外觀

峇里島雷吉安美居飯店的評分

4 out of 5

評論

8.2

非常好

10 分,有夠讚;806 則評論中有 330 則" "
8 分,不錯哦;806 則評論中有 302 則" "
6 分,一般般;806 則評論中有 108 則" "
4 分,不太好;806 則評論中有 42 則" "
2 分,很糟糕;806 則評論中有 24 則" "

8.6/10

整潔度

8.8/10

員工素質

8.2/10

設施服務

8.2/10

住宿環境和硬體

8.0/10

環保程度

評論

10/10 有夠讚

wing yin

於 2023 年 12 月住了 3 晚
Sussy Rosiani - Front Office Manager 於 2024年1月1日回覆
Dear Mr. Wing Yin, We appreciate the time you have spent on providing the rating for us. We are glad to know that the overall of your stay was good and that the products, services and facilities provided were up to your expectations. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali.Sincerely,Sussy RosianiFront Office Manager

6/10 一般般

真實旅客

喜歡:整潔度、員工素質和客房舒適度
房間隔音有點差,環境不錯,早餐也多選擇,員工很友善,Kids Corner十分簡陋,離KutaBeach只10分鐘但KutaBeach很多粗沙,不是水清沙幼
於 2019 年 8 月住了 3 晚
Guest Experience Manager 於 2019年11月19日回覆
Dear Valued Guest, Warmest Greeting from Mercure Bali Legian. Thank you for taking the time to share your comments with us. It is with much regret we read about the unfortunate circumstances of your recent stay at our hotel. At Mercure Bali Legian, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warmest Regards. Melisa Guest Experience Manager

6/10 一般般

真實旅客

喜歡:住宿環境和硬體和客房舒適度
Good price
location is good
於 2017 年 11 月住了 2 晚
Guest Experience Manager 於 2018年1月4日回覆
Dear Valued Guest, Thank you very much for completing our questionnaires. First and foremost, please accept our sincerest apologies for any inconvenience you have experienced during your stay. It is so much regret to learn that we found some below points you have highlighted on the questioner which appear that we have fallen short in certain areas of your experience. Your comment will help us in our efforts to improve our service and we would like to thank you for bringing this point to our attention. We hope that you will give us another opportunity to better serve you in the future. Best Regards, Melisa Guest Experience Manager

8/10 不錯哦

LAI WAH

喜歡:員工素質、住宿環境和硬體和客房舒適度
Location ok
於 2017 年 11 月住了 1 晚

8/10 不錯哦

Yaling

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
床非常舒服好睡,躺上去就不想下床,唯一美中不足感覺泳池似乎太像戲水池,因為不靠海邊,泳池就變成更重要。
於 2017 年 8 月住了 3 晚

10/10 有夠讚

LEI

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2017 年 7 月住了 6 晚

10/10 有夠讚

Hui Hui,台灣台北

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
再次入住~這次帶給我們難忘的舒適經驗
第二次入住~這次大廳親切的接待人員快速辦理入住 房間安排在高樓層後面的房型~非常安靜 冷氣很強這在悶熱的地方非常需要 晚上很安靜~一大張的床非常舒適睡的非常好 每天的清理也非常乾淨確實~房裡電視壞掉反映後馬上就幫我們解決 每個入口依舊很多保全,保護入住房客的安全~保全也都非常親切 早餐每天都幾乎會更換~很新鮮也很多選擇 周圍環境~購物吃飯SPA都很方便 飯店wifi~超快速 很開心在次入住的感覺~讓這次假期更美好
Widya Hapsari 於 2016年4月19日回覆
亲,Hui Hui 感谢您抽出时间来提供你最近留在美居巴厘岛勒吉安特殊的反馈。 我们很高兴您与我们难忘的假期。 我们非常自豪地看到我们与你的时间很好的回报张贴到这样一种审查,这将是对我们来说非常宝贵努力。 代表美居巴厘岛勒吉安的球队,我想感谢你的鼓励在我们的酒店评论,餐厅以及水疗中心,我们将荣幸地与大家分享您的反馈。 再次感谢您与我们分享您的观点与我们的读者一点,我们期待着欢迎你回美居巴厘岛勒吉安! 真诚的, 利亚 客户体验管理器

