"A lady with obvious mental health issues kept playing the fire alarm after 10:30 PM on a Friday night firetrucks and police were called multiple times, not just by staff, but by visitors in the hotel, including myself, and they finally showed up and several times she kept continually pulling the fire alarm, and then I had sent a message to Expedia because I was towed by the manager Victoria that we would be compensated for Friday night and I’ve yet to hear back from anybody and this was on May 15 and it’s now May 21"