外觀

瑪爾尼山谷維也納之家夢想城堡飯店的評分

4 out of 5
瑪爾尼山谷維也納之家夢想城堡飯店
40 Avenue de la Fosse des Pressoirs, Val de France, Magny-le-Hongre, Seine-et-Marne

評論

8.0

非常好

10 分,有夠讚;1005 則評論中有 423 則" "
8 分,不錯哦;1005 則評論中有 324 則" "
6 分,一般般;1005 則評論中有 145 則" "
4 分,不太好;1005 則評論中有 58 則" "
2 分,很糟糕;1005 則評論中有 55 則" "

8.2/10

整潔度

8.4/10

員工素質

8.0/10

設施服務

8.0/10

住宿環境和硬體

8.2/10

環保程度

評論

6/10 一般般

Evangel

喜歡:員工素質
Only near the Disneyland and very crowded
於 2023 年 10 月住了 3 晚
Reception Team. 於 2023年12月8日回覆
Dear,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Also please accept all our apologies if our hotel and service was not up to your expectations.If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

10/10 有夠讚

Pui Shan Charlotte

於 2022 年 10 月住了 2 晚
Chloé - Guest relation 於 2022年11月30日回覆
SATISFAIT 1Dear Pui Shan,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Chloé - Guest relation

10/10 有夠讚

Elizabeth

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 1 晚
Itziar 於 2024年5月24日回覆
Chère Elizabeth,Merci d’avoir pris le temps de partager votre opinion avec nous !Nous sommes heureux que vous ayez apprécié votre séjour et nous espérons pouvoir vous accueillir de nouveau pour un prochain séjour !Sincèrement,Dream Castle Hôtel Itziar

6/10 一般般

Melanie

家庭旅遊
喜歡:整潔度和員工素質
Zimmer und Personal sind wunderbar. Der Fitnessraum ist marode und sehr vernachlässigt. Das Frühstück ist absolut unterirdisch, bietet keine Auswahl und besteht nur aus leeren Kohlenhydraten
於 2024 年 5 月住了 2 晚
Livie 於 2024年5月22日回覆
Lieber Melanie,Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Eindrücke über unser Hotel mitzuteilen.Jedes Kundenfeedback ist einzigartig, da es uns hilft, unsere Dienstleistungen zu verbessern.Zögern Sie auch nicht, uns eine E-Mail zu senden, wenn Sie mehr über Ihren Aufenthalt mitteilen möchten.Ich hoffe, dass wir Sie bald wieder bei uns begrüßen dürfen und wünsche Ihnen einen angenehmen Tag,Aufrichtig,Reception Team

10/10 有夠讚

Amanda

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Highly recommend this hotel if you are planning to go to Disney. The hotel is beautiful, ignore the negative reviews as I couldn't find one issue with the hotel. The free shuttle bus can get busy at peak times but this would be the same for any hotel. Breakfast is the most quiet at 7am we were the only family in there. It does get a lot busier from 8:30am but I did witness staff replenishing food that had ran out. The reception staff were extremely helpful and friendly when the children realised there wasn't bunk beds in the room they happily changed our room for us. We also opted for late check out on our last day which I thought was excellent value for money at only 10 euros per hour. This meant the children could still take advantage of the play area and swimming pools and we had our room as a base before our evening flight. I wouldn't hesitate to give our stay 5 stars. Thank you Dream Castle.
於 2024 年 5 月住了 3 晚
Livie. 於 2024年5月22日回覆
Dear Amanda,Thank you for sharing with us your impressions about our hotel.We are happy to read that you had an enjoyable stay with us!It was a true pleasure to welcome you and we hope we will get the chance to welcome you again very soon.Sincerely,Reception Team.

