Reception

Reviews of Hostal La Cigarra

2.5 out of 5
Hostal La Cigarra
Av. Central, La Peatonal, Edificio 1398, Panama City, Provincia de Panamá

Reviews

7.2

Good

Rating 10 - Excellent. 8 out of 24 reviews" "
Rating 8 - Good. 9 out of 24 reviews" "
Rating 6 - Okay. 1 out of 24 reviews" "
Rating 4 - Poor. 1 out of 24 reviews" "
Rating 2 - Terrible. 5 out of 24 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

4.8/10

Amenities

7.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Property is great for the price, area is a little crazy after dark, i stayed for 2 weeks and it worked just fine for me
Stayed 6 nights in Mar 2024
Response from Hotel on 2024/3/9
Thank you for staying with us and thank you for your positive comment! Hope to see you soon in the near future

8/10 Good

Bradley

Liked: Staff & service, property conditions & facilities
For the price and proximity to the Old Towne, you cant beat it. Wifi speed was great, however lacks power outlets in co-working area. Property is secure with passcard access. Small commissary onsite for beverages, snacks, laundry.
Stayed 2 nights in Feb 2024

2/10 Terrible

DIANE

Traveled with partner
Disliked: Staff & service
The door was locked when we arrived. We had to find another hotel. I would like to be reimburse for all the inconvenients. Thank you
Stayed 2 nights in Feb 2024
Response from No Show on 2024/2/4
Hello, having read this message the staff has informed us that you did not show up at the hotel. This is considered a No Show.You have until 11pm to show up at the hotel, after that time it is considered a No Show. If you need additional time you have to call or message us so we can arrange a late arrival.

4/10 Poor

Geraldine, NY

Disliked: Cleanliness, amenities, property conditions & facilities
the neighborhood is shady. the portly guy receptionist is not helpful, all the amenities are old, but it's a cheap place. there you go. they don't have a bar. it's just a room with a bed and A/C.
Stayed 4 nights in Dec 2023
Response from Geraldine on 2024/1/29
Hello, the neighborhood is not shady it is the oldest commerce center of the city, it is a pedestrian only road vehicles are not allowed. There are about 1000 stores, bars, restaurants, hotels of all kinds in the area, it is also right next to Casco Viejo with probably the same amount of commerce, bars, restaurants, hotels. That does not sound like a shady area, does it?Our staff is very helpful, it is not true what you say, we are Spanish and English spoken. Read some of the other comments.We use satélite internet, which is less than a year old, our A/C's are all brand new, so are the mattresses, pillows, sheets, towels and TV'sThe one thing you got right is - it is cheap.The bar is currently closed due to renovations which have taken longer than expected.The service a hotel offers is a good service for a very low price. It is comfortable, clean, friendly and situated 2 blocks from Casco Viejo which is main tourist area. It also has some of the most expensive hotels.perhaps you should have stayed there.Speaking to our staff, they said you were a very rude, unfriendly person among other things they said about you. So our score for you is 0 out of 5.Thank you

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A clean, safe, convenient gem.
A nice, quiet, clean, and comfortable place to stay near the 5 de Mayo metro station & Casco Viejo. Sr. Ever (?) was very helpful as was the young man who checked me in. Would definitely stay here again.
Stayed 2 nights in Jan 2024
Response from Thank you on 2024/1/25
Hello, thank you for your comments. It was a pleasure having you stay with us!Hope to see you again soon!

10/10 Excellent

Marcella

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 nights in town
Easy check in, friendly service, awesome laundry rates and in a decent area. Make sure they give you a key to get in at the gate!! They're doing construction so no rooftop area at the moment. Walkable to fish market and Casco Veijo (never felt unsafe). Grocery store nearby. No hot water was the downside, otherwise, for the amount we paid, we were satisfied.
Stayed 2 nights in Nov 2023

10/10 Excellent

Eric

Stayed 1 night in Oct 2023

8/10 Good

Vielka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Cigarra on 2023/10/20
Gracias por su estancia en el hotel te invitamos a que vueltas pronto.

8/10 Good

Sean

Liked: Cleanliness, staff & service
Not the Ritz but what would you expect for $30 a night in Casco Viejo. Staff was wonderful. Bar on the property was a plus. What really shines is the location.
Stayed 4 nights in Sep 2023
Response from Hotel Cigarra on 2023/9/10
Hello, we are glad to have accommodated you in our hotel.it's hard to beat 30 per night in fabulous Casco Viejo :)Hope to have you back soon!

