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"This property has declined in terms of maintenance and upkeep. Upon checking in, we were informed the water would be shut off from 11PM to 7AM that evening. Two nights later, one of the escalators stopped working as we were about to step off. This could’ve been disastrous, luckily everyone on the escalator at the time was able to maintain balance to keep from falling and injuring themselves. And finally the elevators servicing the Ewa Towers— always a wait. Midway through our stay, one of the elevators was out of service, the lines were so long. Thankfully staff ushered some guests to the service elevators. But still, the wait and frustration was inexcusable considering the amount families were doling out per night. On the flip side, staff were courteous, welcoming, helpful and always smiling. Top notch. I do have to add a note, one laundry facility servicing both towers (5 washers, 5 dryers) is beyond insufficient. It’s downright wrong. "

"Bathrooms need updating, moldy and no fan "

"Very nice property close walking distance to Disneyland. I asked for 2 joined rooms but they were not able to accommodate. "

"Everything was as expected!! Had much fun time with family"

"Good location in Nob Hill. Our room was on the 20th floor and the views were breath taking. Loved that they had a bell man to help with luggage. He was waiting for us with the door open and did a room tour! Not expecting that at a Holiday Inn. "

"Didn't use the pool, but it looked inviting. Didn't use parking "

"Location is great for Petco Park or Gaslamp district. "

"Yes"

"The management staff was understanding, flexible and professional is helping me solve an issue that was my fault. Amazing customer service! "