Twin Room | Minibar, in-room safe, desk, soundproofing
Check availability

Reviews of Hôtel Jenner

3 out of 5
Hôtel Jenner
10 rue Jenner, Paris, Ile de France

Reviews

8.4

Very Good

Rating 10 - Excellent. 165 out of 381 reviews" "
Rating 8 - Good. 150 out of 381 reviews" "
Rating 6 - Okay. 49 out of 381 reviews" "
Rating 4 - Poor. 11 out of 381 reviews" "
Rating 2 - Terrible. 6 out of 381 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Monriel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Halyna

Stayed 1 night in Nov 2023

6/10 Okay

Susan

Traveled with partner
Liked: Cleanliness, staff & service
The good: just a few minutes walk from the metro, great bakery for breakfast a block away. Staff were very friendly and helpful. Good wifi, lots of hot water and good water pressure. The bad: Only one light worked in our bathroom, the one over the shower. The light over the sink didn't work, and neither did the hair dryer. We reported these to the front desk after our first night, but neither was fixed by the time we left a few days later. Also the main heating system in our room didn't seem to be working properly, we were only able to get it to turn on once. Fortunately we were able to use the bathroom heater/towel warmer to keep the chill off in our room. It was also noisy, not from the street, but from the other rooms, we could hear people talking on their phones, walking around, etc. Given the price we paid, which was low for Paris, our experience was OK.
Stayed 3 nights in Nov 2023

8/10 Good

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Alfonso, MIAMI

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
No elevator, having a disability this makes the hotel impossible to stay. Had to switch hotels no refund was given, even though this information is not disclosed in the property details. How unfortunate!
Stayed 3 nights in Sep 2023

6/10 Okay

Ian

Liked: Cleanliness, property conditions & facilities, room comfort
EMPLOY PEOPLE WHO CAN STAY AWAKW.
Stayed here for 5 nights. First time in Paris for both of us and it was a lovely little hotel. One massive problem though, the night receptionist on three of the nights was asleep every single time we came back to hotel anytime after 12. Not just dosing on his chair, he was lying down asleep where people eat breakfast. The second night we had to ring the hotel to wake him up and on the third night before we went out for the evening we told him, we’d be back but we will ring again if he is asleep…we got back at 1:30 pm and he was asleep again with the phone off the hook. It was an absolute joke. The other 3 members of staff we came across were lovely and very friendly and pleasant but this guy needs a day job. Deplorable service.
Stayed 5 nights in Sep 2023

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable room away from the bustle of the city
AC with in room controls!!!! Room was clean, comfortable, and nice to cool off after a hot day in the city. Not near the major tourist attractions but right between two different metro lines and along a bus route that goes right to the Louvre. Staff were friendly and helpful. The young lady during the day who checked us in and we would see as we were leaving spoke great English. Room was always clean when we returned. Area seemed very safe as it was nestled in between apartment buildings that housing young families. Loved getting a hot sandwich directly across the street at the Mayam when we would be getting in late. There was a wonderful bakery, Fournil De L'Excellence, on the next corner on the same block as the Mayan. Next time in Paris, I plan to stay here again.
Stayed 6 nights in Aug 2023

8/10 Good

Linda, Monmouth Junction

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
There is no elevator and the room and bathroom were very small.
Stayed 1 night in Jul 2023

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff and easy location
Stayed 6 nights in Jun 2023

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

8/10 Good

Rebecca, Lexington

Traveled with partner
Liked: Cleanliness, staff & service
Small, older hotel next to the hospital. Overall nice and welcoming staff, who speak English well enough. The breakfast buffet is basic (no hot dishes) but enough to get you going for the day. Some rooms open into an open courtyard, which provides some fresh breeze in the summer but might be too much in the winter. The walls are thin so be conscientious of neighboring guests! Bathroom was really small. Good location near Accor Arena (walking distance) and metro stations, with a scattering of food options in the area too. A decent deal for the price in Paris.
Stayed 4 nights in May 2023

8/10 Good

lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal stay for city break
Room a bit small but we didn’t mind. Could do with a shelf in the shower to put toiletries on. WiFi password should be in the room. The staff are friendly and helpful especially yann
Stayed 2 nights in Apr 2023

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's in a very nice neighborhood, closed to a metro station. we love it.
Stayed 3 nights in Mar 2023

10/10 Excellent

Amanda

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
situated near Place D’Italie and Accor Arena which is very accessible by the Metro which is 4 mins walk. reception and staff was super nice. got to check in early as well so that’s another bonus! highly recommended for a short stay!
Stayed 2 nights in Feb 2023

4/10 Poor

menahem

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I expected better comfort: too small rooms, bathroom. Poor breakfast without bread. It was pretty expensive and not worth the price.