10/10 有夠讚

Michelle

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 7 晚
Livie. 於 2024年5月22日回覆
Dear,Thank you for your great rating!We have been very happy to welcome you in our hotel and we hope to see you soon again!Sincerely,Reception Team

6/10 一般般

Connie

家庭旅遊, 親子旅遊
喜歡:住宿環境和硬體
不喜歡:設施服務
The food here was horrible and over priced.
於 2024 年 5 月住了 4 晚
Itziar 於 2024年5月20日回覆
Dear Connie,Thank you for taking the time to share your impressions with us about our hotel.We are truly sorry to read that the service in our restaurant did not meet your expectations and we apologize for the inconvenience this may have caused you. Our main priority is to make your stay memorable and we are happy to learn that they succeeded with their warm welcoming.Be sure that we will pass on all of your comments to our Food and Beverage Manager in order to improve the quality of our service and to avoid any future occurrence.We hope we will be able to welcome you again soon,We wish you a very nice day.Dream Castle Hotel

8/10 不錯哦

Silvio

情侶出遊
喜歡:員工素質、設施服務和住宿環境和硬體
不喜歡:整潔度
Ein schönes Hotel, Zimmer sind etwas abgelebt (Matratzen durchgelegen, Fugen im Bad schimmel) Zimmer wurden in den 5 Tagen nur die Handtücher getauscht, nicht Gesaugt bzw. im Bad mal sauber gemacht.
於 2024 年 5 月住了 4 晚
Itziar 於 2024年5月17日回覆
Dear Silvio,Thank you so much for taking the time to share your experience with us.We are glad to see that you had an amazing stay and that you enjoyed our services.We value each of our guests’ comments and satisfaction is our priorityBest regards,Dream Castle Hotel

10/10 有夠讚

Douglas

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very nice room. They understand that people travel with children to Disneyland Paris! It was a great mix of fun for kids and amenities for adults. Breakfast was great. Lots of good choices.
於 2024 年 2 月住了 2 晚
front office 於 2024年5月13日回覆
Dear Guest,Thank you for your review about our hotel! Your feedback is very important to us as it helps us improving our services.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Dream Castle Hôtel

10/10 有夠讚

Sarah

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Wir hatten erneut einen großartigen Aufenthalt, wir waren das zweite Mal da. Der neue Außenpool ist so toll gestaltet, der war das Highlight unseres Aufenthalts. Wir kommen nächstes Jahr wieder!
於 2024 年 5 月住了 3 晚
front office 於 2024年5月13日回覆
Dear Guest,Thank you for your review about our hotel! Your feedback is very important to us as it helps us improving our services.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Dream Castle Hôtel

8/10 不錯哦

Ruben

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
If you are going to Disney Land then this is probably the best value for money choice - a cwry decent hotel not far from Disney park (i have been is most of the hotel in the area).
於 2024 年 5 月住了 3 晚
Dream Castle Hotel - Quentin 於 2024年5月12日回覆
Dear Ruben,Thank you for your great rating!We have been very happy to welcome you in our hotel and we hope to see you soon again!Sincerely,

6/10 一般般

Manh

家庭旅遊
喜歡:整潔度和住宿環境和硬體
Hotel war sehr schön. Frühstück war jedoch sehr sehr mager für ein 4 Sterne Hotel.
於 2024 年 5 月住了 3 晚
Dream Castle Hotel - Quentin 於 2024年5月12日回覆
Dear Manh,Thank you so much for your comment and your opinion about our hotel. We are glad that you had a great stay with us and that you enjoyed our services and the friendliness of our staff.We are sincerely sorry to read that our breakfast service did not meet your expectations and we apologize for any inconvenience this may have caused you.We truly appreciate the time you have taken to share your comment with us, this allows us to review the quality of service we strive to provide to all our clients.We'll be delighted to welcome you again at Dream Castle Hotel.Sincerely,

8/10 不錯哦

Guillaume

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Très beau et confortable
於 2024 年 5 月住了 1 晚
Itziar 於 2024年5月12日回覆
Cher Guillaume,Toute l‘équipe du Dream Castle se joint à moi pour vous remercier de votre retour.Nous serons ravis de vous accueillir à nouveau.En vous souhaitant une agréable journée,Dream Castle Hotel

