Search Inns in Northwest Rochester

"Upon arrival around 7:30 pm, we were greeted with a line that wasn't moving. Understanding that there were several major events going on, we were like ok. When we did finally make it to a staff member she was very nice despite the chaos. But once we arrived at our room, OHHHHHH BOYYYYY!!!!!! We had a quick reality check. We felt like we were "CATFISHED". The room smelled like it was old and musty. The stands were stained up and not wiped down. There was no iron or blow dryer. We had, a double queen room with only one towel, two washcloths and a shower towel. They only had two (2) tiny bars of soap, that was only enough for you to wash your hands. There were four pillows on one bed and three on another. The room was dusty. Could not sit all the way on the toilet because you would hit your back on the wash area. There was very, and I mean very little space to put clothes. We just kept ours in the suitcase. When we went down to complain about the towels and everything else, the guy was nice, but he said that he apologize, but the didnt have no towels, so he gave us two (2) hand towels and a couple washcloths. One of the hand towels was stained from look like make up. Nevertheless! We did not use that towel. Overall! Outside of the friendly staff. The hotel was not worth the money paid. Very disappointed. Especially after a wonder Concert."

"Parking was free and there was plenty. Staff were very nice and accommodating. The staff member who checked me in was excellent and he was super kind and helpful! My only complaint is that I requested to have my linens changed, but they did not change the linens. They did offer to move my room, but I just requested for fresh linens and changed them myself. Hotel was very clean. Breakfast was limited, but it was free and tasty. All in all I would stay here again."

"Parking was easy. Staff was very kind. Didn’t have breakfast there but will try another time. "

"Room was clean but old. This property could use a remodel. We booked several rooms for family. Several of the doors did not close well. The bathrooms are tiny and have old bathtubs and small vanity. The staff was very friendly and kind. Walls & doors are thin so you could hear everything going on in hallway and rooms next to you. "

"But the room and property was clean. Thank you."

"It’s a nice clean place, feels like a small apartment home"

"Terrible customer service. Asked for a hairdryer for three days straight and it was never delivered to our room. Requested a room that looked into the atrium from a higher floor was given first floor that faced highway. Right beside outside door that didn’t stay locked and banged all night. Room was clean, but floor was filthy. Found garbage on the floor."

"No one at front desk. A sign was up stating the county ordered the hotel closed. Several people were standing around trying to get help or a refund. This hotel was literally shut down. "

"The airport shuttle was easy to use even if you arrive super late. Call upon arrival. Location to RIT is not bad, short uber. Our room felt musty and smelled full of cleaning chemicals. We ended up airing out the room and running the fans. I would not recommend if you an afford a few extra $. "