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塞里納斯精品別墅飯店的評分

3.5 out of 5
塞里納斯精品別墅飯店
1/3, Gamunupura, Magastota, Nuwara Eliya

評論

9.2

太棒了

10 分，有夠讚；30 則評論中有 23 則" "
8 分，不錯哦；30 則評論中有 4 則" "
6 分，一般般；30 則評論中有 0 則" "
4 分，不太好；30 則評論中有 2 則" "
2 分，很糟糕；30 則評論中有 1 則" "

9.0/10

整潔度

9.2/10

員工素質

9.2/10

設施服務

8.6/10

住宿環境和硬體

8.2/10

環保程度

評論

4/10 不太好

Kanishka

Washrooms felt dirty and was smelly
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Abraham

情侶出遊
喜歡：設施服務
A magical place. Service was par excellence. Dushyant the manager and Praveen were super helpful. Made our stay very special.
於 2024 年 3 月住了 1 晚

10/10 有夠讚

daljeero

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The property is very well kept and very vkean
於 2024 年 2 月住了 3 晚

10/10 有夠讚

Chelsea

於 2023 年 11 月住了 1 晚

10/10 有夠讚

Dharshini

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Wonderful Stay at Serenus Boutique Villa
My stay at the Serenus Boutique Villa was delightful. The combination of exceptional service and beautiful views made it a memorable experience. I recommend this Villa to anyone looking for a relaxing and pampered getaway. Accommodations I stayed in one of the triple rooms, 2 kind size beds – great for a small family. The room was spacious, clean, and offered breathtaking views of Gregory lake-a private balcony. The king-sized bed, and blackout curtains ensured a restful night's sleep. We heard some music in the night from the town itself but it did not disturbed my sleep. The room has modern furnishings and the amenities included an electric kettle, a flat-screen TV with a wide range of channels. Service The staff at Serenus Boutique Villa were exceptional. They were courteous, attentive, and went out of their way to make our stay memorable. From the warm welcome at check-in to the efficient room service and helpful concierge, the entire team was top-notch. Dining I dined at the Serenus Boutique Villa for breakfast and dinner. You have to order your meals ahead of time - the meals we had were extremely delicious, clean, made with fresh ingredients but mostly you can feel the care they were made with. A big kudos to the chef – thanks for accommodating a vegan menu. Located at the edge of Gregory Lake, the view is one of the best. You do have to drive up a steep hill (not too far though) to get to the Villa.
於 2023 年 8 月住了 2 晚

10/10 有夠讚

Saman

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice place with a beautiful view from the lake
於 2023 年 7 月住了 2 晚

10/10 有夠讚

moise

於 2023 年 6 月住了 1 晚

10/10 有夠讚

Christopher，Bradford

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We really enjoyed our stay here whilst making a short stop in Nuwara Eliya. The accommodation was very comfortable and clean, and the views over the lake were wonderful. A big thank you to the staff who were very friendly and welcoming, and added to our stay being such an enjoyable one.
於 2023 年 4 月住了 1 晚

4/10 不太好

Lisa

情侶出遊
不喜歡：員工素質
Walkable to Gregory Lake which unfortunately was noisy, dirty, full of rubbish, have to pay an entrance fee just to walk around which takes less than an hour. Nothing else to do in the immediate area. Hotel high up in the hill, so no passing taxi/tuk tuks and not ideal for walking after dark, poorly lit area. Hotel took 2.5 hours to serve a dinner after 3 attempts at asking where it was, finally arrived, potato curry was three bits of potato in an inedible watery, incredibly salty sauce. We ordered vegetable rice and noodles as vegetarians - both arrived with chicken in. Manager very apologetic but did nothing to rectify the situation. Would not recommend hotel at all, much better options for the same price or less in the area and there is very little to do near the hotel. Better to stay closer to town.

10/10 有夠讚

Claudia，Filderstadt

喜歡：員工素質、設施服務和住宿環境和硬體
Tolle Zimmer mit grandioser Aussicht
於 2023 年 3 月住了 1 晚

10/10 有夠讚

Daniel

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great choice!
We had a wonderful stay at the Serenus Boutique Villa. The staff was over-the-top in how accommodating and attentive they were. They helped arrange transportation to Horton Plains and also to our next destination. They even packed us a lunch for our outing. The hotel was spotless and well cared for, and the breakfast was great. And the lake view was nice. It is a little way out of town but close enough to walk or get a $2 tuk tuk ride.
於 2023 年 1 月住了 2 晚

10/10 有夠讚

Aditya

於 2022 年 12 月住了 3 晚

10/10 有夠讚

Marie Anne

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Très bon service. Employés professionnel. Petit déjeuner succulent avec vue sur le lac.