8/10 不錯哦

Anne-Marie

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Het hotel was prima! We hebben er 1 nachtje overnacht om vandaar uit naar het disneyland hotel te reizen. Prima hotel doet niet veel onder voor het Disneyland hotel. Voor ons is alleen de pendel bus met kinderwagen wat lastig maar wel een een hele goede oplossing en voordeliger!
於 2024 年 5 月住了 1 晚
Itziar 於 2024年5月12日回覆
Dear Anne Marie,We are glad to read that your stay fully met your expectations, and we would like to thank you for your comment.We truly appreciate the time you have taken to share your experience with us, this allows us to review and improve the quality of service we strive to provide to all our clients.We'll be delighted to welcome you again at the Dream Castle.Sincerely,Dream Castle Hotel

10/10 有夠讚

Bernardus

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Ideaal hotel voor een paar dagen Disney. Gratis shuttle die je zo naar Disney brengt in 10 min. Lekkere ruime kamers, zeer uitgebreid ontbijt.
於 2024 年 4 月住了 3 晚
Enrica - Assistant Front Office Manager 於 2024年5月10日回覆
Dear Bernardus,Thank you for sharing with us your impressions about our hotel.We are happy to learn that you had an enjoyable stay with us!It was a true pleasure to welcome you and we hope we will get the chance to welcome you again very soon.Sincerely,

6/10 一般般

ANA

團體旅遊
喜歡:整潔度
A la llegada en el check in no nos dieron ningún tipo de información. Tuvimos que preguntar a que hora podríamos hacer el check in en la habitación. A qué hora era el desayuno y donde. La habitación estaba bastante bien. Espaciosa y limpia. El desayuno dejaba mucho que desear. Pocas opciones y no había cocineros preparando huevos o bacon entre otras cosas al momento. El parking es de pago y precisamente no es barato que digamos. Debería ser gratuito o dar opciones de gratuito y pago al menos
於 2024 年 5 月住了 3 晚
Itziar 於 2024年5月9日回覆
Estimada Ana,Gracias por tomarse el tiempo de hacernos llegar sus comentarios tras su estancia en Dream Castle.Lamentamos que el servicio y las instalaciones del hotel no hayan estado a la altura de sus expectativas y le pedimos que acepte nuestras más sinceras disculpas.Tenga la seguridad de que estamos comprometidos a proporcionar una experiencia de calidad a nuestros huéspedes y hacemos todo lo posible a diario para conseguirlo.Esperamos que a pesar de esta mala experiencia, vuelva a confiar en nosotros para su próxima estancia y podamos mostrarle una imagen mucho más agradable de nuestro establecimiento.Atentamente,Dream Castle Hotel Itziar

10/10 有夠讚

Kevin,Edmonton

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
A lovely place to lay our heads after full days at Disney. Clean, comfortable, and close to the parks. Very helpful reception too. The complimentary breakfast was also outstanding!
於 2024 年 4 月住了 2 晚
Itziar 於 2024年5月9日回覆
Dear Kevin,Thank you for your review about our hotel! Your feedback is very important to us as it helps us improving our services.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dream Castle Hotel

10/10 有夠讚

Sheena

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 1 晚
Itziar 於 2024年5月6日回覆
Chère Sheena,Merci d’avoir pris le temps de partager votre opinion avec nous !Nous sommes heureux que vous ayez apprécié votre séjour et nous espérons pouvoir vous accueillir de nouveau pour un prochain séjour !Sincèrement,Dream Castle Hotel

6/10 一般般

Alex

喜歡:整潔度
於 2024 年 4 月住了 4 晚
Itziar 於 2024年5月6日回覆
Cher Alex,Merci d’avoir pris le temps de partager votre opinion avec nous !Nous sommes heureux que vous ayez apprécié votre séjour et nous espérons pouvoir vous accueillir de nouveau pour un prochain séjour !Sincèrement,Dream Castle Hotel

