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Reviews of Harbour Grand Hong Kong

4.5 out of 5
Harbour Grand Hong Kong
23, Oil Street, North Point, ( MTR Fortress Hill Exit A ), Hong Kong

Reviews

8.6

Excellent

Rating 10 - Excellent. 518 out of 1001 reviews" "
Rating 8 - Good. 339 out of 1001 reviews" "
Rating 6 - Okay. 77 out of 1001 reviews" "
Rating 4 - Poor. 40 out of 1001 reviews" "
Rating 2 - Terrible. 27 out of 1001 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Rosseana

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Shinya Lau on 2024/4/27
Dear Rosseana,Thank you for your review. Looking forward to welcome you again soon.Best Regards Shinya Lau Director of Guest Services

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is clean and staffs are very friendly. The check-in line can be a bit longer during early check-in hours.
Stayed 1 night in Apr 2024
Response from Shinya Lau on 2024/4/24
Dear Jessica,Thank you for your review. Looking forward to welcome you again soon.Best Regards Shinya Lau Director of Guest Services

8/10 Good

IAN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel conveniently located to access transport (MRT and tram) as well as Causeway Bay shopping district. Pool is a decent size and provides opportunity to relax and cool down.
Stayed 4 nights in Apr 2024
Response from Shinya Lau on 2024/4/23
Dear IAN,Thank you for your lovely review. Looking forward to welcome you again soon.Best Regards Shinya Lau Director of Guest Services

8/10 Good

Katey

Traveled with partner
Liked: Amenities, property conditions & facilities
Fabulous bar & restaurant with views; rooms are outdated with dirty furniture.
Stayed 4 nights in Apr 2024
Response from Shinya Lau on 2024/4/20
Dear Katey,Thank you for your review. Looking forward to welcome you again soon.Best Regards Shinya Lau Director of Guest Services

8/10 Good

Tolga, Queensbury

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and location was great but the property needs updating which lets it down
Stayed 2 nights in Apr 2024
Response from Shinya Lau on 2024/4/24
Dear Tolga,Thank you for your review. Looking forward to welcome you again soon.Best Regards Shinya Lau Director of Guest Services

10/10 Excellent

Dionne

Business traveler
Liked: Amenities
This was fantastic, I felt like royalty!
Stayed 1 night in Apr 2024
Response from Shinya Lau on 2024/4/11
Dear Dionne,Thank you for your lovely review. Looking forward to welcome you again soon.Best Regards Shinya Lau Director of Guest Services

10/10 Excellent

colin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff tries very hard to please especially on the executive level. The breakfast menu is great. The view is outstanding. The staff is very attentive. It is a very relaxing experience. The lounge is spacious and is an excellent place to sit and relax. Book this hotel every time I am visiting Hong Kong.
Stayed 5 nights in Mar 2024
Response from Shinya Lau on 2024/4/10
Dear colin,Thank you for your lovely review. Looking forward to welcome you again soon.Best Regards Shinya Lau Director of Guest Services

8/10 Good

Yue Kit

Liked: Cleanliness, staff & service, amenities
It's a nice hotel, but the air conditioning is so cold that even put it to the lower! Off the aircon will be so hot! The hotel is a bit old, and it is time to be renovated
Stayed 3 nights in Apr 2024
Response from Shinya Lau on 2024/4/4
Dear Yue Kit, Thank you for your review. Looking forward to welcome you again soon. Best Regards Shinya Lau Director of Guest Services

4/10 Poor

Haoxian

Traveled with family
Disliked: Property conditions & facilities
This hotel can be rates only 3.5 stars maximum. The lobby looks good, but the room is not well maintained. The bathtub is heavily clogged, and the sofa has a lot of stains. Although the location is good, we will not stay again
Stayed 2 nights in Mar 2024
Response from Shinya Lau on 2024/4/1
Dear Haoxian,Thank you for your lovely review. Looking forward to welcome you again soon.Best Regards Shinya Lau Director of Guest Services

10/10 Excellent

wing hau, buranby

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view, dedicated services, very convenient location
Stayed 4 nights in Mar 2024
Response from Shinya Lau on 2024/4/1
Dear wing hau,Thank you for your lovely review. Looking forward to welcome you again soon.Best Regards Shinya Lau Director of Guest Services

