The property is sketchy. The pot smoking in rooms that carry through the vents went on as soon as the on-site staff went home at 7 pm.
I had to use febreeze, air fresheners, wipe down the walls with vinegar to get rid of the smoke smell. I don’t smoke pot and the smell got on my work suits. The man who was at the desk on 8/30 didn’t discuss the check-in process and then, knowing I paid premium tried to get me to take a cheaper room. He then asked if I was between places or jobs and we could work something out!
I was told I’d have weekly cleaning. After no housekeeping coming by for 9/4, holiday, the manager said my room would be worked in.
By Tuesday 9/12, no housekeeping. I went to the lobby to ask and the manager insisted I leave. His approach left me uneasy so I left. A few days later I get a note on my door on Intown suite letterhead that there won’t be any housekeeping.
I then had to buy cleaning products. Management also told me my room rate was going up after I was already paying the premium. I can’t believe Intown Suites would even be on an Expedia web site. I messaged with an Expedia customer service person on Monday Who told me the agreement on your site states no housekeeping.
I read it. There is no mention of it.
Not happy with Expedia.