8/10 不錯哦

Denise

於 2024 年 4 月住了 4 晚
Itziar 於 2024年5月24日回覆
Chère Denise,Merci d’avoir pris le temps de partager votre opinion avec nous !Nous sommes heureux que vous ayez apprécié votre séjour et nous espérons pouvoir vous accueillir de nouveau pour un prochain séjour !Sincèrement,Dream Castle Hôtel Itziar

10/10 有夠讚

Ariston

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Spacious and comfortable room, EXCELLENT breakfast buffet, shuttles to Disney and train station, very friendly and bilingual staff, excellent theming and cleanliness
於 2024 年 4 月住了 2 晚
Itziar 於 2024年5月4日回覆
Dear Ariston,We are glad to read that your stay fully met your expectations, and we would like to thank you for your comment.We truly appreciate the time you have taken to share your experience with us, this allows us to review and improve the quality of service we strive to provide to all our clients.We'll be delighted to welcome you again at the Dream Castle.Sincerely,Dream Castle Hotel

10/10 有夠讚

Gary

家庭旅遊, 親子旅遊
喜歡:住宿環境和硬體
Well worth the money, massive suite. Only downfall was the food both breakfast and evening meal was terrible.
於 2024 年 5 月住了 1 晚

10/10 有夠讚

Diego

於 2024 年 4 月住了 1 晚
Livie. 於 2024年5月22日回覆
Dear Diego,Thank you for your great rating!We have been very happy to welcome you in our hotel and we hope to see you soon again!Sincerely,Reception Team.

10/10 有夠讚

Christopher

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 4 晚
Itziar 於 2024年5月4日回覆
Cher Christopher,Nous vous remercions d’avoir pris le temps de partager votre avis sur notre hôtel. Nous sommes ravis de voir que vous avez apprécié votre séjour parmi nous.Nous serons enchantés de vous accueillir de nouveau au Dream Castle.Bien à vous,Dream Castle Hôtel

8/10 不錯哦

Daniela

喜歡:整潔度、員工素質和住宿環境和硬體
Frühstücksraum war viel zu laut und unordentlich.
於 2024 年 3 月住了 3 晚
Itziar 於 2024年5月2日回覆
Dear Daniela,Thank you for taking the time to share your impressions with us about our hotel.We are truly sorry to read that the service in our restaurant did not meet your expectations and we apologize for the inconvenience this may have caused you. Our main priority is to make your stay memorable and we are happy to learn that they succeeded with their warm welcoming.Be sure that we will pass on all of your comments to our Food and Beverage Manager in order to improve the quality of our service and to avoid any future occurence.We hope we will be able to welcome again soon,We wish you a very nice day.Dream Castle Hotel

8/10 不錯哦

Edouard

喜歡:整潔度和員工素質
於 2024 年 4 月住了 8 晚
Itziar 於 2024年5月2日回覆
Dear Edouard,Thank you for sharing with us your impressions about our hotel.We are happy to learn that you had an enjoyable stay with us!It was a true pleasure to welcome you and we hope we will get the chance to welcome you again very soon.Sincerely,Dream Castle Hotel

8/10 不錯哦

MARIE-LINE

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Hôtel très agréable et personnel sympathique. Seul bémol, l'hotesse d'accueil ne nous a pas indiqué qu'il fallait se servir de la carte de la chambre pour faire fonctionner l'ascenseur Ni que les serviettes pour la piscine devaient être récupérées à l'accueil. Et lors de mon appel téléphonique il y a quelques jours on ne m'a pas précisé que le restaurant astrolab n'existait plus Nous avons été contraints de diner à la rôtisserie avec un buffet.
於 2024 年 4 月住了 1 晚
Itziar 於 2024年4月29日回覆
Chère Marie-Line,Merci d’avoir pris le temps de partager votre opinion avec nous !Nous sommes heureux que vous ayez apprécié votre séjour et nous espérons pouvoir vous accueillir de nouveau pour un prochain séjour !Sincèrement,Dream Castle Hotel