10/10 Excellent

Ken

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 10 days. Enjoyed every minute of it. Great service from the staff. Convenient location. Would definitely come back.
Stayed 4 nights in Mar 2024
Response from Shinya Lau on 2024/3/30
Dear Ken,Thank you for your lovely review. Looking forward to welcome you again soon.Best Regards Shinya Lau Director of Guest Services

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, great harbour view. Friendly and helpful staff. Lots of dining options in hotel and surrounding area. Good connectivity to Central and other areas. Well priced..... good value.
Stayed 2 nights in Mar 2024
Response from Shinya Lau on 2024/3/29
Dear Robert,Thank you for your review. Looking forward to welcome you again soon.Best Regards Shinya Lau Director of Guest Services

10/10 Excellent

Ken

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is well kept and clean. Great friendly and helpful staff.
Stayed 6 nights in Mar 2024
Response from Shinya Lau on 2024/3/25
Dear Ken,Thank you for your review. Looking forward to welcome you again soon.Best Regards Shinya Lau Director of Guest Services

10/10 Excellent

JANET

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay at this hotel. Convenient and close to everything.
Stayed 1 night in Feb 2024
Response from Shinya Lau on 2024/3/8
Dear JANET,Thank you for your lovely review. Looking forward to welcome you again soon.Best Regards Shinya Lau Director of Guest Services

10/10 Excellent

Hon Bong Rex

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All worth for money.
Stayed 3 nights in Feb 2024
Response from Shinya Lau on 2024/2/29
Dear GuestThank you for your review.Looking forward to welcome you again soon.Best RegradsShinya LauDirector of Guest Services

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Jan 2024
Response from Shinya Lau on 2024/3/22
Dear Daniel,Thank you for your lovely review. Looking forward to welcome you again soon.Best Regards Shinya Lau Director of Guest Services

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
Stayed 3 nights in Feb 2024
Response from Shinya Lau / Director of Guest Services on 2024/2/10
Dear Guest. Thank you for your review. Looking forward to welcome you again soon. Best Regards Shinya Lau/ Director of Guest Services

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Housekeeping service is excellent.
Stayed 4 nights in Feb 2024
Response from Shinya Lau / Director of Guest Services on 2024/2/8
Dear Guest. Thank you for your review. Looking forward to welcome you again soon. Best Regards Shinya Lau/ Director of Guest Services

2/10 Terrible

Man-Wah

Disliked: Staff & service
Frontline staff not welcoming AT ALL. Improvement absolutely needed.
Stayed 1 night in Feb 2024
Response from Shinya Lau / Director of Guest Services on 2024/2/2
Dear Man-Wah, Thank you very much for taking the time to share the review here with us. I am concerned to read of the experience did not entirely meet your expectations. Kindly provide your stay record so that we can investigate the incident. We appreciate of your valuable feedback for further improvement of our services standard. Thank you once again for choosing us and we sincerely hope that we will have the pleasure of welcoming you back to the hotel in the near future. Kind regards, Shinya Lau / Direct of Guest Services

8/10 Good

Gino

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the hotel service was good
Stayed 3 nights in Jan 2024
Response from Shinya Lau / Director of Guest Services on 2024/2/2
Dear Gino. Thank you for your review. Looking forward to welcome you again soon. Best Regards Shinya Lau/ Director of Guest Services

8/10 Good

Koh

Stayed 3 nights in Aug 2023
Response from Shinya Lau / Director of Guest Services on 2024/2/2
Dear Koh. Thank you for your review. Looking forward to welcome you again soon. Best Regards Shinya Lau/ Director of Guest Services

10/10 Excellent

Diane

Stayed 1 night in Jan 2024
Response from Shinya Lau on 2024/3/22
Dear Diane,Thank you for your review. Looking forward to welcome you again soon.Best Regards Shinya Lau Director of Guest Services

10/10 Excellent

Alfred

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay and great value for money! We stayed at the Club Deluxe room. The hotel lobby and rooms look very classy, rooms are very stylishly decorated and spacious. The view was a little bit blocked by the building next door, but still pretty and we didn't mind. We love that the hotel location is very near to Fortress Hill Station as well and everything is within walkable distance.
Stayed 3 nights in Jan 2024
Response from Guest Services Manager on 2024/1/13
Dear Alfred. Thank you for your lovely review. We are looking forward to welcome you again soon. Kind regards,Shinya Lau / Senior Guest Services Manager