4/10 Poor

Piotr

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Nov 2022

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Jun 2022

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2022

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for the price
Friendly staff and nice location. I used the hotel to explore a bit of Paris and was happy with the metro connections of the area and options for eat/drink. If what you're looking for is a place to sleep, it's a great choice.
Stayed 5 nights in May 2022

6/10 Okay

Azher

Traveled with family
It’s ok.
It’s ok.Small room.It’s bed and breakfast.Nothing special.Close to metro.Room was quite.Clean bedsheets and daily room service.
Stayed 6 nights in Feb 2022

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I found hotel Jenner a good place to stay. The location was good and close to transport. The staff were very friendly and helpful. The room was clean although a bit small (I think this is common in Paris Hotels), and most importantly,, the bed was very comfortable. I was there for 4 nights and it was good value.
Stayed 2 nights in May 2021

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort
Skip Jenner
This is an awful hotel which is way overrated on Bookings. And the prices are inflated. Rooms are tiny, neighborhood is inconvenient. There are no positives here.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

10/10 Excellent

ABIR

Stayed 5 nights in Dec 2019

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Todd, Tallahassee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff were very friendly and helpful. Also, close to metro station and restaurants. We would definitely stay at Hotel Jenner on our next Paris vacation.
Stayed 8 nights in Jun 2019

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Good location in terms of transport links it is an acceptable small hotel but the immediate area where is is located is not very pleasing. I didn't have breakfast but the hotel provided free coffee in the morning at the tiny breakfast area. The overnight staff member didn't deal with my complaint at 6;20 am that I was awaken by a sound of furniture moving around on the floor above me! That really spoiled my stay at the hotel!
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved this place the hotel is clean, just no elevator, but the check in person helped carried our luggage. Clean and soft sheets !
Stayed 1 night in Jun 2019

6/10 Okay

Luis, Gebenstorf

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Very clean, near to the metro station, only some of the crew was friendly and nice.
Stayed 4 nights in May 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Its was nice. The bathroom and ahower a little small but i think thats probably normal from what i saw during my stay in paris. Very nice staff we were early forncheck in so they stored our bags while we went to eat lunch then they gave us a room until check in forbthe second room. It was appreciated since we still had an hour.
Stayed 2 nights in May 2019

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in the 13th
Great hotel for the price, excellent location for the 13th, very friendly staff, rooms cleaned daily. Very close walk to the Avenue de l'Hospital.
Stayed 3 nights in Mar 2019

8/10 Good

Denis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2018

10/10 Excellent

Paul, Hampshire UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Useful base for city break in Paris
Good value hotel not far from centre. Room comfortable but not large. Staff friendly and helpful. Good continental breakfast.
Stayed 7 nights in Jun 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Nice clean, but room and bath are tiny, even for Europe. Breakfast was good , but not free.
Stayed 1 night in Jun 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Staff was extremely friendly and helpful. Shower had no walls so bathroom was a little slippery when showering but other then that it was a pleasant stay.
Stayed 6 nights in Oct 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel ideally located for touring Paris
Great location , friendly and knowledgeable staff. Hotel has all the amenities required for tourist visit to Paris. Definitely a gem in a safe part of a beautiful city.
Stayed 5 nights in Oct 2017

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, friendly staff, clean environment, comfortable bed, can't really fault it.
Stayed 5 nights in Sep 2017

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Room comfort
Decent
Quiet and small hotel. Pretty small rooms and a small breakfast buffet. Expected more for the price.
Stayed 1 night in Sep 2017

8/10 Good

Ming Hung C.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice cosy place
Cosy and friendly service.
Stayed 1 night in Jun 2017

10/10 Excellent

Patricia G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient to BnF and comfortable
Selected for proximity to the BnF. Easy access to metro line 6. Hotel was comfortable. Well-laid out bathroom, comfortable bed. Reliable wifi. Breakfasts were good in the small eating area next to the lobby. Staff were helpful particularly in recommending a nearby restaurant for dinner late on a Sunday. Will definitely stay again.

10/10 Excellent

Hsi-Pin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Liked: Cleanliness
Clan hotel
It was ok.

8/10 Good

Moussa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's nice and comfortable.
I am really satisfied with my stay at this hotel. I would repeat this experience and lodge in on my next visit.

8/10 Good

Rob, Toronto, ON Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Staff
I first met with Sammy. We arrived early and he accommodated us with a room even though were over 3 hours early. Its the extra mile they go that makes these trips enjoyable

6/10 Okay

Verified traveler

The hotel is not very far from the metro and it is very easy to go the center

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and quiet hotel near the Seine
Very pleased with Hotel Jenner. The room was very clean, tastefully decorated and opened into an inner courtyard. The location of the hotel is great. It's on a quiet street but at the same time it's close to the Seine River, a Metro station and three train stations, including Gare du Lyon. Would definitely stay here again.

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
I was not really happy with the hotel and i will never be back there if i have a trip to paris. I was not satisfied with the room because of a bad smell so i requested for another one.the second one was too noisy and i asked for another again.the last one had problem with the bed(noisy).The receptionist (Mr.Juba)was rude to me and not friendly.He didinot help me also with other stuff.

6/10 Okay

Dale

Liked: Cleanliness

6/10 Okay

Hesham

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service