10/10 有夠讚

Akisha

團體旅遊, 家庭旅遊, 親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This hotel was great for our large group that we brought to Paris. The staff were kind and patient with us.
於 2024 年 4 月住了 4 晚
Itziar 於 2024年4月27日回覆
Dear Akisha,Thank you for sharing with us your impressions about our hotel.We are happy to read that you had an enjoyable stay with us!It was a true pleasure to welcome you and we hope we will get the chance to welcome you again very soon.Sincerely,Dream Castle Hotel

10/10 有夠讚

Dawn

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Itziar 於 2024年4月28日回覆
Dear Dawn, Thank you so much for your great review about our hotel!We are very happy to read your impressions and to see how satisfied you have been with your stay.It has been a real pleasure to welcome you in our hotel!If you feel like visiting Disneyland again, please do not hesitate to contact us directly so that we can organize a magical stay for you and your family again.We wish you a wonderful day,Dream Castle Hotel

10/10 有夠讚

Jenylyn

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We stayed at this hotel during our first time to Disneyland Paris & this hotel is so convenient, clean & beautiful! Can’t wait to stay here again!
於 2023 年 11 月住了 3 晚
Itziar 於 2024年4月25日回覆
Dear Jenylyn,We are glad to read that your stay fully met your expectations, and we would like to thank you for your comment.We truly appreciate the time you have taken to share your experience with us, this allows us to review and improve the quality of service we strive to provide to all our clients.We'll be delighted to welcome you again at the Dream Castle.Sincerely,Dream Castle Hotel

10/10 有夠讚

Huma

Great place awesome facilities for children
於 2024 年 3 月住了 2 晚
Itziar 於 2024年4月21日回覆
Dear Huma,Thank you for your review about our hotel! Your feedback is very important to us as it helps us improving our services.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dream Castle Hotel

4/10 不太好

floriane,potigny

親子旅遊
喜歡:員工素質
不喜歡:設施服務和住宿環境和硬體
Il me semble que pour un 4 étoiles il pourrait me faire le parking est désormais payant pour les personnes n'ayant pas réservé sur leur site pour deux nuits nous avons dû payer 30 €. Au niveau de la piscine nous avons été surpris que les serviettes ne soient pas à disposition à l'entrée que les casiers ne fonctionnent pas côté homme, et la propreté des lieux laisse à désirer. Nous avons pris une chambre pour 4 personnes et nous nous fournit qu'une seule carte pour y accéder sachant qu'il faut se servir de la carte pour pouvoir accéder à chacun des vestiaires de la piscine et aussi pour pouvoir monter dans les ascenseurs. Au niveau de restauration le soir au restaurant la Rôtisserie nous avons pu constater que toutes les viandes étaient sèches le fait qu'elle soit présenté sur des plaques chauffantes ne favorise pas ce point-là. Après il n'y a rien à redire sur le personnel. Mais le ressenti global du séjour n'est pas fabuleux en vue du prix si jamais on devait retourner par là-bas et que nous décidons d'aller faire un tour au parc Disneyland nous irions dans un hôtel Disneyland au moins le parking est compris et le service au niveau de la piscine et quand même maintenant supérieur
於 2024 年 4 月住了 2 晚
Marie 於 2024年4月21日回覆
Chère floriane,Nous vous remercions d’avoir pris le temps de nous donner vos retours à la suite de votre séjour au Dream Castle.Nous sommes désolés que les services et les prestations de l’hôtel n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses.Soyez assurée que nous avons à cœur d'offrir une expérience de qualité à nos clients et que nous mettons tout en œuvre au quotidien pour y parvenir.Nous espérons que malgré cette mauvaise expérience, vous nous referez confiance pour un prochain séjour et que nous pourrons vous montrer une image beaucoup plus plaisante de notre établissement.Bien sincèrement,

