From the moment we arrived, it was chaos. The entrance to the hotel was clogged with double-parked cars. No one was managing the entrance so drivers were stopping, honking, and just generally confused as to what to do. On entering the lobby, the check-in line was a 30-minute wait. The room was spacious but shabby--dirty walls, chipped paint, faded, dirty carpet. The HVAC system squeaked every time it came on, so we didn't sleep well for two days. The sheets were scratchy, and the beds uncomfortable. Little did we know, based on the pictures, that the pool is small and becomes crowded with only a few people in it. People were smoking all over the property, presenting a significant danger to our severely asthmatic daughter. There was no room service or breakfast at the hotel. Our room was not refreshed once during our stay. All the staff seemed very angry, based on the conversations we overheard as we went to our room. And the coup de grâce was when, upon checking out, a staff member with a large bin of ripe garbage rode the elevator down with us instead of using a staff elevator (should one exist). We would never stay at this hotel again. In fact, I don't think we ever want to visit Blue Mountain again after this experience.