8/10 不錯哦

tso-jen,台灣

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
房間大小適中也很乾淨
Widya Hapsari 於 2016年5月21日回覆
Dear tso-jen, Thank you very much for staying with us at Mercure Bali Legian. I appreciate you taking time to share your feed back. I am happy that you have a great experience stay. We are looking forward to welcome you back soon. With very best regards, LIA Guest Experience Manager

6/10 一般般

Lee,Taiwan

喜歡:整潔度和員工素質
不喜歡:住宿環境和硬體
可惜的致命缺點
位置很好且泳池不錯,可惜有幾項令我無法忍受的缺點: 房間燈光太暗,(不知道搞什麼鬼,難道要客人摸黑嗎?) 浴室花灑出水太小,且忽冷忽熱 其它小缺點還可接受,但光上面二項我個人和家人是覺得很不舒服。如果可接受的人當然還是可以選擇,如果述兩項缺點解決,絕對是一個很棒的選擇。

10/10 有夠讚

Shashi

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Good staff service lot of thanks and enjoyed my Holidays.
於 2024 年 3 月住了 5 晚

8/10 不錯哦

Geoffrey

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 14 晚

8/10 不錯哦

Trae

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 10 晚
Sussy Rosiani - Front Office Manager 於 2024年3月22日回覆
Dear Mr/s. Trae, We appreciate the time you have spent on providing the rating for us. We are glad to know that the overall of your stay was good and that the products, services and facilities provided were up to your expectations. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali.

6/10 一般般

Steven

喜歡:員工素質和設施服務
Needs some TLC and some deep cleaning. Shower had a few mould patches and pool areas were showing their age with loose tiles etc (one pool area was starting a renovation as I left) Staff are awesome and super friendly
於 2024 年 3 月住了 5 晚
Sussy Rosiani - Front Office Manager 於 2024年3月22日回覆
Dear Mr. Steven, Greetings from Mercure Bali Legian, Thank you for taking the time to tell us about your experience at Mercure Bali Legian. We are really sorry to read that your stay did not meet your expectations.I understand your disappointment, and I have addressed your concerns to my team member and ensure you that we have already taken appropriate action to prevent future occurrences and for our better improvement.Thank you again for sharing your experience, and we hope you will give us an opportunity to better serve you in the future.

10/10 有夠讚

Jodie

情侶出遊
I visit every 6 months and it’s always 5 star
於 2024 年 3 月住了 11 晚
Sussy Rosiani - Front Office Manager 於 2024年3月22日回覆
Dear Mr. Jodie, We appreciate the time you have spent on providing the rating for us. We are glad to know that the overall of your stay was good and that the products, services and facilities provided were up to your expectations. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali.

10/10 有夠讚

Vanessa

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Hotel sympa
於 2024 年 3 月住了 9 晚
Sussy Rosiani - Front Office Manager 於 2024年3月22日回覆
Dear Vanessa,Greetings from Mercure Bali Legian, We appreciate the time you have spent on providing the rating for us. We are glad to know that the overall of your stay was good and that the products, services and facilities provided were up to your expectations. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali.

10/10 有夠讚

Jeremy J

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
12pm is standard checkout time. Staff were fantastic. Always happy and provided great service. The location is great. South - Kuta and all the fun stuff. North - Seminyak with better quality and great restaurants. Head down to beachfront and all that Garlic Lane has to offer.
於 2024 年 3 月住了 7 晚
Sussy Rosiani - Front Office Manager 於 2024年3月14日回覆
Dear Mr. Jeremy J, Greetings from Mercure Bali Legian...We want to thank you for staying at Mercure Bali Legian as your vacation home. We hope you had a wonderful and relaxing time. Your business is appreciated and your comfort is our top priority.Your feedback is very important to us and enables us to make sure that the services we provide meet our guests' expectations. I will definitely share your valuable feedback with the team to continuously deliver our best service from the heart.We most certainly hope to have the pleasure of welcoming you back soon for another exquisite stay with us.Sincerely,Sussy RosianiFront Office Manager

