Hotel Santa Helena Plaza

Property class: 2.5

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Located close to Benito Juarez Market and Zócalo, Hotel Santa Helena Plaza provides a terrace. Guests can connect to free in-room WiFi.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Housekeeping
  • 24/7 front desk

Room options

View all photos for Superior Room

A hotel room with two beds, a ceiling fan, and a nightstand with a lamp.

Superior Room

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Studio Suite

A hotel room with two beds, a ceiling fan, and a nightstand with a lamp.

Superior Studio Suite

  • 1 bedroom
  • Sleeps 4
  • 2 King Beds

View all photos for Deluxe Double Room

A poolside area with outdoor seating, a pool, and a building with balconies.

Deluxe Double Room

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
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About the neighborhood

Located in Oaxaca, Hotel Santa Helena Plaza is in the city center. Zócalo and Oaxaca Cathedral are notable landmarks, and the area's natural beauty can be seen at Tule Tree. Benito Juarez Market and Oaxaca Textile Museum are two other places to visit that come recommended. Visit our Oaxaca travel guide
Map
Galeana 304, Col. Centro, Oaxaca, OAX, 68000

What's nearby

  • A market with various colorful textiles and garments displayed on racks and mannequins.
    Benito Juarez Market
    7 min walk - 0.6 km
  • A cobblestone street with colorful buildings, a tree, and a brick archway.
    Zócalo
    7 min walk - 0.6 km
  • A historic cathedral with a large bell tower, surrounded by a garden of agave plants.
    Oaxaca Cathedral
    8 min walk - 0.7 km
  • A historic stone building with a bell tower and palm trees.
    Church of Santo Domingo de Guzmán
    15 min walk - 1.3 km
  • Mercado 20 de Noviembre
    7 min walk - 0.6 km

Getting around

  • Oaxaca Intl. Airport
    20 min drive

Restaurants

  • Tlayudas El Negro
    5 min walk
  • Neveria Alameda
    5 min walk
  • Cafetería Alex
    3 min walk
  • Trigo Verde Restaurante
    5 min walk
  • Magnolia Rooftop-Mezcal-Café
    3 min walk

About this property

Hotel Santa Helena Plaza

  • Hotel near Benito Juarez Market
  • Located close to Zócalo and Oaxaca Cathedral, Hotel Santa Helena Plaza provides a terrace. Guests can connect to free in-room WiFi.
  • Other perks at this hotel include:
    • An outdoor pool
    • Free self parking
    • A TV in the lobby, a water dispenser, and a front-desk safe
    • Tour/ticket assistance, luggage storage, and a 24-hour front desk
  • Room features
  • All guestrooms at Hotel Santa Helena Plaza boast thoughtful touches such as laptop-friendly workspaces, as well as amenities like free WiFi and free bottled water.
  • More conveniences in all rooms include:
    • Bathrooms with rainfall showers and free toiletries
    • 24-inch flat-screen TVs with cable channels
    • Wardrobes/closets, balconies, and daily housekeeping

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Frequently asked questions

Does Hotel Santa Helena Plaza have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM–9:00 PM.

Is Hotel Santa Helena Plaza pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Santa Helena Plaza?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Hotel Santa Helena Plaza?

Check-out is at noon.

Where is Hotel Santa Helena Plaza located?

Located in Oaxaca Centro, this hotel is within a 10-minute walk of Benito Juarez Market, Zócalo, and Oaxaca Cathedral. Oaxaca Textile Museum and Church of Santo Domingo de Guzmán are also within 1 mi (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Santa Helena Plaza Reviews

8.4

Very Good

9.0

Cleanliness

7.4

Location

8.6

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 48 out of 110 reviews
Rating 8 - Good. 41 out of 110 reviews
Rating 6 - Okay. 15 out of 110 reviews
Rating 4 - Poor. 3 out of 110 reviews
Rating 2 - Terrible. 3 out of 110 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Excellent location, service and cleanness Very friendly and helpful staff
Stayed 5 nights in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the location, just a short walk to the Mercado and Zocalo.
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Rooms were super clean, the hotel is on a busy street however it’s very safe and quiet. I love the fact that is located near downtown and is very walkable to whatever part of the town you want to go.
Stayed 2 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, pool and pet friendly
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
stay we’re really friendly & helpful.
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful staff, very clean rooms, hot showers and lovely courtyard pool. Thank you
Stayed 3 nights in Feb 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is well located, clean and the staff is friendly. Rooms are good size and clean. The biggest challenge for us was the beds... The mattresses were very uncomfortable - hard like rocks!! Pool water was cold, but that did'nt stopped the kids!
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Todo excelente
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Santa Helena

Good location. Quiet. Good service
Stayed 3 nights in Apr 2023
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
It's a hotel very close to downtown, you can walk and is a safe area. The only think it has no restaurant as announce it on line.
Stayed 7 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal respetuoso amicable y muy servisial
Stayed 5 nights in May 2026
Verified review

6/10 Okay

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Las habitaciones todo muy bien. La recepción mal nos hicieron esperar tres horas para dar habitación, al querer sacar el carro, había una camioneta estorbando y no la movieron nunca.
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Un lugar agradable para hospedarse. Durante nuestra estancia estuvimos cerca del centro, mercados y lugares donde comer. Hay transporte cercano y opciones para recorrer Oaxaca. En general nos fue bien y cumple con lo que ofrece.
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Ein in die Jahre gekommenes Hotel. Aber für ein paar Tage okay, da nicht sehr weit zum Zocalo.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Hotel muy limpio, personal muy amable!!
Stayed 2 nights in Jan 2026
Verified review

2/10 Terrible

Disliked: Amenities, property conditions & facilities
El personal
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Todo bien , ubicación c limpieza y amabilidad
Stayed 3 nights in Jan 2026
Verified review

2/10 Terrible

No me respertaron mi reservacion:c
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Bien trato
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
En general estuvo muy bien la estancia, la habitación bastante amplia y el baño muy bien y limpio. solo que el hotel no tenía restaurante o por lo menos café en la mañana. Pero bien el servicio. Recomendable.
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena opción para estar cerca del zócalo
Stayed 4 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Nos gustó mucho el hotel, las habitaciones amplias, muy limpias y todo el personal muy amables. Recomendamos que pongan un restaurante aunque sea con un menú pequeño. El único pero es que las camas no están muy cómodas, espero las logren cambiar.
Stayed 4 nights in May 2025
Verified review

10/10 Excellent

Liked: Amenities
La ubicación
Stayed 3 nights in Apr 2025
Verified review

8/10 Good

Liked: Staff & service, property conditions & facilities
Servicio de cocina estatia genial
Stayed 1 night in Apr 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lugar tranquilo, personal amable, alberca y jardín agradables, no cuentan con Restaurante pero permiten entrada de alimentos, alrededores no muy agradables pero nos recomendaron por dónde no caminar.
Stayed 3 nights in Apr 2025