Find Family Hotels in Northwest El Paso, TX

"Breakfast buffet was not the best. Pool was freezing "

"The front desk man was very kind and helpful, our room, although outdated and rundown, was as very clean. There was plenty of parking despite them being sold out. I suppose my rating Is reflecting more on the experience my mom and I had that really the hotel didn’t have control over. A person came to our door close to midnight and started banging on the door, it was very scary. The issue was resolved but by that time I was so nervous I couldn’t sleep at all. I would say there should be a more direct line to front desk, to get some help. I had to dial a number, go through all the prompts to get to speak with someone. If needed, it’s a good value for your money. Just don’t get a room that has access from the outside. "

"Great staff, room could you use a little TLC but still decent "

"This property is an older hotel. It was clean, but the rooms need some updating.There are no ports to charge your phone, so bring a block with you in order to charge devices. There is a desk in the room to work which was nice. The carpet in our room needed to be cleaned, but overall the room, bedding, towels, bathroom was clean. The main complaint that we had was that we paid for breakfast on the Expedia site. The first morning we did get our breakfast. We had bacon, eggs, fruit and toast and it tasted good. This hotel operates differently than most Holiday Inns in that your breakfast is cooked to order. The second morning, however, (Saturday) the cook did not show up and apparently they only have one, so breakfast was not available. This did not make us happy at all. On Sunday, we were going to eat breakfast before we left El Paso, but at 7:00 am, when it was supposed to be open, there was no one to cook breakfast. Again, not a happy customer. They really need to re-evaluate how they handle their "cook to order" breakfast and operate like most other hotels that offer breakfast. The breakfast is not free. You pay for it and we paid for it thru Expedia's site and the hotel did not deliver. Other than that, the hotel is adequate and I would recommend, but just eat breakfast elsewhere."

"yes"

"No WIFI, repairs going on."

"Very nice hotel. Has everything you would need. Nice bar and lounge area. Rooms are very nice and the staff was pleasant. "

"We were given a room with dirty sheets, trash in the trash cans and no working phone. We had to walk back down without belongings. We informed the person that checks us in and his response was as if he didn’t care, no apology at all! We informed him that we had pictures and he didn’t want to see them. We were given another room and it also felt dirty so we asked to cancel the booking. Now we need to wait to see when we get our money back. What a disappointment! "

"Nice and great location"