10/10 有夠讚

Sandra

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 8 晚
Sussy Rosiani - Front Office Manager 於 2024年3月14日回覆
Dear Ms/Mrs. Sandra, Greetings from Mercure Bali Legian...We want to thank you for staying at Mercure Bali Legian as your vacation home. We hope you had a wonderful and relaxing time. Your business is appreciated and your comfort is our top priority.Your feedback is very important to us and enables us to make sure that the services we provide meet our guests' expectations. I will definitely share your valuable feedback with the team to continuously deliver our best service from the heart.We most certainly hope to have the pleasure of welcoming you back soon for another exquisite stay with us.Sincerely,Sussy RosianiFront Office Manager

10/10 有夠讚

steven

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
The property was amazing everything was great
於 2024 年 3 月住了 7 晚
Sussy Rosiani - Front Office Manager 於 2024年3月14日回覆
Dear Mr/s. Steven, Greetings from Mercure Bali Legian...We want to thank you for staying at Mercure Bali Legian as your vacation home. We hope you had a wonderful and relaxing time. Your business is appreciated and your comfort is our top priority.Your feedback is very important to us and enables us to make sure that the services we provide meet our guests' expectations. I will definitely share your valuable feedback with the team to continuously deliver our best service from the heart.We most certainly hope to have the pleasure of welcoming you back soon for another exquisite stay with us.Sincerely,Sussy RosianiFront Office Manager

10/10 有夠讚

Eric

於 2024 年 1 月住了 14 晚
Sussy Rosiani - Front Office Manager 於 2024年3月14日回覆
Dear Mr/s. Eric, Greetings from Mercure Bali Legian...We want to thank you for staying at Mercure Bali Legian as your vacation home. We hope you had a wonderful and relaxing time. Your business is appreciated and your comfort is our top priority.Your feedback is very important to us and enables us to make sure that the services we provide meet our guests' expectations. I will definitely share your valuable feedback with the team to continuously deliver our best service from the heart.We most certainly hope to have the pleasure of welcoming you back soon for another exquisite stay with us.Sincerely,Sussy RosianiFront Office Manager

8/10 不錯哦

Awhina

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 6 晚
Sussy Rosiani - Front Office Manager 於 2024年3月3日回覆
Dear Awhina, Greetings from Mercure Bali Legian, Thank you for sharing your pleasant experience with us! We were delighted to hear that you and your friend enjoyed the facilities & services deliver from our team, We will pass your compliments to all the team for their attentive service.We look forward to being able to welcome you back to enjoy another exciting Holiday, sometime soon.With gratitude,Sussy Rosiani Front Office Manager

6/10 一般般

Kerri,Crestmead

家庭旅遊
喜歡:整潔度和員工素質
Merxure Legian is central too great shopping and great doos like Fat Chow, however we had boomed a king exexutive suite, which appearance was fabulous, however the mini fridge was too big for the cupboard space and jammed everytime you open and closes it, The huge magnificent bath, would probably take 2 hours to fill as the water pressure was terrible just for the bath. Both vanity sinks plugs were push downs and did not work… just little things though. Two great pools, semi attentive bar staff, again understanle for the size of the place. Unfortunately we would not stay there again and would opt for accommodations off the main roads due to the traffic noise, which in Bali runs 22hours a day.
於 2024 年 2 月住了 8 晚
Sussy Rosiani - Front Office Manager 於 2024年2月29日回覆
Dear Ms/Mrs. Kerrie,Thank you for taking the time to tell us about your experience at the Mercure Bali Legian. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure Bali Legian, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Sussy RosianiFront Office Manager

8/10 不錯哦

inga

團體旅遊
喜歡:設施服務
Reception staff lack communication we had problem with transfer from and to the airport.
於 2024 年 2 月住了 4 晚
Sussy Rosiani - Front Office Manager 於 2024年2月26日回覆
Dear Mr/s. Inga,Greetings from Mercure Bali Legian...We want to thank you for staying at Mercure Bali Legian as your vacation home. We hope you had a wonderful and relaxing time. Your business is appreciated and your comfort is our top priority.Your feedback is very important to us and enables us to make sure that the services we provide meet our guests' expectations. I will definitely share your valuable feedback with the team to continuously deliver our best service from the heart.We most certainly hope to have the pleasure of welcoming you back soon for another exquisite stay with us.Sincerely,Sussy RosianiFront Office Manager