10/10 Excellent

Bethany

Great value for money
Stayed 1 night in Aug 2023
Response from Cigarra on 2023/8/25
Thank you for staying with us! We had a great time having you here :)

2/10 Terrible

Maxwell

Stayed 1 night in May 2023
Response from Sr Maxwell on 2023/5/17
Hola cómo está! Sr Maxwell tuvo algún inconveniente con nosotros? Queremos saber para mejorar y la verdad mil disculpas por lo sucedido. Nos gustaría saber Feliz día

2/10 Terrible

ignacio

Stayed 1 night in Mar 2024

8/10 Good

Manuel

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

8/10 Good

LEANDRO

La ubicación es la adecuada para hacer turismo, casco viejo, museo, cinta costera, cerca del metro para visitar el canal, supermercado al frente, comida cerca, habitación cómoda. Precio vs comodidad bien. Muy recomendado. Solo les sugiero limpieza diaria a las habitaciones, yo estuve 4 noches y desde el primer día solicité limpieza y nunca se hizo.
Stayed 4 nights in Feb 2024
Response from Leandro on 2024/2/29
Hola, gracias por sus comentarios.Se habló con el personal acerca de la limpieza de habitaciones y me comunicaron que cuando fueron a hacer la limpieza en su habitación usted no dejó entrar el personal a hacer su trabajo. Su razón, fue que no quería que nadie entrara a su habitación.Muchas gracias por su estadía

2/10 Terrible

Sylvie

Stayed 3 nights in Jan 2024
Response from No written review on 2024/1/24
Hello, sorry to see you rated us 2 for (Terrible).There is no written review by you as to how you reached that choice, we would like to know so we can improve what you didn't like.Thank you

8/10 Good

Brenda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accesible, para estancia breve
Me hospedé nada más un día porque mi vuelo salía tarde, en general, está bien si te quieres quedar cerca del casco histórico y del transporte público, pero debes ser consciente de donde está ubicado puesto que es un sector de comercio, el lugar estaba limpio, disponía de lo necesario y el personal estaba atento, lo único que no me gustó fue que había una fuga no se si en la ducha o qué, pero el goteo si me puso tensa un momento, de ahí la ventana del baño daba a la escalera así que si no cerrabas la puerta, bien te podían ver por ahí, lo otro que no me gustó fue que el armazón de la cama es de hierro y estaba cubierto por la sabana, me pasé golpeando varias veces porque estaba cerca de la puerta del baño, pero por lo demás todo es de acuerdo a como se ve.
Stayed 1 night in Jan 2024

8/10 Good

Chiara

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Value for money ok. It seems as if the accommodation is still being renovated and old rooms are offered which are very outdated. Nevertheless, the host charges a fair price and still endeavours to provide a good room. At first we were not satisfied with the accommodation, but the receptionist (or owner?) then provided us with a better room and even washed all our laundry free of charge as compensation. The location is great! Just a few metres from the centre of Casco Viejo and the underground , bus station. Great to experience life outside the tourist centre. Thanks again for the hospitality!
Stayed 4 nights in Dec 2023

6/10 Okay

NATSUKO

Disliked: Amenities, property conditions & facilities
おすすめできない
Stayed 4 nights in Dec 2023

2/10 Terrible

Ulli

Disliked: Staff & service, amenities, property conditions & facilities
Ich war dort nur eine Nacht. Mein Zimmer hatte kein Fenster und roch sehr muffig. Das ganze Hotel ist ohne Tageslicht. Kein Trinkwasser, das zur Verfügung gestellte Kaffeepulver war verschimmelt. Die Leute haben keine Lust zu arbeiten und wollten mir mehr Geld abknöpfen als in der App angezeigt
Stayed 1 night in Nov 2023
Response from David on 2023/11/29
Hello, we have 39 rooms, some have windows, some do not. If you were unhappy with a room without a window, you should've let us know so we could have changed your room.Humidity is always a problem in Panama, we try our best to keep rooms free of it. If your room smelled humid, again, you should've let us know and we would have changed your room and dealt with the humidity. I'm sorry but the hotel does have natural light, we have a transparent roof right in the middle of the building. We do have drinking water and the coffee that was given to you was bought fresh from the main supermarket that same day. Walkins have a different rate than the apps. If you were not happy with the Walkin Rate, then you should have paid via the app which is acceptable to us either way.Speaking to our staff, they pointed out that you were very rude to them from the begining.

10/10 Excellent

Lili

Liked: Cleanliness, staff & service, property conditions & facilities
Buen servicio buen personal amables y el sitio es muy limpio
Stayed 1 night in Oct 2023
Response from Cigarra on 2023/10/20
Gracias por su estancia en el hotel te invitamos a que vueltas pronto.

10/10 Excellent

Romain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mieux que sur les photos
L'hôtel est bien mieux que sur les photos et devrait avoir une meilleure note. Accueil chaleureux, l'équipe est aux petits soins et très réactive Très bonne localisation également
Stayed 2 nights in May 2023
Response from Mieux on 2023/6/7
Gracias por su estancia en el hotel te invitamos a que vueltas pronto.

10/10 Excellent

Romain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mieux que sur les photos!
Super séjour, bien mieux que sur les photos qui ne sont pas a jour Personnel très gentil et attentionné
Stayed 1 night in May 2023
Response from Mieux on 2023/6/7
Muchas gracias, si estamos en cambio de mejorar nuestras fotos. Esperamos verlo nuevamente en el hotel Gracias

8/10 Good

Pierrot

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jan 2023