Reception

Reviews of Toyoko Inn Okayama Station

3 out of 5
Toyoko Inn Okayama Station
22-10, Eki-moto-machi Kita-ku, Okayama, Okayama

Reviews

8.4

Very Good

Rating 10 - Excellent. 167 out of 422 reviews" "
Rating 8 - Good. 188 out of 422 reviews" "
Rating 6 - Okay. 48 out of 422 reviews" "
Rating 4 - Poor. 13 out of 422 reviews" "
Rating 2 - Terrible. 6 out of 422 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Masako, Philadelphia

Liked: Cleanliness, amenities
I loved my stay at this hotel. Yes, the hotel is old and outdated for sure, but it is kept clean. My room was small, but the bed was bigger than expected. The free, hot breakfast was very nice. Many dishes (not only eggs and sausages but also cooked vegetables, meat, miso soup, etc.). But due to the breakfast area being small, the line was long. It was really close to Okayama Station. There are two convenience stores nearby (Lawson and Seven-Eleven). Lots of restaurants around. Some front desk people should be more friendly. I don't know if I want to return with my family, but the hotel catered to my basic needs (traveling alone).
Stayed 3 nights in Mar 2024
Response from 東横INN岡山駅西口広場 くちこみ担当 on 2024/4/3
Thank you very much for staying with us.Due to the recent renovation, the rooms are clean and tidy.I am very happy to receive compliments on breakfast.Breakfast is also available in your room, so please take advantage of it next time you stay.The proximity to the station and the substantial number of restaurants in the surrounding area are one of the strengths of the hotel.We look forward to your next stay.

6/10 Okay

Loh

Stayed 1 night in Feb 2024

8/10 Good

See

Traveled with family
Liked: Staff & service, property conditions & facilities
Very convenient
Stayed 1 night in Oct 2023
Response from 東横INN岡山駅西口広場 くちこみ担当 on 2023/11/6
Thank you very much for using our hotel hotel.Also, thank you again for giving us your thoughts at that time.Every employee will continue to devote so that we can offer you more hospitality when you next visit us.

10/10 Excellent

John

Stayed 4 nights in May 2023

10/10 Excellent

Kenji

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like: 3 minute walk to JR train station!

10/10 Excellent

ROCIO

Stayed 3 nights in Sep 2022

2/10 Terrible

satoshi

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at check-in was unfriendly and made me uncomfortable. Everything in this hotel was less than normal.
Stayed 1 night in Jul 2022
Response from 東横イン岡山駅西口広場 スタッフ on 2022/7/21
この度は、東横イン岡山駅西口広場をご宿泊先に選んで頂きまして誠にありがとうございます。 数あるホテルよりお選び頂いたにもかかわらず、ご不快な思いをさせてしまい大変申し訳ございませんでした。この度の貴重なご意見をしっかりと受け止め、スタッフ一同尽力して参ります。

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Near JR station, bus stop and convenience store. The breakfast although simple, good enough. The room is clean and comfortable.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was best. Their English communication was poor. I had to use Google Translator in most cases.
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice facilities breakfast and location , very friendly and accommodating staff , polite and professional
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable room, convenient location
Very near to the JR station. Clean and comfortable room
Stayed 2 nights in Apr 2019

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to train station.
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Free use of communual computer + printer at lobby
They specify their room cleaning hours at check-in; 10am - 4pm; and they expect guests to vacate the room for this service. I received a reminder phone call from front desk at 10.15am after my first night.
Stayed 3 nights in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little hotel close to okayama station. Has all basic amenities and free breakfast in the mornings. Staff speak a little English.
Stayed 4 nights in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent business class hotel with free smallish Japanese breakfast. Very small room for two twin beds and the beds were very hard, but overall pretty good. Staff was very friendly.
Stayed 2 nights in Nov 2018

10/10 Excellent

Delfin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonable size for the room and bathroom and convenient.
Stayed 3 nights in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

4/10 Poor

Jim, Canada

Disliked: Cleanliness, staff & service
While the room was likely ready when I arrived, they made me wait until 4pm to check in. If you pay them to be a "member" you can check in at 3. They expect you to stay out of your room between 10 and 4 for their housekeeping - a time when they leave all the room doors open as they go about doing the same activity to each room before doing the next activity. They get really put out when you need to access your room at this time and make you wait in the lobby until they contact the housekeeping people. I had a pair of white bottomed slippers from a previous hotel that I used in the room instead of the brown ones that they provide and say that they reuse. After a week the bottoms of the white slippers were brown. Likewise the filter in my CPAP breathing machine was grey. Both suggested that while they cleaned the visible locations in the room, the carpets were not clean.
Stayed 6 nights in Aug 2018

6/10 Okay

Imelda, Sydney, Australia

Liked: Cleanliness, staff & service
It’s a no frills no thrills standardised chain hotel. A very mediocre breakfast, tired interior and the reception staff were very good but perhaps overworked.
Stayed 1 night in May 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Efficient and clean room. Great breakfast buffet. Close to train station.
Stayed 1 night in Apr 2018

8/10 Good

LI, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location
Double room is bigger than expected with table and two chairs.
Stayed 1 night in Jan 2018

8/10 Good

LAMLAM, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location
Room is bigger than expected. Location is very convenient particularly for taking the airport bus.
Stayed 1 night in Jan 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for a one night stay
Great stay, I only needed to stay the night as I took a day trip to a nearby town and was leaving the morning after, so proximity to the train station was key. So for that purpose, this hotel provides exactly what is needed. Comfortable and staff was attentive and got things done very efficiently. It's also not far from a lively area if you cross over the station.
Stayed 1 night in Nov 2017

