"The hotel room didn’t look the same as represented on the app they were photoshopped or AI altered a misrepresentation of the room which I would think would qualify for a refund. The hotel is old and rundown. The room myself and son was issued was dirty, not maintained and things like the heater knob had no housing, the heater was a wall heater was rusty. Both of the lamps were terribly stained. The patio was dirty had bird droppings on it. The patio door was dirty and had accumulated dirt in the runner. The patio curtain was dirty. Needless to say I left about 8:30pm that night , didn’t stay the night. My son was so worried there were cockroaches and or bedbugs possibly in the room he was almost in tears and asked if we could leave and I definitely agreed with him, but trying to to stay calm about the condition of the room as I had never experienced this situation before. I returned my key cards to management and explained why I was leaving. I was offered another room twice during our conversation and declined. I pointed out the problems with the room and was given an excuse about the patio door running saying it was from sand blowing in. No , it was compacted dirt that had been cleaned for who knows how long. I told her when I go pay to stay somewhere I expect the place to be equally clean as my own home or cleaner, and the room definitely didn’t meet those standards. I am working with booking company to try and negotiate a refund with the hotel."
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