6/10 一般般

Hayley

喜歡:員工素質
This hotel is fine but not amazing. Carpets look dirty but everything else is clean. Breakfast is incredibly busy and the staff do what they can to keep it moving. Basic and somewhat dated rooms but ok
於 2024 年 4 月住了 4 晚
reception 於 2024年4月22日回覆
Dear Hayley,Thank you so much for your comment and your opinion about our hotel. We are glad that you had a great stay with us.We are sincerely sorry to read that some of our service did not meet your expectations and we apologize for any inconvenience this may have caused you. We truly appreciate the time you have taken to share your comment with us, this allows us to review the quality of service we strive to provide to all our clients.We'll be delighted to welcome you again at Dream Castle Hotel.Sincerely,

10/10 有夠讚

Benjamin Roy

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 7 晚
Marie 於 2024年4月22日回覆
Cher Benjamin Roy,Toute l‘équipe du Dream Castle se joint à moi pour vous remercier de votre retour.Nous serons ravis de vous accueillir à nouveau.En vous souhaitant une agréable journée,

6/10 一般般

Sven

親子旅遊
喜歡:員工素質
不喜歡:整潔度
Pool ist verdreckt! Überall liegen Haare und stinkt nach Urlaub. Ein Zustand!!! Auf Zimmer die Dusche war kaputt das wir nicht anständig duschen konnten. Die Lobby, Restaurant und Spieleraum war sehr gut.
於 2024 年 4 月住了 1 晚
Reception 於 2024年4月21日回覆
Dear Sven,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Also please accept all our apologies if our hotel and service was not up to your expectations.If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

8/10 不錯哦

Sabas

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It’s a beautiful hotel. Large, clean, and helpful staff. We were there midweek in April and found the Disneyland park shuttle and breakfast to be a bit chaotic and crowded, so I can’t imagine what it is like during the high season, but overall I would stay here again if going to the park.
於 2024 年 4 月住了 2 晚
Emma 於 2024年4月21日回覆
Dear,Thank you so much for your comment and your opinion about our hotel. We are glad that you had a great stay with us and that you have enjoyed your stay.We are sincerely sorry to read that the breakfast did not meet your expectations and we apologize for any inconvenience this may have caused you. We truly appreciate the time you have taken to share your comment with us, this allows us to review the quality of service we strive to provide to all our clients.We'll be delighted to welcome you again at Dream Castle Hotel.Sincerely,

10/10 有夠讚

mukhiddin

家庭旅遊, 親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Hotel is nice. But no halal food available in the restaurant.
於 2024 年 4 月住了 4 晚
Itziar 於 2024年4月19日回覆
Dear Mukhiddin,We are glad to read that your stay fully met your expectations, and we would like to thank you for your comment.We truly appreciate the time you have taken to share your experience with us, this allows us to review and improve the quality of service we strive to provide to all our clients.We'll be delighted to welcome you again at the Dream Castle.Sincerely,Dream Castle Hotel

8/10 不錯哦

Carmen

團體旅遊, 家庭旅遊
喜歡:整潔度和員工素質
Parkkosten sehr teuer. Badezimmer veraltet, sanierungsbedürftig, Essen mittelmäßig
於 2024 年 4 月住了 5 晚
Itziar 於 2024年4月18日回覆
Chère Carmen,Nous vous remercions d’avoir pris le temps de nous donner vos retours à la suite de votre séjour au Dream Castle.Nous sommes désolés que le service et la prestation de l’hôtel n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses.Soyez assurée que nous avons à cœur d'offrir une expérience de qualité à nos clients et que nous mettons tout en œuvre au quotidien pour y parvenir.Nous espérons que malgré cette expérience, vous nous referez confiance pour un prochain séjour et que nous pourrons vous montrer une image beaucoup plus plaisante de notre établissement.Bien sincèrement,Dream Castle Hotel