8/10 Good

YUICHI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
朝食が良かった スリッパが清潔
Stayed 1 night in May 2024
Response from 東横INN岡山駅西口広場 くちこみ担当 on 2024/5/14
この度は、数あるホテルの中より当ホテルにご宿泊いただきありがとうございます。今後も更なるおもてなしをご提供できますよう従業員一同、精進して参ります。

6/10 Okay

Yuki

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Tuyosi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from 東横INN岡山駅西口広場 くちこみ担当 on 2024/4/17
この度はご宿泊いただきましてありがとうございました。ご快適にご利用頂けました様で嬉しく思います。今後もサービス向上に努め邁進してまいります。またのご利用をお待ちしております。

10/10 Excellent

Sumako

Liked: Cleanliness, staff & service, property conditions & facilities
部屋も綺麗で スタッフの対応も良かった。 又泊まりたい!
Stayed 1 night in Mar 2024
Response from 東横INN岡山駅西口広場 くちこみ担当 on 2024/4/2
この度は、数あるホテルの中より当ホテルにご宿泊ありがとうございます。清掃や従業員に対してお褒めの言葉、大変嬉しく思います。今後もよりよいホテルを目指して精進して参ります。次回のご宿泊、一同心よりお待ちしております。

8/10 Good

TAKANORI

Liked: Staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Hirotaka

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
フロント対応も親切で気持ちよく滞在させて頂きました。 夜中に出入りしても常にフロントに従業員の方がおられたので、セキュリティも問題ないと感じました。 また利用させて頂きたいと思います。ありがとうございました。
Stayed 1 night in Mar 2024
Response from 東横INN岡山駅西口広場 くちこみ担当 on 2024/3/22
この度はご宿泊頂き誠にありがとうございます。また、多くのホテルの中からお選び頂き、心より感謝いたします。これからもお客様のご評価を励みに、より一層ご満足いただるようにサービスの向上に努めて参る所存です。是非またのお越しをスタッフ一同心よりお待ち申し上げます。

8/10 Good

NATSUHO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Shotaro

Liked: Cleanliness
Stayed 1 night in Mar 2024

8/10 Good

sayuri

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ゆっくりと休めました
Stayed 4 nights in Feb 2024
Response from 東横INN岡山駅西口広場 くちこみ担当 on 2024/3/6
この度はご宿泊頂きありがとうございました。またご投稿もいただきまして重ねてお礼申し上げます。今後もお客様が快適にお過ごし頂けますよう精進して参ります。またのご利用を心よりお待ちしております。

8/10 Good

yuichi

Stayed 1 night in Feb 2024

6/10 Okay

Hiroyuki

歯ブラシを購入しないといけない
Stayed 1 night in Feb 2024

6/10 Okay

kazuto

Liked: Staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Hiroko

Liked: Staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Kazutaka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

kouji

Stayed 1 night in Dec 2023

10/10 Excellent

MIYAKO

Stayed 1 night in Dec 2023

8/10 Good

WUNKIU

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Yasuhiro

Liked: Cleanliness, staff & service, property conditions & facilities
駅近で行動しやすかった。
Stayed 1 night in Dec 2023
Response from 東横INN岡山駅西口広場 くちこみ担当 on 2023/12/18
先日はご宿泊頂き誠にありがとうございました。次回ご来館いただけた際には更なるおもてなしをご提供できますよう精進して参ります。またのご宿泊をスタッフ一同お待ちしております。

8/10 Good

JUNKO

Business traveler
Liked: Amenities
とても快適にすごせた。 システムも利用しやすいです。 ありがとうございました。
Stayed 1 night in Dec 2023
Response from 東横INN岡山駅西口広場 くちこみ担当 on 2023/12/18
この度は当ホテルにご宿泊頂き誠にありがとうございます。また、多くのホテルの中から当ホテルをお選び頂き重ねて御礼申し上げます。これからもお客様のご評価を励みに、よりご満足いただけるよう努力して参ります。是非またのお越しをスタッフ一同心よりお待ち申し上げます。

10/10 Excellent

LIWEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
位於岡山駅西口,離機場巴士站很近,過馬路就到。
Stayed 3 nights in Dec 2023
Response from 東横INN岡山駅西口広場 くちこみ担当 on 2023/12/12
谢谢你前几天和我们在一起。我们将继续努力成为许多人的首选酒店。我们期待再次见到您。

10/10 Excellent

LIWEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
在岡山駅西口及往空港巴士站都近,非常方便。
Stayed 1 night in Dec 2023
Response from 東横INN岡山駅西口広場 くちこみ担当 on 2023/12/12
谢谢你前几天和我们在一起。我们将继续努力成为许多人的首选酒店。我们期待再次见到您。

2/10 Terrible

koki

Stayed 1 night in Dec 2023

10/10 Excellent

YASUO

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
駅、バス停に近くてすごく便利。朝食も日替わりでおいしかったです。
Stayed 3 nights in Nov 2023
Response from 東横INN岡山駅西口広場 くちこみ担当 on 2023/12/8
この度は東横INN岡山駅西口広場をご利用頂きありがとうございました。立地の良さでは、お客様が快適にご利用頂けましたようで何よりでございます。朝食はご満足頂けるよう、味など向上に努めているところですのでそのようにご意見賜り大変嬉しく思います。今後もご利用の機会がございましたら、ぜひ召し上がっていただけたら幸いです。お忙しい中ご投稿ありがとうございました。またのご利用お待ちしております。

6/10 Okay

Keita

Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

6/10 Okay

hideo

Stayed 1 night in Nov 2023

8/10 Good

Jenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023