6/10 Okay

Vince

Stayed 1 night in Jan 2024
Response from Guest Services Manager on 2024/1/13
Dear Vince. Thank you for your review. We are looking forward to welcome you again soon. Kind regards,Shinya Lau / Senior Guest Services Manager

8/10 Good

Clement

Stayed 1 night in Jan 2024
Response from Guest Services Manager on 2024/1/8
Dear Clement. Thank you for your lovely review. We are looking forward to welcome you again soon. Kind regards,Shinya Lau / Senior Guest Services Manager

8/10 Good

Huang

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Guest Services Manager on 2023/12/31
Dear Huang. Thank you for your lovely review. We are looking forward to welcome you again soon. Kind regards,Shinya Lau / Senior Guest Services Manager

10/10 Excellent

Punith Kumar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best in the town want view of hongkong city and harbour. Everything is perfect.
Stayed 3 nights in Dec 2023
Response from Guest Services Manager on 2023/12/29
Dear Punith Kumar. Thank you very much for sharing this encouraging review. We are delighted to learn that you enjoyed every aspect of your stay and passionate & attentive services made your stay a comfortable and memorable one. Thank you once again for choosing & recommending us and we certainly hope to be able to host another wonderful stay for you next time. Kind regards,Shinya Lau / Senior Guest Services Manage

10/10 Excellent

Dorothy

Stayed 4 nights in Dec 2023
Response from Guest Services Manager on 2023/12/28
Dear Dorothy. Thank you for your lovely review. We are looking forward to welcome you again soon. Kind regards,Shinya Lau / Senior Guest Services Manager

10/10 Excellent

Yue Kit

Stayed 3 nights in Dec 2023
Response from Guest Services Manager on 2023/12/20
Dear Yue Kit. Thank you very much for sharing this encouraging review. We are delighted to learn that you enjoyed every aspect of your stay and passionate & attentive services made your stay a comfortable and memorable one. Thank you once again for choosing & recommending us and we certainly hope to be able to host another wonderful stay for you next time. Kind regards,Shinya Lau / Senior Guest Services Manage

10/10 Excellent

Victor

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Guest Services Manager on 2023/12/18
Dear Victor. Thank you very much for sharing this encouraging review. We are delighted to learn that you enjoyed every aspect of your stay and passionate & attentive services made your stay a comfortable and memorable one. Thank you once again for choosing & recommending us and we certainly hope to be able to host another wonderful stay for you next time. Kind regards,Shinya Lau / Senior Guest Services Manager

10/10 Excellent

Colleen

Stayed 3 nights in Dec 2023
Response from Guest Services Manager on 2023/12/16
Dear Colleen. Thank you for your review. We are looking forward to welcome you again soon. Kind regards,Shinya Lau / Senior Guest Services Manager

6/10 Okay

Samantha

Traveled with family
Liked: Staff & service
Stayed 2 nights in Dec 2023
Response from Guest Services Manager on 2023/12/13
Dear Samantha. Thank you very much for your review. We are looking forward to welcome you again. Kind regards,Shinya Lau / Senior Guest Services Manage

10/10 Excellent

PETTY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 2 nights in Nov 2023
Response from Guest Services Manager on 2023/11/22
Dear PETTY. Thank you very much for sharing this encouraging review. We are delighted to learn that you enjoyed every aspect of your stay and passionate & attentive services made your stay a comfortable and memorable one. Thank you once again for choosing & recommending us and we certainly hope to be able to host another wonderful stay for you next time. Kind regards,Shinya Lau / Senior Guest Services Manager

10/10 Excellent

DAN

Stayed 5 nights in Nov 2023
Response from Guest Services Manager on 2023/11/17
Dear Dan. Thank you very much for sharing this encouraging review. We are delighted to learn that you enjoyed every aspect of your stay and passionate & attentive services made your stay a comfortable and memorable one. Thank you once again for choosing & recommending us and we certainly hope to be able to host another wonderful stay for you next time. Kind regards,Shinya Lau / Senior Guest Services Manager

10/10 Excellent

Simon

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff are friendly and room is clean
Stayed 14 nights in Oct 2023
Response from Guest Services Manager on 2023/11/16
Dear Simon. Thank you very much for sharing this encouraging review. We are delighted to learn that you enjoyed every aspect of your stay and passionate & attentive services made your stay a comfortable and memorable one. Thank you once again for choosing & recommending us and we certainly hope to be able to host another wonderful stay for you next time. Kind regards,Shinya Lau / Senior Guest Services Manager

