stay. We are sorry that your experience was not inline with what we hope to deliver to all of our guests. Your comments have been duly noted and we will aim to improve in the areas we let ourselves down.

Dear Christian, thank you for your kind review, we are pleased to see that you enjoyed your stay and the service from our team was a key highlight during your stay. We hope to see you again soon.

Dear Andre, Thank you for taking the time to review your stay, we are pleased to see you enjoyed it and we hope to see you again soon.

Dear Phethsourinh, Thank you for taking the time to review your stay, we are pleased to see you enjoyed it and we hope to see you again soon.

Dear Masafumi, Thank you for taking the time to review your stay, we are pleased to see you enjoyed it and we hope to see you again soon.

Dear Paula,Thank you for your feedback regarding your recent stay with us here at the Novotel Phuket City Phokeethra. We are pleased to see that you had a good stay and we hope that you can come to visit again soon. Best regards,Paul SmithGeneral ManagerNovotel Phuket City Phokeethra & ibis Styles Phuket City

Thank you for your kind review we are pleased you enjoyed your stay and hope to see you again soon.

Thank you for your kind review we are pleased you enjoyed your stay and hope to see you again soon.

Dear Sara, thanks for the review, great to see you enjoyed your stay and hope you can return in the future.

Dear Chloe, thank you for your kind review, we hope to see you again soon.

Thank you for your kind review we are pleased you enjoyed your stay and hope to see you again soon.

Thank you for your review, we are thrilled you enjoyed your stay and hope to see you soon

Dear Sumpan, thank you for taking the time to review, we are pleased you enjoyed your stay and hope to see you again.

Dear Ngoc, Thank you for taking the time to review your stay, we are pleased to read that you enjoyed your stay and that the team made you and your children feel welcome. We are also happy to read you enjoyed breakfast and found our rooms to be clean. We hope we can see you again soon.

Dear Mary, Thank you for taking the time to review your stay, we are thrilled to see that you enjoyed your time and we hope to see you soon.

Dear Daniel, Thank you for your comments, we are pleased to read you enjoyed your stay and found the property to be well located. We hope to see you again soon.

Dear Abitbat, Thank you for reviewing your experience, we are thrilled to see you had a great stay and hope to see you again soon.

Dear Yunus, Thank you for taking the time to review your recent experience with us, we are thrilled to read you enjoyed your stay and we hope to see you again soon.

Dear Kai-Olaf, Thank you for the great review and pleased to read that our great team played a key role in your satisfaction. See you again soon we hope.

Thank you for taking the time to review your experience we are pleased to read you enjoyed your stay and hope to see you soon.

Thank you for your kind review we are pleased you enjoyed your stay and hope to see you soon.

Dear Andrew, Thank you for taking the time to review your recent experience at the Novotel Phuket City Phokeethra. We are pleased that overall your stay was good we are however sorry to read that you had some stains on the furniture and walls in the room. This is something we have taken note of and will highlight the room and carry out immediate work. We can confirm that the elevator is now fixed however apologize for the impact on your stay. We hope we can welcome you back in the future and improve upon this experience.

Dear Sunpop, thank you for taking time to review we are pleased that you found the hotel to be modern however we are sorry that you felt unsafe walking to the hotel from Thalang Road late at night. I would say that to avoid walking you can take a taxi for 200 baht. I can also assure you we have not had any reports of any safety challenges from our guests regarding safety or criminality in Phuket town. We do hope you will choose to return in the future and we hope to improve upon this experience.

Dear Gordon, Thank you for taking the time to review your recent experience at the Novotel Phuket City Phokeethra. We are pleased that you enjoyed some aspects of your stay. However we are sorry to read about the challenges our team had with allocating correct bedding for your family. This is not good enough and we will work together to ensure we are better equipped for this moving forward. We understand your comments regarding the pool area and corridors and this is something we are currently looking at long term solutions for. We hope we can welcome you back in the future and improve upon this experience.

We very much appreciate your comments regarding your stay at the Novotel Phuket City Phokeethra. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. We are also happy to read that your experience with our team played a key part in your satisfaction. We hope you enjoyed your honeymoon and thank you for your kind feedback. We hope to see you again very soon.

We are thrilled to see that you enjoyed your stay so much. It is always a pleasure to receive such high praise and the team and I will aim to replicate this experience moving forward. We hope to see you again soon.

We really appreciate you taking the time to give us some feedback about your stay. We are pleased to read that you enjoyed your stay with us and we look forward to seeing you again soon.

Thank you so much for taking the time to rate your recent experience with us. We are thrilled to see that you had a great stay and we all look forward to you visiting again in the near future.

Dear Denise, Thank you for reviewing your stay with us we are pleased to see you enjoyed your stay and hope to see you again soon.

Dear Renee, We are thrilled to read you enjoyed your stay and pleased you found the location allowed you to see authentic Phuket at the same time as being close enough to the tourist attractions.

Dear Rita, Thank you for taking the time to review your stay with us and thank you for your kind words regarding our team at the hotel. We will be sure to let them know that they had such a positive impact on your stay and we are sure that this will inspire them to continue to strive for high levels of customer service. We all hope to see you again soon.

Dear Rita, Thank you so much for taking the time to tell us about your stay, we are thrilled to read that you enjoyed it and that your found the hotel to be clean, well maintained and our service team to be friendly and professional. We all hope to see you again soon.

Dear Elmer, Great to read that you enjoyed your stay and found the property to be good value for money. We all hope we can welcome you back for another positive experience in the future.

Dear Mitesh, Many thanks for taking the time to tell us about your stay with us. We are very sorry that the standard of your experience is not in keeping with the standards that we expect for every guest and for this we are truly sorry. It is unacceptable for even one of our rooms to have a bad odor and one of our team should have checked any future room prior to potentially moving you there. We are very sorry that our team did not offer a refund and we will be sure to follow up to ensure you get that. We hope that we have the opportunity to welcome you back to the hotel and show you that this is not a fair representation of our property. Kind Regards Paul

Dear Andrew, Thank you for taking the time to review your experience, we are pleased that overall you enjoyed your stay and we hope you can visit again soon.

Dear Sungtaek, Thank you for your review we are pleased that you enjoyed your stay and found the property to be peaceful and nice. We hope to see you again soon.

Dear Mohammed, Thank you for taking the time to review your experience in the hotel. We are very happy to read that you enjoyed your stay and we hope to see you again soon.

Dear Espen, Thank you for taking the time to tell us about your stay with us. We are pleased that you enjoyed the service from our hotels team and the hotel itself was nice. We are sorry to read that you found the local area to be a bit run down, we can see positive changes in the local area with new bars and restaurants opening each month to complement the already plentiful array of choices within Phuket town. We have taken your comments regarding the gym on board and we will work with our team to ensure it is stocked with cool waters. We are thrilled you enjoyed the breakfast and hope that you can come back soon for a 10/10 stay.

Thank you for your kind review, we are pleased you enjoyed your stay and hope you can come back soon.