Old Custom House Tours

Check in was not a particularly welcoming experience. We left our luggage as the room wasn’t ready. When we returned later, our room was ready and the receptionist showed us to the luggage room - she opened the door and ushered us in as she walked back to reception. As I walked into the room this angry little man literally chased us out the room and had a go at us for walking in, even though the receptionist had shown us in and held the door open. He was still muttering under his breath as he brought our cases out. Not a nice start at all. To the room, we had a corner room (room 521) with an adjoining door to another room. During our first night, I had to call reception to complain about the person in the neighbouring room (519) as he was on a call on loudspeaker at 1:30am which woke me up. This was dealt with quickly by reception. The next night, said neighbouring guest returns with a ‘lady’ friend. It all kicks off at 11:30pm as the go at it hammer and tongs (albeit for a relatively short time). I complained to reception as I’m not having a second night of interrupted sleep. Very soon after, I hear someone chap at their door to tell them to keep it down - rather concerningly, no checks to ensure the ‘lady’ was a guest or signed in, in the event of an emergency.. The room was a decent size but there is not much sound proofing between rooms and the windows don’t do much to block outside sound - sound from the traffic is so loud it feels like there is a window open.

The location and the breakfast were good, but the way that the hotel is divided in two buildings is very inconvenient. If you are on the side where the lobby is you are good, but on the other side there is no ramp to access the building. That was very inconvenient when we had to drag our four big suitcases up a long set of stairs. Then, you have to open two doors with your key to access such building, very crappy system. And the bell person was not very helpful at all.

the credit card machine was not working properly at checkin- instead of trying to resolve it the host was acting like it was my cards that were not working.