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"The location is fantastically convenient - steps from Grand Central Station. The staff were very helpful in enabling me to check in right away. The room was well appointed. It was a bit dark as it faced another building but was very comfortable. "

"As a party of seven, six of us have never been to New York. This hotel was amazing. Close to Times Square the Broadway Shows, shopping, and a 10 minute walk to Carnegie Hall. The staff from the beginning to the end of our stay were friendly and inviting. The Bar on site had good drinks and very delicious menu items.The rooms are clean and serviced daily, and the beds were very comfortable. The hotel even accommodated us to have connecting rooms that way, the little cousins could interact, and that is thanks to Rosa. The lobby is also very inviting and spacious with multiple places to sit and lounge. Thank you Hyatt for making our first trip so comfortable and enjoyable! "

"Professional and helpful staff, clean well maintained property all at a convenient location, time well spent. Particulary enjoyed the free walking tours"

"Stains on the blanket don’t forget your wash cloths at home because they do not have any. They charge $37 for a bowl of cereal and yogurt what any other hotel would give you that complementary. "

"Shower curtain needs to be thicker and longer. water all over the floor every time we showered. No hand soap in bathroom. "

"Perfect location. Close to Times Square and Broadway shows. I will stay there again."

"No fridge, coffee maker."

"You pay what you deserve "

"The room was very nice and the staff was overall lovely. The heat in the room did not work properly and my room temp was between 58-78 degrees with setting the thermostat at 70. Plus the heat rattled when one keeping me awake. There is a mini fridge but no microwave to reheat food. No coffee or tea service available in the room. Also, the pool is not easily accessible. "