10/10 有夠讚

wayne

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Good fitness centre, good breakfast
於 2024 年 1 月住了 9 晚
Sussy Rosiani - Front Office Manager 於 2024年2月22日回覆
Dear Mr/Mrs. Wayne,We very much appreciate your comments regarding your stay at the Mercure Bali Legian.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sussy RosianiFront Office Manager

10/10 有夠讚

James

喜歡:整潔度、員工素質和住宿環境和硬體
Go to the Mercure legian each trip as I enjoy the hotel. But next time I would ask for a room 2or3rd floor,as the ground was very noisy with the people upstairs moving chairs and children running up and down
於 2024 年 2 月住了 7 晚
Sussy Rosiani - Front Office Manager 於 2024年2月17日回覆
Dear Mr. James.We very much appreciate your comments regarding your stay at the Mercure Bali Legian. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sussy RosianiFront Office Manager

8/10 不錯哦

Thomas

情侶出遊
喜歡:設施服務
Everything suited our needs, well situated, staff excellent, amenities more than adequate, would use this hotel again.
於 2024 年 2 月住了 3 晚
Sussy Rosiani - Front Office Manager 於 2024年2月17日回覆
Dear Mr. Thomas.We very much appreciate your comments regarding your stay at the Mercure Bali Legian. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sussy RosianiFront Office Manager

2/10 很糟糕

Brijesh

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I love the hotel area location and plunge pool. specially l love the morning Breakfast. Also the hotel staff is really good.
於 2024 年 2 月住了 3 晚
Sussy Rosiani - Front Office Manager 於 2024年2月29日回覆
Dear Ms/Mrs. Brijesh,Thank you for taking the time to tell us about your experience at the Mercure Bali Legian. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure Bali Legian, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Sussy RosianiFront Office Manager

10/10 有夠讚

Nathan

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Staff are just amazing, you are treated like a VIP guest, a great place to stay in a great location with great overall service
於 2024 年 1 月住了 3 晚
Sussy Rosiani - Front Office Manager 於 2024年2月2日回覆
Dear Mr. Nathan,We appreciate the time you have spent on providing an excellent rating for us. We are glad to know that the overall of your stay was good and that the products, services and facilities provided were up to your expectations. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali.Sincerely,Sussy RosianiFront Office Manager

8/10 不錯哦

Satwinder

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great stay and super friendly people. Only downside is that the room had mosquitoes. The staff even tried to solve the mosquito issue which unfortunately only helped for the night. But that’s not something to blame the hotel for. The spa the pool and the tour operator within the hotel were outstanding!
於 2024 年 1 月住了 5 晚
Sussy Rosiani - Front Office Manager 於 2024年2月2日回覆
Dear Mr. Satwinder, We very much appreciate your comments regarding your stay at the Mercure Bali Legian.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sussy RosianiFront Office Manager

8/10 不錯哦

Jareth

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 6 晚
Sussy Rosiani - Front Office Manager 於 2024年2月1日回覆
Dear Mr/Mrs. Jareth,Greetings from Mercure Bali Legian.We very much appreciate your comments regarding your stay at Mercure Bali Legian.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Sussy RosianiFront Office Manager

8/10 不錯哦

Dawn

於 2024 年 1 月住了 9 晚
Sussy Rosiani - Front Office Manager 於 2024年3月22日回覆
Dear Mr. Dawn, We appreciate the time you have spent on providing the rating for us. We are glad to know that the overall of your stay was good and that the products, services and facilities provided were up to your expectations. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali.

10/10 有夠讚

THEN

親子旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 5 晚
Sussy Rosiani - Front Office Manager 於 2024年2月1日回覆
Dear Mr/Mrs. Then,Greetings from Mercure Bali Legian.We very much appreciate your comments regarding your stay at Mercure Bali Legian.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Sussy RosianiFront Office Manager

10/10 有夠讚

Julian

家庭旅遊, 親子旅遊
喜歡:設施服務和住宿環境和硬體
Nice and central for the things I wanted to do
於 2024 年 1 月住了 8 晚
Sussy Rosiani - Front Office Manager 於 2024年2月1日回覆
Dear Mr/Mrs. Julian,Greetings from Mercure Bali Legian.We very much appreciate your comments regarding your stay at Mercure Bali Legian.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Sussy RosianiFront Office Manager

