"We thoroughly enjoyed our stay at the hotel. However, we encountered a minor issue on our second day regarding breakfast. When we came down for breakfast, we were informed that it was not included with our booking, despite my wife having called the front desk the early morning to add it to our room. We then waited for 15 minutes when we came down because our names were not on the list. While we eventually enjoyed breakfast, the initial confusion and wait were a bit frustrating since we never received confirmation that our names had been added. We headed out for activities and I sustained a minor injury while participating in activities, and when my wife called to request an ice pack for my foot, the staff immediately offered to send someone to our room to assist with patching up my leg and arm.
Within 15 minutes, a young gentleman named Vinh arrived. He was incredibly polite, professional, and caring as he attended to my injury. Just 10 minutes later, his manager, Hoang, also came to our room to check on me and offered further assistance, including arranging a visit to a nearby doctor if needed. He also kindly offered a complimentary breakfast to-go the following morning, knowing we had an early checkout.
I truly appreciate the staff's attentiveness and care. This is what I consider superior service, and we will definitely be returning for our upcoming trips."
