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"Great breakfast and beautiful surroundings. Cleaning was an issue as the hotel states “we clean when you want us to”, which means you need to request cleaning one day in advance. In practice cleaners would be overbooked and would not always turn up. The spa and pool was completely overcrowded in the weekends as the hotel does not seem to control how many guests they let in. Beer cans were left around saunas and pools with no personnel to be seen to help. Hence, not a good environment for families with children."

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"We stayed here as a stopover during a road trip. I called ahead to let the hotel know we would arrive very late because our luggage was delayed at the airport. Although this was noted, when we arrived at 4 AM we were told our room had been cancelled. After I explained the situation, the receptionist eventually gave us the room, but the interaction felt more like asking for a favor than checking into a confirmed booking. After delayed luggage, a 3.5-hour night drive, and no sleep, this was not a great welcome. Parking was limited, so I had to park quite far away. Getting to the room was also inconvenient, requiring an elevator down, a long walk, and then another elevator up. On the positive side, the room was clean, comfortable, and had a nice port view. The breakfast area was pleasant, and the breakfast was very good. We might stay again for a one-night road trip stop, but the arrival experience and room access could definitely be improved."

"El hotel es hermoso, hay mucho arte en la edificación nueva, la que se crea sólo la para la temporada. Igualmente las habitaciones 360 son hermosas y bien trabajadas, algunas tienen cuarto caliente contiguo, lo que es ideal si uno espera comodidad al pasar una noche de hielo (pero que las 360 no son auténticas). Nosotros optamos por la habitación de hielo de temporada, ya que consideramos que es mas auténtico, no sentimos frío, sólo al entrar y salir, te dan una bolsa de dormir que si eres claustrofóbico puede resultarte incómoda. Deberían poner mas vestidores considerando que no tienes el uso de la habitación para cambiarte, sólo hay uno! igualmente deberían ofrecer cuartos de baño con lavatorio para los que nos quedamos en las habitaciones de hielo, vi que las habitaciones 360 si lo tienen, debería ser lo mismo para las habitaciones de hielo"

"Lovely staff on reception, room was clean and spacious (Family Suite - Main Building). Our only disappointment was that the pool facilities and outdoor jacuzzi are all part of the Spa, and cost extra - nearly £25 per Adult and £12 per child. Also restricted times Children can go in the Spa. Overall lovely Hotel and stay, I just think the Hotel should make it clearer about the additional costs for the Spa."