10/10 有夠讚

Brittoni

喜歡:整潔度、員工素質和住宿環境和硬體
Great service, close to everything and clean
於 2024 年 1 月住了 7 晚
Sussy Rosiani - Front Office Manager 於 2024年2月1日回覆
Dear Mr. Brittoni,Greetings from Mercure Bali Legian.We very much appreciate your comments regarding your stay at Mercure Bali Legian.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Sussy RosianiFront Office Manager

8/10 不錯哦

Jaime Siu Hin

親子旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Property is located close to Jalan Legian. It is also not too far from the beach.
於 2024 年 1 月住了 9 晚
Sussy Rosiani - Front Office Manager 於 2024年2月1日回覆
Dear Mr/Mrs. Jaime Siu Hin,Greetings from Mercure Bali Legian.We very much appreciate your comments regarding your stay at Mercure Bali Legian.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Sussy RosianiFront Office Manager

8/10 不錯哦

Tolga

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 4 晚
Sussy Rosiani - Front Office Manager 於 2024年2月1日回覆
Dear Mr. Tolga,Greetings from Mercure Bali Legian.We very much appreciate your comments regarding your stay at Mercure Bali Legian.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Sussy RosianiFront Office Manager

8/10 不錯哦

Caterina

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 9 晚
Sussy Rosiani - Front Office Manager 於 2024年2月1日回覆
Dear Ms/Mrs. Caterina,Greetings from Mercure Bali Legian.We very much appreciate your comments regarding your stay at Mercure Bali Legian.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Sussy RosianiFront Office Manager

10/10 有夠讚

Michelle

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The hotel was quiet and had two nice swimming pools and bars. I also had a pool in my room which was excellent.
於 2023 年 12 月住了 7 晚
Sussy Rosiani - Front Office Manager 於 2024年2月1日回覆
Dear Mr. Ms/Mrs. Michelle,Greetings from Mercure Bali Legian.We very much appreciate your comments regarding your stay at Mercure Bali Legian.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Sussy RosianiFront Office Manager

6/10 一般般

Matthew

於 2023 年 12 月住了 5 晚
Sussy Rosiani - Front Office Manager 於 2024年2月1日回覆
Dear Mr. Matthew,Greetings from Mercure Bali Legian.We very much appreciate your comments regarding your stay at Mercure Bali Legian.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Sussy RosianiFront Office Manager

10/10 有夠讚

Glenn

情侶出遊
喜歡:整潔度、員工素質和設施服務
This was a fantastic stay. Everything was excellent. Staff, location, rooms and breakfasts were all great Location was key as it was only short walk to the beach and shopping was great with alot of variety We have been travelling to Bali for 10 years and we were very happy with the Mecure Legian
於 2023 年 12 月住了 2 晚
Sussy Rosiani 於 2024年1月14日回覆
Dear Mr. Glenn,Greetings from Mercure Bali Legian,We want to thank you for staying at Mercure Bali Legian as your vacation home. We hope you had a wonderful and relaxing time. Your business is appreciated and your comfort is our top priority.Your feedback is very important to us and your comments enable us to make sure that the services we provide meet our guests' expectations. I will definitely share your valuable feedback with the team to continuously deliver our best service from the heart.We most certainly hope to have the pleasure of welcoming you back soon for another exquisite stay with us.Sincerely,Sussy Rosiani

10/10 有夠讚

Darren

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 9 晚
Sussy Rosiani - Front Office Manager 於 2023年12月31日回覆
Dear Mr. Darren,We appreciate the time you have spent on providing the rating for us. We are glad to know that the overall of your stay was good and that the products, services and facilities provided were up to your expectations. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali.Sincerely,Sussy RosianiFront Office Manager

10/10 有夠讚

James Christopher

情侶出遊, 家庭旅遊, 親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Was an amazing place to stay, especially with children
於 2023 年 12 月住了 7 晚
Sussy Rosiani - Front Office Manager 於 2023年12月31日回覆
Dear Mr. James, We appreciate the time you have spent on providing the rating for us. We are glad to know that the overall of your stay was good and that the products, services and facilities provided were up to your expectations. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali.Sincerely,Sussy RosianiFront Office Manager

