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"Staff friendliness"

"The reception staff were amazing and friendly, all of us were greeted with a welcome tea. • The hotel staff made us feel extremely welcomed every time we returned to the hotel. • The family room is spacious and suitable for 4 pax. • Bathroom facilities are great and suitable. • Hairdryer was functional for girls with long hair. • Air-con with heating function works well. • Beds are also extremely comfortable. • Location is convenient in the old quarters area. As we had to check out early in the morning, the hotel staff even prepared some drinks and banana for us to go. It was really convenient that we were also able to arrange transfer service to the airport at 4:30am in the morning. The driver was prompt and punctual. We really appreciate the hotel’s amazing service and find the booking value for money. We will definitely return to stay here if we were to visit Hanoi next time and recommend it to our friends "

"Good breakfast menu. Nice roof top deck. Helpful staff. "

"The shower/bathroom in our initial room flooded but we were moved to a better room the following day."

"very nice and perfect view to city"

"Our stay was absolutely perfect! The room, the service, the spa and the restaurant! The staff went out of their way to ensure we were happy and frequently checked in to try and make our experience as great as it could possibly be! I would 100% recommend this hotel to anyone and am appreciative for making my birthday weekend special!"

"Great location"

"The staff truly made my stay enjoyable. I visited to celebrate a birthday, but the day came and went without any special acknowledgment from the hotel—no small gesture like a slice of cake or a card, which was a bit disappointing. That said, the overall experience was still worthy of four stars. A special mention to Trang in the F&B department, who was outstanding and made a real difference to my stay."

"Chị Hoa lễ tân rất nhiệt tình, vì có bé nhỏ nên c giúp gia đình mình có phòng luôn dù mình check in sớm. C cũng tư vấn đặt chỗ trên bar xem máy bay tổng duyệt. Các bạn nhân viên trên bar rất tuyệt vời và nhiệt tình. Khung cảnh thì đẹp khỏi bàn rồi. Bathtub có chút vấn đề vì nước chỉ chảy qua vòi hoa sen chứ không từ vòi của bathtub. "