6/10 一般般

Jessica

喜歡:整潔度
不喜歡:住宿環境和硬體
於 2024 年 4 月住了 2 晚
Itziar 於 2024年4月20日回覆
Chère Jessica, Nous vous remercions d’avoir pris le temps de partager votre avis sur notre hôtel. Nous sommes ravis de voir que vous avez apprécié votre séjour parmi nous.Nous serons enchantés de vous accueillir de nouveau au Dream Castle.Bien à vous,Dream Castle Hotel

8/10 不錯哦

Rebecca

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great hotel with free shuttles to disney running all day. The bar is expensive and the food choice isn't great so we just ate out instead.
於 2024 年 4 月住了 4 晚
Dream Castle Hotel 於 2024年4月16日回覆
Dear, RebeccaThank you for your great rating!We have been very happy to welcome you in our hotel and we hope to see you soon again!Sincerely, Dream Castle Hotel

4/10 不太好

Mercedes,Miami

家庭旅遊
不喜歡:員工素質和設施服務
The room release broken not able to make calls for room service or the front desk, the bathtub was not adequate for 3 seniors to bath it was too high and unsafe especially when the shower door switch’s so the water coming out of the shower head spills to the floor and one can fall trying to get out of the tub that’s too high. Complaint was made to have our refund to move to another Disney property and Pamela and Emma in the front desk were not cooperative. No courtesy shuttle to the airport guest have to pay $24 euro per person it should be an amenity by Disney because taxi is an average of $105 each way into Paris every expensive. Breakfast is not really free when dinner price is $35 pp. at the end the breakfast is charge on the expensive dinner price. The lobby bar area to buy water bottles or soda close at 11pm. No ice casino ice buckets in the room and no soap!!!! No soap bar to wash your face etc. No extra towels even thou I asked the house keeping crew.
於 2024 年 4 月住了 3 晚
Reception team. 於 2024年4月14日回覆
Dear,Thank you for taking the time to share your feedback.While I wish you had a better experience, it is feedback like this that we learn from and use to improve.I am very sorry to hear that your stay in our hotel didn't meet your expectations and please accept my sincere apologies.We work very hard to deliver an exceptional guest experience and are continuously improving our service.Your comments have been passed on to our different departments to take the appropriate measures and prevent any future occurrence.The well-being of our clients is our top priority. Also, during your next stay, do not hesitate to report us your inconvenience so we can help you find an appropriate solution.We hope that you will give us the chance to welcome you again and offer you a better experience.If you feel like visiting Disneyland again, please do not hesitate to contact us directly so that we can organize a magical stay for you and your family again.We wish you a wonderful day,Best regards,Livie.

10/10 有夠讚

Rebecca

親子旅遊
喜歡:設施服務
Lovely clean, convenient for DLP. Swimming pool is lovely although changing facilities limited. Hotel provides towels. Breakfast has a variety of offerings but gets quite busy. The buffet restaurant on an evening was excellent and good value compared to bar prices or Disney meals/buffets.
於 2024 年 4 月住了 4 晚
Reception team. 於 2024年4月14日回覆
Dear Guest,Thank you for your review about our hotel! Your feedback is very important to us as it helps us improving our services.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Livie.

10/10 有夠讚

Joanne

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful hotel. Very welcoming and friendly staff. Great shuttle bus service to and from disneyland Paris. Comfortable beds and good sized room. Would definite book again.
於 2024 年 4 月住了 3 晚
Reception team. 於 2024年4月14日回覆
Dear Guest,Thank you for your review about our hotel! Your feedback is very important to us as it helps us improving our services.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Livie.

8/10 不錯哦

Samuel

喜歡:整潔度、員工素質和住宿環境和硬體
All around great experience
於 2024 年 4 月住了 4 晚
Reception team. 於 2024年4月14日回覆
Dear,Thank you for your great rating!We have been very happy to welcome you in our hotel and we hope to see you soon again!Sincerely,Livie.

10/10 有夠讚

Gary

親子旅遊
very impressed,
於 2024 年 3 月住了 4 晚
Reception team. 於 2024年4月14日回覆
Dear,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Livie.

