2/10 Terrible
Alan
2024/10/3
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Due to internet website mishap, my booking was made for incorrect date - 6 weeks in advance.
Immediately I realised the mistake and within 15 minutes emailed the company, then again, and again over the next few days..In the end I drove to the location and spoke with the very helpful staff who were sympathetic.
I wanted to book into the hotel immediately - they had rooms and the hotel was less than half full. I asked to have my booking 6 weeks in advance changed for same room.
That request was refused by central office.
They would rather hold firm on "protocol" than be bothered logical and helpful/understanding.
I then wrote to hotel HQ with my complaint and asking for a refund
That communication has been ignored.
I won't be using the hotel again and, as I was assessing the facilities to allow others who visit me in Bangsaen, that business has gone also.
Uncaring, unhelpful, and total lack of customer support and understanding.
A "service" I can do without.
Alan
Stayed 2 nights in Oct 2024