I booked this hotel mostly so my kids could use the advertised indoor heated pool. Then I arrive and am told the pool is broken and my only option is to drive to Holyoke and use another property’s pool. If a major amenity is not working or available, it should be noted when booking. I’d like a partial refund since my full rate included a pool and we didn’t get what we paid for.
Greg
於 2025 年 6 月住了 1 晚
8/10
The room was clean and large. They do need to have a luggage rack for suitcases because the only place to put and open a suitcase was on the floor! Not good for seniors!
Debra
於 2025 年 6 月住了 3 晚
10/10
Room was clean and in a very nice area
Ashley
於 2025 年 6 月住了 3 晚
4/10
Clean but lots of things broken. Missing light bulbs with minimal lighting. Faucet was barely hanging onto sink. Toilet was moving around on the floor. As well someone with a master key attempted to open door two hours before check out.
Andrew
於 2025 年 6 月住了 2 晚
6/10
It was an average stay. Nothing great but served a a good place to sleep
Julia
於 2025 年 6 月住了 2 晚
8/10
Sarah
於 2025 年 5 月住了 1 晚
2/10
Roaches and refusing to provide a discount or an apology
Victor
於 2025 年 5 月住了 5 晚
6/10
Cynthia
於 2025 年 5 月住了 2 晚
10/10
Mary
於 2025 年 5 月住了 1 晚
10/10
Good breakfast. Friendly helpful staff. A nice place to stay,
clean, maintained, quiet, comfortable beds.
Rebecca
於 2025 年 5 月住了 1 晚
10/10
Michelle
於 2025 年 5 月住了 1 晚
8/10
Nice people
Wanda
於 2025 年 4 月住了 2 晚
10/10
No problems, could have been a little cleaner in the bathroom but overall great
Sophia
於 2025 年 5 月住了 1 晚
10/10
Cara
於 2025 年 4 月住了 3 晚
10/10
Very comfortable beds. Easy access to parking lot. Friendly staff. Great stay for an overnight, 3 min to Smith College. Close to many restaurants.
Helen
於 2025 年 4 月住了 1 晚
10/10
Sandy
於 2025 年 4 月住了 1 晚
10/10
Rick
於 2025 年 4 月住了 2 晚
6/10
Our room was directly next to a maintenance room and there was a loud banging noise that would happen every few minutes for the entirety of our stay. I did not get any sleep due to this.
There was a very strange, strong smell in the room though it did seem clean.
The heating/air conditioning unit did not seem to work very well. I had to get up several times during the night to turn the unit on/off as it kept malfunctioning and the room kept getting unbearably hot.
Staff were all very nice and breakfast was good with a nice amount of choices.
Stephanie
於 2025 年 4 月住了 1 晚
10/10
Property was not what i expected and was plesantly surprised. Very close to venue and plenty of dining opions near hy
Charlotte
於 2025 年 4 月住了 1 晚
6/10
JaeMi
於 2025 年 2 月住了 1 晚
4/10
There was no way to control the heat. I had to wear a jacket in the room. I looked for a thermostat with no dice. I was supposed to stay for two nights and I only stayed one and drove 150 miles home the second day.
Bruce
於 2025 年 4 月住了 2 晚
8/10
I loved the bathroom mirror and large TV. Food could be better but breakfast worker was excellent.