Dear Donglin, Thank you for taking the time to share your comments with us. We are happy to know that you appreciated our friendly staff members and convenient location. However, we do apologize if you were bothered by outside noise. It was a pleasure hosting you, and we hope to see you again in the future!

Thank you for your feedback. Please know that reservations made through third-party sites don’t always sync with our system right away, and we cannot guarantee your preferred room will be available upon arrival. In this case, if you do not have the bathroom fixtures you require, please let us know right away so we can properly accommodate you. Our housekeeping team has been made aware of the oversight in cleanliness you experienced so that we can improve in this manner, and we hope to show you a better stay the next time you're in town.

We're excited by your outstanding rating of Sheraton Niagara Falls! It's wonderful to be so close to Niagara Falls and we're delighted that this enhanced your stay. We trust that all other aspects of your visit were enjoyable as well. Many thanks for your thoughtful praise and we hope you'll return soon!

Dear Yash,Thank you for taking the time to provide your feedback. We are concerned that your experience did not meet our usual high standards of cleanliness. Our team will address this matter promptly to ensure we maintain the excellence expected from our brand. We hope to have the chance to restore your confidence in our property during your next visit.Sheraton Niagara Falls

Dear Ravinder,Our team enjoyed hosting you at Sheraton Niagara Falls. Thank you for taking a moment to let us know you had a great stay! We hope you return soon!

Dear Diane,Thank you so much for choosing to stay with us at Sheraton Niagara Falls. We're thrilled to read you were able to take advantage of our convenient location. The pleasure was truly ours, and we hope you'll choose to visit us again soon.

Dear Dongqing,It was a pleasure to welcome you to Sheraton Niagara Falls. Thank you for highlighting our fabulous location so convenient to the falls and casinos. We are honored to receive your outstanding review and hope to have the pleasure of welcoming you back soon!

Dear Yamilet,Thank you for choosing Sheraton Niagara Falls and sharing your five-star review. Our team is constantly working to improve, so we look forward to welcoming you back and impressing you further.

Dear Rosemarie,Thank you for your review. It was a pleasure having you as our guest recently, and we are thrilled the high standards of cleanliness we adhere to were reflected in your experience. That said, we'll be sure to have a conversation with our team to ensure professional and courteous service is provided at all times. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!

Dear Kari,It was a pleasure hosting you at Sheraton Niagara Falls! We're glad our location worked well for your trip, and we hope to see you again the next time you're in the area.

Dear ThaliangeliThank you for taking the time to leave a review. We are pleased to hear you had a nice stay and enjoyed our comfortable accommodations. We at Sheraton Niagara Falls would love to welcome you back again.

Dear Mercedes,Thank you for choosing Sheraton Niagara Falls and sharing your delightful five-star review. Our team truly is the best in the business, and they will be honored to receive your kind feedback. We look forward to welcoming you back for another memorable visit.

Dear Loic,It was a pleasure hosting you at Sheraton Niagara Falls! We're glad you and your kids enjoyed the pool and games, and we look forward to seeing you again soon.

Dear Yolanda,Thank you for your review of Sheraton Niagara Falls. We're thrilled to hear you enjoyed your stay, including our wonderful team and pool area. It would be an honor to welcome you back anytime!

Dear Alisha,Thank you for choosing Sheraton Niagara Falls and for sharing your delightful five-star review. We really do have one of the best, hardest-working teams in the business, and they will be thrilled to know they were a highlight of your stay. We look forward to welcoming you back on future trips to the area.

Dear Saeed,Thank you so much for choosing to stay with us at Sheraton Niagara Falls. Our goal is to provide every guest with a wonderful experience, so we're thrilled that was the case for you. However, it's unfortunate to read you weren't able to enjoy some of our relaxing amenities, and we apologize for any inconvenience this may have caused. Nevertheless, we trust this didn't detract too much from your overall trip. The pleasure was all ours, and we hope to welcome you back in the future.

