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The Arista Hotel

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Luxury
4.5 star property
8.8

Excellent

Urban oasis with rainwater showers

Soothing waters cascade from the rejuvenating rainwater shower after exploring Palembang's business district. The Arista Wellness Center offers indulgent massages to complement your pool swim. Three restaurants serve delightful local delicacies, including authentic Indonesian breakfast.

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
The current price is NT$2,034
NT$2,461 total
includes taxes & fees
May 22 - May 23
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Miscellaneous
Novotel Palembang Hotel & Residence
Palembang
  • Pool
  • Spa
  • Kids pool
  • Parking included
8.2 out of 10, Very Good, 59 reviews
The price is NT$1,862
NT$2,253 total
includes taxes & fees
May 21 - May 22
Novotel Palembang Hotel & Residence
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Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

At check-in, guests must provide a negative Antigen COVID-19 test result

Negative COVID-19 test result requirement applies to all guests aged 6 and up, and test must have been administered no more than 48 hours prior to check-in

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher

We should mention

No pets and no service animals are allowed at this property

Frequently asked questions

Does The Arista Hotel have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at The Arista Hotel?

As of 2026/5/20, prices found for a 1-night stay for 2 adults at The Arista Hotel on 2026/5/22 start from NT$2,034, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Arista Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at The Arista Hotel?

Check-in start time: 2 PM; Check-in end time: midnight.

What time is check-out at The Arista Hotel?

Check-out is at noon.

Does The Arista Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is The Arista Hotel located?

Situated in the business district, this luxury hotel is within a 10-minute walk of Jakabaring Stadium and Palembang Square Mall. Palembang Indah Mall and Great Mosque of Palembang are also within 2 mi (3 km). Bumi Sriwijaya LRT Station is only a 4-minute walk and Dishub LRT Station is 5 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.8

Excellent

8.6

Cleanliness

8.4

Location

8.6

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 26 out of 53 reviews
Rating 8 - Good. 22 out of 53 reviews
Rating 6 - Okay. 3 out of 53 reviews
Rating 4 - Poor. 0 out of 53 reviews
Rating 2 - Terrible. 2 out of 53 reviews

Reviews

Verified

10/10 Excellent

Marcellis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Heard this was the nicest hotel in Indonesia and it certainly didn't disappoint. The people there are so nice and professional.
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

LOOK NO FURTHER! ARISTA IS THE BEST IN PALEMBANG!

Arista Hotel in Palembang exceeded my expectations in every aspect. The lobby welcomes you with grandeur, the room offers ample space and a convenient work table. The cozy bed ensures a comfortable stay, complemented by a rejuvenating rainwater shower in the impressive bathroom. Fast and efficient check-in/check-out processes streamline the experience. One standout feature is the delightful breakfast spread, featuring a variety of local delicacies. The proximity to ICON mall adds to its appeal, but caution is advised when crossing due to the lack of traffic lights. Overall, Arista Hotel has my highest recommendation as the best choice in Palembang.
Stayed 2 nights in Jan 2024
Verified

10/10 Excellent

Andery

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice and very clean hotel

Very pleasant, very clean, I will definitely comeback in the future.
Stayed 2 nights in Apr 2024
Verified

10/10 Excellent

Jolando Wee Khong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice property adjacent to the biggest mall in palembang. got upgraded to a club room which is nicely furnished
Stayed 1 night in Nov 2022
Verified

2/10 Terrible

Verified traveler

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service

Laundry never returned!

I paid for the express service to wash my clothes, it indicates to get them back in 3 hours. I checked out two days later and did not manage to get them back. The hotel staff: `Eka from the Front Office Department`` reached out afterward, send me a picture of the package, and was going to charge me to send them back to my home address. It has been a month now, the clothes still did not arrive and the WhatsApp number got silent. VERY POOR CUSTOMER SERVICE!!
Stayed 5 nights in Sep 2022
Verified

10/10 Excellent

Marcelinne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The best in palembang

Love it. Location,,staff, breakfast. Evert Yyhinv Love it. Location, staff, breakfast. All perfect
Stayed 1 night in Jul 2019
Verified

10/10 Excellent

GOPAL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel at great location. Opposite mall have all shopping and restaurants.
Stayed 1 night in Apr 2018
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay

Love the size of the tub! Thanks for the upgrade. The service from breakfast F&B staff were better than Front Office, especially their English proficiency. Housekeeping was polite and provided good service. Breakfast spread was good, but could improve on taste and heating mechanism. The same processed juice was prepared for breakfast, yet the water to cordial juice ratio was not the same, as we noticed that the juice on the second day was more sour. Hotel management should think of safety for staff who Work at Height. Ladder was used from 1st floor to 2nd floor when changing lobby curtain. 2 staff hold the ladder at each floor while the 3rd staff climb to the ceiling, no safety boots nor safety harness was used. Hotel is beside a new mall, just be courageous enough to cross the busy road. Easy to catch Grab to go anywhere.
Verified

8/10 Good

Jeslyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Hotel in the busy street

Great service from Hotel staffs, Friendly and helpful. The room is clean. Good spread of breakfast choices with many local delights! The hotel provide free wifi for only 3 devices but the staff is kind enough to increase the no of devices for me.
Stayed 1 night in Mar 2018
Verified

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A relaxing and good experience. Hotel room was clean and services rendered by the staff were excellent. Would go back there again on my next visit.
Stayed 2 nights in Mar 2018
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Voyage professionnel à Palembang. Le quartier est en chantier (construction du métro).
Stayed 2 nights in Nov 2017
Verified

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent service! They were very professional

I give two thumbs up for the Concierge staffs! Very friendly and attentive. About the rooms.. Some have been renovated but some are still old rooms. There are renovation construction in progress so be mindful of the noises.. They said the construction will stop at 5pm, but it was not.. I can still hear the noises up to 6 or 7pm. Quite disturbing. There was something wrong with the shower water too.. I couldn't set it up to warm. It was either too hot or cold. They need to fix that water heater.
Stayed 2 nights in Oct 2017
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, great breakfast, but why have those exterior lights that shine in the guest rooms?
Stayed 4 nights in Aug 2017
Verified

8/10 Good

Younglae

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
도보 5분거리 쇼핑센터가 있는 점이 장점이며, 숙박 또한 무난하며 대체적으로 편안한 편입니다. 1층에 있는 중국 레스토랑 및 이탈리안 레스토랑 또한 무난합니다. 2박 정도 숙박하시기에 편안한 편입니다.
Stayed 2 nights in Jul 2017
Verified

8/10 Good

Artur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

City center hotel

Good hotel located center of Palembang next of shopping malls. In lobby bar and hotel restaurant they serve beer and wine.
Verified

8/10 Good

yustina

Liked: Staff & service
Disliked: Property conditions & facilities

High level of service from the staffs

Location is great, near Palembang Icon Mall. Superb level of service from the staffs. They were so friendly and attentive. Well done! The room is quite spacious although it looks old. It should be renovated soon..
Verified

8/10 Good

Bruno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice and Clean

The hotel was okay considering the area it was located in. Not much around the hotel to see, but then again, not much in the city to write about. The room was nice and clean though and breakfast was good.
Verified

8/10 Good

Jou Wen

Liked: Cleanliness, staff & service, room comfort

The Arista hotel review

Wifi wasn't stable.
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

おすすめです。

立地環境が良く便利でした。
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Konf reservasi kurang ok, namun ketika masuk puas.

Awalnya susah konfirmasi ke bag reservasi karena menurut pihak hotel email dari Hotels.com belum masuk. namun setelah email dan telp beberapa kali untuk konfirmasi ke pihak EAM The Arista, maka semuanya clear. Dan ketika sampai hotel ternyata dapat kamar duluxe yang luas dan melegakan. apalagi ketika breakfast. Menunya sangat banyak baik menu eropa maupun tradisional, makanan maupun minuman. terkesan dengan ragam juice yang sangat banyak dan asli dan fresh dari buah segar bukan pabrikan.Syukur deh puas.
Verified

10/10 Excellent

shahril

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A good place to rest and relax

Wonderful stay,book another room for my parents as they loves the calm and relax atmosphere the moment they step in the hotel.Friendly staff,service with a smile,good breakfast.Definitely will stay again.
Verified

8/10 Good

King Sum

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good hotel in Palembang

Nice hotel in a old city
Verified

10/10 Excellent

Tek Sheng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable Hotel

Enjoyable stay, very friendly and helpful staff, very comfortable room and near to Palembang Icon shopping mall also Palembang Square. Very nice breakfast especially the chicken porridge.
Verified

6/10 Okay

kamal

Disliked: Cleanliness, property conditions & facilities, room comfort

Tdk recomendate untuk yg lain

Tidak memuaskan alias jelek semua
Verified

10/10 Excellent

gillho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
편안한 숙면을 취할 수 있었던 객실... 특히 부대시설 Bar의 분위기가 좋았어요... 잔잔한 음악이 흐르고 맛있는 스낵들 특히 친절한 웨이트레스... ^^