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"Hotel is pretty rundown. I feel like whoever did their floors did a terrible job… The floors look dirty no matter what. But, they also were literally dirty and had a lot of debris/splashes, etc. both in the lobby and in the hallways. The room itself, the floor was fairly clean but still looked dirty, a lot of stains, and very cheap material for the flooring. Immediately when I arrived , I checked the mattress for bugs, no bedbugs thank God. But mattress was old, tattered, and had a lot of stains on it. Cracks in the walls, rust dust and generally worn down fixtures in bathroom, and main area of room,all throughout. Staff was very rude when I checked in, older woman snapped at me and wanted to argue about the difference between Hotels.com versus Expedia. Seemed very irritated that my reservation was booked through a service. They charge you for parking, immediately. When I checked out the person tried to charge me again even though I was made to pay at check-in. Both times, the front desk staff was dismissive, impatient, condescending. I could smell cigarettes and weed in the stairwell Friday night when I got in. The breakfast was pretty average for a hotel… The breakfast server stood and stared at people while they were making their plates, uncomfortable. I will not stay here again."

"Once I got there the lady and gentleman was so kind and pleasant made me fell welcome. "

"Old wall papers and Capet need upgrades."

"The property it self was nice. The room was ok...I found clothing tags from the people that stayed in the room before me in the bathroom behind the towels and the tub/ shower was still dirty with hair in it. The breakfast buffet was nice lots of choices. But it was a little off putting that the other guest didnt control thier children. Some of them were actual going up to other guest and asking if they could have some of what t h ey were eating. Another went and started touching another's guests food. So we just took out food and went back to our room. "

"N/a"

"Property location is great, walking distance to Niagra park but dated. Didn’t find the check-in experience welcoming ."

"Very clean room very polite staff great location"

"When I checked in the front desk clerk was so welcoming and friendly. Her name was Sara, we chatted while she completed the check in and she was very helpful the whole stay with any questions I had or anything I needed. The breakfast was good from Parkway Prime, the kids and I enjoyed it. The pool was a good size so that there was plenty of room and it didn't feel overcrowded when there were many guests enjoying it. The hot tub was also great. "

"Friendly"