Dear Lashonda,Thank you for sharing your feedback. We apologize for any confusion regarding parking, the 15 free play offer, and the access to the Casino. We aim to provide clear information and a seamless experience for all our guests, and it seems we missed the mark during your visit. Rest assured, we will discuss this matter with our team and we hope to have the opportunity to welcome you back for a more enjoyable stay.Warm Regards,Management Team Sheraton Niagara Falls

Dear Aram, Thank you for being our guest and sharing your feedback. Please know that our amenity fee is mentioned on our website and includes far more than just the pool. We hope you enjoyed your stay otherwise and look forward to welcoming you back again soon.

Dear Ashley,We appreciate your feedback and the opportunity to address your concerns. The parking lot is owned by the City of Niagara Falls and is at your own risk. However, we'll certainly cooperate with any investigation. We're glad the attempt was unsuccessful, and we hope you'll consider staying with us again should you be back in the area.

Dear Yosmar,Thank you very much for the five-star review as it's everything we always hope for all of our guests. It was our honor to have you join us at Sheraton Niagara Falls, and we look forward to your next visit.

Dear Megan,Thank you for taking the time to leave a review. We are disappointed to hear about the lack of toiletries in your room and the delay in service. We will use your feedback to improve the experience of future guests. We hope to welcome you back again and check all the right boxes for a top-notch stay.

Dear Diana,We're delighted you had a great experience at Sheraton Niagara Falls. Your satisfaction is our goal, and we look forward to welcoming you back for another memorable visit!

Dear Joan,Thank you for your review and for giving us a perfect rating! We're delighted you enjoyed your overall experience, and we appreciate you mentioning our great fitness center. Our team is always seeking new ways to improve our facilities and the services we offer, so your feedback is valuable to us. It was a pleasure having you here, and we hope you return soon!

Dear Duff,Thank you for bringing this matter to our attention. It's deeply concerning to hear about your experience, and we regret any misunderstanding. Ensuring guest safety and comfort is paramount to our success. If you would like us to discuss this matter further, please reach out offline. We hope to hear from you and have an opportunity to regain your trust in the future.

Dear Daniel,We appreciate your feedback and are genuinely disheartened to hear about your experience. Your comfort is our priority, and it's clear we fell short. We understand the importance of a restful night's sleep and take your comments seriously as we evaluate our facilities and noise management strategies. Rest assured, we are committed to making improvements that enhance our guest experience. We hope to have another opportunity to better serve you in the future.

Dear Todd,Thank you for your review and for giving us a perfect rating! We're delighted our advantageous location was the highlight of your stay, and we appreciate you mentioning it to your fellow travelers. It was a pleasure having you here, and we hope you return soon!

Dear Arda,We're thrilled to hear the pool was a hit and provided your family with a fun and memorable experience. Ensuring our guests, especially the little ones, have a great time is a priority for us. We look forward to welcoming your family back to Sheraton Niagara Falls for more swimming fun and exceptional experiences!

Dear Darrin,It was a pleasure hosting you at Sheraton Niagara Falls! We're glad you enjoyed your visit and felt welcome while you were here. The next time you're in town, please come see us again.

Dear Michael,Thank you for choosing to stay with us at Sheraton Niagara Falls. Our goal is to provide every guest with a great experience, so we're thrilled that's always the case for you. The pleasure was all ours, and we hope to welcome you back soon.

Dear Jeffrey,Thank you so much for the high rating and we trust that you had a good time with us overall. That being said, we apologize for any noise issues during your visit and we will be sure to keep your feedback in mind regarding this matter. Please consider giving us another chance soon; we're confident that we can deliver an even better say.

Dear Brenda,It is an honor to have earned a perfect rating for your time with us. We are glad that our front desk service and high standards of cleanliness made a great impact on your stay with us. It was a pleasure to have had you as a guest, and we look forward to welcoming you back.

Dear Mike,Thank you for sharing your short, but lovely, five-star review. We are delighted you enjoyed your stay at Sheraton Niagara Falls and look forward to welcoming you back for another great experience.

Dear Gagandeep,Thank you for choosing us to host your travels, and overall, we hope you had a terrific getaway to Niagara Falls. Come back anytime!