8/10 Good

Yue Kit

Liked: Cleanliness, staff & service, amenities
Is ok
Stayed 1 night in Nov 2023
Response from Guest Services Manager on 2023/11/21
Dear Yue Kit. Thank you very much for sharing this encouraging review. We are delighted to learn that you enjoyed every aspect of your stay and passionate & attentive services made your stay a comfortable and memorable one. Thank you once again for choosing & recommending us and we certainly hope to be able to host another wonderful stay for you next time. Kind regards,Shinya Lau / Senior Guest Services Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, room comfort
Would stay again but needs updating
Great hotel. Comfortable rooms. Excellent customer service. Rooms slightly outdated and poor eco-friendly efforts overall.
Stayed 2 nights in Nov 2023
Response from Guest Services Manager on 2023/11/15
Dear David. Thank you very much for sharing this encouraging review. We are delighted to learn that you enjoyed every aspect of your stay and passionate & attentive services made your stay a comfortable and memorable one. Thank you once again for choosing & recommending us and we certainly hope to be able to host another wonderful stay for you next time. Kind regards,Shinya Lau / Senior Guest Services Manager

10/10 Excellent

Yue Kit

Liked: Cleanliness, staff & service
My room has a nice view, and it is okay to upgrade
Stayed 5 nights in Nov 2023
Response from Guest Services Manager on 2023/11/15
Dear Yue Kit. Thank you very much for sharing this encouraging review. We are delighted to learn that you enjoyed every aspect of your stay and passionate & attentive services made your stay a comfortable and memorable one. Thank you once again for choosing & recommending us and we certainly hope to be able to host another wonderful stay for you next time. Kind regards,Shinya Lau / Senior Guest Services Manager

10/10 Excellent

Dana

Stayed 2 nights in Nov 2023
Response from Guest Services Manager on 2023/12/4
Dear Dana. Thank you very much for sharing this encouraging review. We are delighted to learn that you enjoyed every aspect of your stay and passionate & attentive services made your stay a comfortable and memorable one. Thank you once again for choosing & recommending us and we certainly hope to be able to host another wonderful stay for you next time. Kind regards,Shinya Lau / Senior Guest Services Manager

8/10 Good

Polly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 7 nights in Oct 2023
Response from Guest Services Manager on 2023/11/7
Dear Polly. Thank you very much for sharing this encouraging review. We are delighted to learn that you enjoyed every aspect of your stay and passionate & attentive services made your stay a comfortable and memorable one. Thank you once again for choosing & recommending us and we certainly hope to be able to host another wonderful stay for you next time. Kind regards,Shinya Lau / Senior Guest Services Manager

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good values
Location is excellent. Closed to shops , restaurants and MTR. Elevator waiting time is a little bit long and the lighting inside is dark to read the button details.
Stayed 6 nights in Oct 2023
Response from Guest Services Manager on 2023/11/2
Dear Michael. Thank you very much for sharing this encouraging review. We are delighted to learn that you enjoyed every aspect of your stay and passionate & attentive services made your stay a comfortable and memorable one. Thank you once again for choosing & recommending us and we certainly hope to be able to host another wonderful stay for you next time. Kind regards,Shinya Lau / Senior Guest Services Manager

10/10 Excellent

Fred

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 2 nights in Oct 2023
Response from Guest Services Manager on 2023/10/26
Dear Fred. Thank you very much for sharing this encouraging review. We are delighted to learn that you enjoyed every aspect of your stay and passionate & attentive services made your stay a comfortable and memorable one. Thank you once again for choosing & recommending us and we certainly hope to be able to host another wonderful stay for you next time. Kind regards,Shinya Lau / Senior Guest Services Manager

