We completed online “pre-check-in” before arrival, but still waited over 2 hours to check in. Staff gave no acknowledgment or apology for the long wait. The check-in area was disorganized, with guests crowding the only elevator due to lack of space. Once we got to the desk, we were just handed a key—no info about amenities, Waterpark hours, or hotel details.
Our room was large but had stains on the furniture and a sticky orange mess on carpet near the mini fridge, which barely stayed cool. Perishables and baby milk couldn’t be stored safely. I found out only at checkout that a microwave was available on our floor—this would’ve helped a lot with a baby.
Noise was constant. Felt like we were sleeping in traffic. It was impossible to sleep—every toilet flush, tap from neighbouring rooms and hallway conversation was clearly heard until 3 a.m.
The “walkway to Waterpark” that connects to other hotels and closer to get to the Falls in the rain is not available less you have paid for the Waterpark , you have to go outside and walk around the building. Hotel parking lot was awful tight spots barely fit a regular car. We had to use the casino lot and haul luggage through a busy garage and across the main road with small kids to get back to the hotel. The there were only 4 drop off parking spots and not convenient to wait for a space. Overall, not family-friendly or worth the hassle.