10/10 有夠讚

Tammy

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Fantastic hotel. We were very pleased with our stay and would come back here again!
於 2024 年 3 月住了 3 晚
Reception team. 於 2024年4月14日回覆
Dear,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Livie.

6/10 一般般

Darren

家庭旅遊, 親子旅遊
喜歡:設施服務
不喜歡:員工素質
On arrival the hotel is great, lovely reception area and in the Summer i’m sure the outdoor pool area is great. However some not so great areas. The room temperature was so hot and even with the air con on it wasn’t so effective. The indoor pool was freezing cold so only used it once. The bar area is quite small, so each time we went down there was nowhere to sit as some groups had taken all chairs so just tables left. Breakfast was chaotic each morning. Food running out, used dishes piled high on used tables and staff having to move people between restaurants. Don’t know why they were not just cleaning away dirty plates to make new clear tables?! The worst thing was whoever was responsible for moving glasses/bottles from rooms. On arrival there was a vodka bottle (with vodka in on it) and used glasses/beer bottles in the corridor. Still there 3 days later after it was moved to end of corridor. This is glass and alcohol in a family hotel with kids coming up and down the corridor. The attention to detail on service leave a a lot to be desired which is a shame as the hotel is good value, close to Disney and is a nice one if it had better service.
於 2024 年 4 月住了 4 晚
Itziar 於 2024年4月8日回覆
Dear Darren,Thank you for taking the time to share your feedback.While I wish you had a better experience, it is feedback like this that we learn from and use to improve.I am very sorry to hear that your stay in our hotel didn't meet your expectations and please accept my sincere apologies.We work very hard to deliver an exceptional guest experience and are continuously improving our service.Your comments have been passed on to our different departments to take the appropriate measures and prevent any future occurrence.The well-being of our clients is our top priority. Also, during your next stay, do not hesitate to report us your inconvenience so we can help you find an appropriate solution.We hope that you will give us the chance to welcome you again and offer you a better experience.Sincerely,The Dream Castle Hotel

10/10 有夠讚

wilhelm

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very nice en nice employees
於 2024 年 4 月住了 2 晚
Reception Team 於 2024年4月8日回覆
Dear,Thank you so much for your comment and your opinion about our hotel. We are glad that you had a great stay with us and that you enjoyed the hotel and the friendliness of our staff.We'll be delighted to welcome you again at Dream Castle Hotel.Sincerely,

8/10 不錯哦

Josephine

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Convenient location to access the Disney Parks- free shuttle services! Site was beautiful. My only critique was the hotel providing small wash cloths for shower. Otherwise, the venue was good!
於 2024 年 4 月住了 2 晚
The Dream Castle Hotel Itziar 於 2024年4月7日回覆
Dear Josephine,Thank you so much for your comment and your opinion about our hotel. We are glad that you had a great stay with us and that you have enjoyed our hotel!We truly appreciate the time you have taken to share your comment with us, this allows us to review the quality of service we strive to provide to all our clients.We'll be delighted to welcome you again at Dream Castle Hotel.Sincerely,

6/10 一般般

Samuel,Phoenix

喜歡:住宿環境和硬體
不喜歡:整潔度和員工素質
Lobby restrooms were dirty, heater not working in rooms, no complimentary water in rooms. No hot water in shower - lukewarm. Staff was not very helpful or understanding of lack of heat in rooms.
於 2024 年 3 月住了 2 晚
Reception Team 於 2024年4月6日回覆
Dear Samuel,Thank you for taking the time to share your feedback.While I wish you had a better experience, it is feedback like this that we learn from and use to improve.I am very sorry to hear that your stay in our hotel didn't meet your expectations and please accept my sincere apologies.We work very hard to deliver an exceptional guest experience and are continuously improving our service.Your comments have been passed on to our different departments to take the appropriate measures and prevent any future occurrences.We hope that you will give us the chance to welcome you again and offer you a better experience.I remain at your entire disposal if you need me,Sincerely yours,