10/10 有夠讚

James

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Very enjoyable stay. Lovely view from balcony and staff were superb. We’re we’re greeted by Lacshan who was very accommodating and professional. He made us feel welcome, and organised for porters to take our bags and nothing was too much trouble Our evening meal was the best we’ve had in Sri Lanka. All the food was freshly prepared and superbly cooked food. Hats off to Pasindu in the kitchen. Would definitely recommend this gem of a hotel!
於 2022 年 4 月住了 1 晚

10/10 有夠讚

Andrew

於 2022 年 3 月住了 2 晚

10/10 有夠讚

Ira，Brooklyn

喜歡：整潔度、員工素質和住宿環境和硬體
This boutique hotel was a great find across the lake. It was clean and seemed new. The staff was very helpful and well-trained. They helped me figure out my train schedule. Loved the rustic vibe of my room although it didn’t have the lake view like other rooms. However, there is an access to the garden area facing the lake on the same floor. Breakfast pancake was delicious.
於 2021 年 12 月住了 1 晚

10/10 有夠讚

Yugandhar Pawan

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Excellent location and superb hospitality. Highly recommend.
於 2021 年 12 月住了 2 晚

10/10 有夠讚

Munmun

於 2021 年 12 月住了 2 晚

2/10 很糟糕

Thilina

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
It was a nightmare. They never offered the prices that was in your site and I had to leave the hotel. I will never visit that hotel and will not recommend to anyone
於 2021 年 12 月住了 1 晚
Serenus 於 2021年12月6日回覆
Dear Mr. Thilina, As explained very clearly to you on arrival this is an error by the website you have booked from showing you false information. I hope you understand that USD 77 will not convert to Rs. 5000 as your photo suggests from the place you booked. We have advised you to take it up with that party accordingly. From our side we have contacted Expedia regarding this issue and they advised us to charge the amount stated in the booking. Regards, Serenus

10/10 有夠讚

christine

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Joli endroit
Très très bien joli petit coin juste au dessus d un lac nous avons bien apprécié le calme
於 2020 年 2 月住了 1 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2020 年 2 月住了 1 晚

10/10 有夠讚

Abhishek

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Noce property with good staff
The staff was very helpful and view is amazing.
於 2019 年 12 月住了 2 晚

8/10 不錯哦

Venessa

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Staff was great, service was excellent. Provided a room for our driver as well. We took the standard room which didnt have a view and room was small, comparing to all the other places in Sri Lanka. The toilet was also small. Necessities were not well provided also. We stayed in their TV lounge for a whole movie! Food was good also. View in the hotel was great too. Super cold weather :)
於 2019 年 11 月住了 1 晚

10/10 有夠讚

ABDULMONEM

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
clean hotel & nice view
I have stay in this hotel it's a nice view , clean room. the staff very helpful. also they give as all meals for free. really I like this hotel
於 2019 年 7 月住了 2 晚

8/10 不錯哦

真實旅客

於 2019 年 5 月住了 1 晚

8/10 不錯哦

真實旅客

於 2019 年 2 月住了 1 晚

8/10 不錯哦

真實旅客

於 2019 年 1 月住了 1 晚

10/10 有夠讚

MARIE MADELEI，Nice

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
2 nuits à Nuwara Eliya
Joli petit hôtel situé sur les hauteurs près du lac de Nuwara Eliya. Chambre confortable donnant pour la plupart sur le lac. Le personnel est aux petits soins. Le manager fait tout pour nous renseigner et nous organiser escursions et visites !
於 2018 年 8 月住了 2 晚
Serenus 於 2018年8月23日回覆
Greeetings from Serenus! Thank you for staying with us! We are glad that you enjoyed your stay and would love for you to come visit again. Best Regards, Serenus

10/10 有夠讚

Viktoria，Munich

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice Hotel with Nice view on the lake
Good Location, great breakfast and friendly staff. very small and calm Hotel
於 2017 年 8 月住了 2 晚
Serenus 於 2018年8月23日回覆
Dear Viktoria, Greetings from Serenus! Thank you for staying with us and for your positive feedback. We are glad that you enjoyed your stay and would love to see you again. Regards, Serenus