「The main reason we chose this hotel was for the hot tub. We got up early to sit in the hot tub before heading into our day, but the pool/hot tub area doesn't open until 9 am. Checkout is at 11 am. Why can't this room be opened at 7 am?
When we addressed this with the morning desk clerk, she was not very nice or understanding. Some compassion training would be helpful.
And finally, I reserved this room through Expedia, paying for it In advance. When I checked out, the clerk charged me AGAIN...
「The main reason we chose this hotel was for the hot tub. We got up early to sit in the hot tub before heading into our day, but the pool/hot tub area doesn't open until 9 am. Checkout is at 11 am. Why can't this room be opened at 7 am?
When we addressed this with the morning desk clerk, she was not very nice or understanding. Some compassion training would be helpful.
And finally, I reserved this room through Expedia, paying for it In advance. When I checked out, the clerk charged me AGAIN...
Kathrin