8/10 不錯哦

Marcus Paul

於 2023 年 12 月住了 3 晚
Sussy Rosiani - Front Office Manager 於 2023年12月31日回覆
Dear Marcus Paul, We appreciate the time you have spent on providing the rating for us. We are glad to know that the overall of your stay was good and that the products, services and facilities provided were up to your expectations. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali.Sincerely,Sussy RosianiFront Office Manager

10/10 有夠讚

Roger David

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 5 晚
Sussy Rosiani - Front Office Manager 於 2024年1月1日回覆
Dear Mr. Roger David, Greetings from Mercure Bali Legian We appreciate the time you have spent on providing the rating for us. We are glad to know that the overall of your stay was good and that the products, services and facilities provided were up to your expectations. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali.Sincerely,Sussy RosianiFront Office Manager

10/10 有夠讚

nicola

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Had room with own pool, heaven after a day out having a dip in privacy. Hotel close to shops and restaurants, ATM on site or offical money change shop opposite
Sussy Rosiani - Front Office Manager 於 2024年2月17日回覆
Dear Mr/Mrs. Nicola.We very much appreciate your comments regarding your stay at the Mercure Bali Legian. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sussy RosianiFront Office Manager

10/10 有夠讚

Jonathan

家庭旅遊, 親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Aircon was on 24/7 Loved it. Pools were clean and NOT adults only, amazing lil gym and an awesome spot to be in.
於 2023 年 11 月住了 8 晚
Sussy Rosiani - Front Office Manager 於 2024年1月1日回覆
Dear Mr. Jonathan, Thank you for taking the time to tell us about your experience at Mercure Bali Legian. We are really sorry to read that your stay did not meet your expectations. We have noted your concerns and have addressed your comments to our executive housekeeper and ensured you that we have already taken appropriate action to prevent future occurrences and for our better improvement. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 有夠讚

Marea

於 2023 年 11 月住了 7 晚
Sussy Rosiani - Front Office Manager 於 2024年1月1日回覆
Dear Mr/s. Marea, We appreciate the time you have spent on providing the rating for us. We are glad to know that the overall of your stay was good and that the products, services and facilities provided were up to your expectations. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali.Sincerely,Sussy RosianiFront Office Manager

8/10 不錯哦

Charles

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
When we arrived at hotel 9.30 am our room wasn’t ready until 2pm , needed to change clothes due to temperature
於 2023 年 11 月住了 7 晚
s 於 2024年1月1日回覆
Dear Mr. Charles, Thank you for taking the time to tell us about your experience at Mercure Bali Legian. We are really sorry to read that your stay did not meet your expectations. We have noted your concerns and have addressed your comments to our executive housekeeper and ensured you that we have already taken appropriate action to prevent future occurrences and for our better improvement. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 有夠讚

Alan

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Staff from reception to breakfeast to cleaning rooms.nothing was ti much for them if asked .always helpful and smile on there faces
於 2023 年 11 月住了 14 晚
Sussy Rosiani - Front Office Manager 於 2024年1月1日回覆
Dear Mr. Alan, We appreciate the time you have spent on providing the rating for us. We are glad to know that the overall of your stay was good and that the products, services and facilities provided were up to your expectations. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali.

8/10 不錯哦

Heidi

喜歡:整潔度和員工素質
於 2023 年 11 月住了 4 晚
Sussy Rosiani - Front Office Manager 於 2024年1月1日回覆
Dear Mr/s Heidi, We appreciate the time you have spent on providing the rating for us. We are glad to know that the overall of your stay was good and that the products, services and facilities provided were up to your expectations. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali.

8/10 不錯哦

leanne

親子旅遊
喜歡:整潔度、設施服務和住宿環境和硬體
Would have liked a balcony and our room serviced earlier then 4pm
於 2023 年 10 月住了 8 晚
Sussy Rosiani - Front Office Manager 於 2024年1月1日回覆
Dear Leanne, We appreciate the time you have spent on providing the rating for us. We are really sorry if your experience with us didn’t meet your expectation. Thank you again for sharing your experience,we look forward to welcome you back on your next visit to Bali.