4/10 Poor

Sung Woo, Raleigh

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
1. Photo descring "harbor view" is misleading. Only "premiem rooms" will have a harbor view. Delexe room with harbor view will show the other side of victoria harbor and very dark. 2. Expedia Platinum room upgrade upon availability may not work. He tolde I can pay additional fee (350 HKD) to get a room with a 'real' harbor view. Rooms available but you pay and you get it according to him. Later I complained directly to the hotel manager and I could be move to a harbor view room later in the evening. I appreciate the care from the manager. (forgot her name). However my feeling about the entire visit was already ruined after all these tasks I had to deal with. **To Expedia: need to correct the description about "room with harbor view". I paid USD290 (compared to ther rooms at ~USD200) and did not meet the expectation of what I paid for. In HK, if you book a room with a harbor view. It is Victoria Harbor but not somewhere just water around (the opposite side of the harbor)
Stayed 1 night in Oct 2023
Response from Guest Services Manager on 2023/10/25
Dear Sung Woo, Thank you very much for taking the time to share the review here with us. I am concerned to read of the feedback which the service did not entirely meet your expectations. We appreciate of your valuable feedback for further improvement of our services standard. Thank you once again for choosing us and we sincerely hope that we will have the pleasure of welcoming you back to the hotel in the near future. Kind regards, Guest Services Manager

10/10 Excellent

Alice

Stayed 4 nights in Oct 2023
Response from Guest Services Manager on 2023/11/11
Dear Alice. Thank you very much for sharing this encouraging review. We are delighted to learn that you enjoyed every aspect of your stay and passionate & attentive services made your stay a comfortable and memorable one. Thank you once again for choosing & recommending us and we certainly hope to be able to host another wonderful stay for you next time. Kind regards,Shinya Lau / Senior Guest Services Manager

10/10 Excellent

MARTIN, PORTLAND

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good as same before
Stayed 2 nights in Oct 2023
Response from Guest Services Manager on 2023/10/18
Dear MARTIN, Thank you very much for sharing this review. Your valuable feedback is most helpful as it serves to identify areas in which we can further improve of our services. Thank you once again for choosing us and we sincerely hope that we will have the pleasure of welcoming you back to the hotel in the near future. Kind regards, Guest Services Manager

8/10 Good

Zachary

Stayed 8 nights in Oct 2023
Response from Guest Services Manager on 2023/11/7
Dear Zachary. Thank you very much for sharing this encouraging review. We are delighted to learn that you enjoyed every aspect of your stay and passionate & attentive services made your stay a comfortable and memorable one. Thank you once again for choosing & recommending us and we certainly hope to be able to host another wonderful stay for you next time. Kind regards,Shinya Lau / Senior Guest Services Manager

10/10 Excellent

MARTIN, PORTLAND

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location for travel in and out to get food anywhere
Stayed 8 nights in Oct 2023
Response from Guest Services Manager on 2023/10/17
Dear MARTIN, Thank you very much for sharing this review. Your valuable feedback is most helpful as it serves to identify areas in which we can further improve of our services. Thank you once again for choosing us and we sincerely hope that we will have the pleasure of welcoming you back to the hotel in the near future. Kind regards, Guest Services Manager

10/10 Excellent

Yimin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, friendly staff, spacious room with nice view
Stayed 3 nights in Sep 2023
Response from Guest Services Manager on 2023/10/11
Dear Yimin, Thank you very much for sharing this review. Your valuable feedback is most helpful as it serves to identify areas in which we can further improve of our services. Thank you once again for choosing us and we sincerely hope that we will have the pleasure of welcoming you back to the hotel in the near future. Kind regards, Guest Services Manager

6/10 Okay

Yue Kit

Business traveler
Disliked: Property conditions & facilities
If you are on business trip and come back to the hotel only for sleep is ok! As a VIP member of Expedia you can't get VIP service!
Stayed 4 nights in Sep 2023
Response from Guest Services Manager on 2023/9/29
Dear Yue Kit, Thank you very much for taking the time to share the review here with us. I am concerned to read of the feedback which the service did not entirely meet your expectations. We appreciate of your valuable feedback for further improvement of our services standard. Thank you once again for choosing us and we sincerely hope that we will have the pleasure of welcoming you back to the hotel in the near future. Kind regards, Guest Services Manager

8/10 Good

Eddy

Liked: Cleanliness, staff & service, room comfort
Their service is excellent, the property is starting dated (especially the carpet).
Stayed 2 nights in Sep 2023
Response from Guest Services Manager on 2023/9/20
Dear Eddy, Thank you very much for sharing this review. Your valuable feedback is most helpful as it serves to identify areas in which we can further improve of our services. Thank you once again for choosing us and we sincerely hope that we will have the pleasure of welcoming you back to the hotel in the near future. Kind regards, Guest Services Manager