北歐Spa 飯店，旅行前必看！

"Disappointed stay. The worst shower among all my hotel experience with water temperature keep jumping from warm to cold every 2 seconds!! Can't sleep well as room temperature is high at night no matter how you try to adjust it. The carpet just beneath the bed is loose and we nearly fell down a number of times during our stay. Cleanliness is yet to improve as there is hair on the bed sheet when we just check in and the carpet on the corridor outside the room is full of obvious white small pieces. Room window is facing their internal structure and so can only see other rooms when we look out the window. The so-called swimming pool is just a small play pool for children. Breakfast though appear to have variety but is just limited to 100% western food without any Asian food. Overall, consider it is just a business hotel instead of a tourist hotel. As a tourist, it will be more enjoyable to choose another international branded hotel which will be more cross cultural and home felt."

"Perfect location next to Kensington Palace with bus stop and tube station but just a short walk away. Restaurant Origin was excellent."

"Perfect, staff are friendly"

"I'm very concerned with the sleeping quality that I can get in a hotel so this hotel is between 3 to 4 out of 5 for me. The bedding is very comfortable and the room is very decent and clean. The only downside is that the wall and door are really too thin, and that the hotel is busy with people in and out. The door when closed would create a loud noise capable of waking everyone up. You can hear the music and conversation of the adjacent room easily. Also, the cleansing staff, although having done a great job in cleaning, was really creating loud noise when they clean (including slamming the door of the cleaning room). Despite putting up "do not disturb" sign outside my room, the staff knocked on my door at 9:20a.m. just to confirm if I need housekeeping service. This is simply too annoying and stressful for a quiet enjoyment of the room."

"早上職員非常親切热心"

"We booked a two nights staying but they downgraded us to a smaller room and claim the one we’ve booked is not available. And my son have left his passport in the room safe and we called for assistance after we’ve checked out. Front desk staffs not responding with well and quick, just keep saying nothing found. It’s my bad to have left belongs not checked but expecting they can help."