「I booked 2 rooms for 2 nights for me and my family, we arrived late at night around 11pm to check in, the staff kept us waiting because someone from a prior shift had checked in someone else in one of my rooms. The receptionist Andrew called the manager and her instruction was to check in everybody else and wait for a spare room to give us since the hotel was completely booked, we waited 2 hours for that to happen, this guy created a new booking for the other room so we could go get some rest...
「I booked 2 rooms for 2 nights for me and my family, we arrived late at night around 11pm to check in, the staff kept us waiting because someone from a prior shift had checked in someone else in one of my rooms. The receptionist Andrew called the manager and her instruction was to check in everybody else and wait for a spare room to give us since the hotel was completely booked, we waited 2 hours for that to happen, this guy created a new booking for the other room so we could go get some rest...
Carlos