Dear Shenggen, We are happy you chose the Sheraton New York Times Square Hotel for your recent visit to the city. It was our pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Sincerely,Sheraton New York Times Square Management Team

Dear Julia, it was a pleasure reading your review of the Sheraton New York Times Square Hotel. We have an exceptional team whose top priority is making sure every guest is comfortable and satisfied, so we look forward to sharing your compliments with them. Thank you for also mentioning how much you loved our clean, comfortable accommodations! We are grateful for the perfect review and wish you all the best with your travels. Joe Dembek, General Manager

Dear Sinka, Thank you for the wonderful rating for the Sheraton New York Times Square Hotel. We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we look forward to hosting you again soon.Sincerely,Sheraton New York Times Square Management Team

Dear Wahab, Thank you for choosing to stay with us and sharing your review. We apologize for anything other than a perfect visit. Your experience is not representative of our usual performance, and we are disappointed for not meeting your expectations. We hope you will consider staying with us again, as we would love to provide you with the exceptional experience you deserve. Safe travels.Sincerely,Sheraton New York Times Square Management Team

Dear Darlene, Thank you for choosing to stay at the Sheraton New York Times Square Hotel. We are happy our location was convenient for your visit to all the many attractions of our city, and you also found it to be a relaxing experience. We look forward to being the first hotel you think of whenever you return to the area.Sincerely,Sheraton New York Times Square Management Team

Dear Mr. Viveros, Thank you for choosing Sheraton New York Times Square for your recent travels. Commitment to service and guest satisfaction is our primary focus, and we are delighted that you enjoyed your stay. Our associates are dedicated to providing exceptional hospitality as a direct reflection of our core values of delivering meaningful acts of service with purposeful design and innovative programming. Thank you for taking the time to provide your feedback, and we look forward to hosting you again soon.Sincerely,Sheraton New York Times Square Management Team

Dear Rakesh, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Sheraton New York Times Square Hotel. We look forward to welcoming you back on your next visit.Sincerely,Sheraton New York Times Square Management Team

Dear Claudia, Thank you for sharing about your time at Sheraton New York Times Square Hotel. We appreciate the kind remarks, and we are glad you enjoyed our hotel. Just steps from Manhattan's main attractions, we love combining premier service and amenities with New York's magnetic energy. It was a pleasure hosting you, and we hope to see you again soon.Sincerely,Sheraton New York Times Square Management Team

Dear Muhammad, Thank you for being our guest. Although you liked our location, we sincerely apologize for not meeting your expectations. Thank you for sharing your observations so we may improve going forward. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Sincerely,Sheraton New York Times Square Management Team

Dear Ms. Sylvaine, Thank you for choosing to stay with us at Sheraton New York Times Square Hotel. We are glad to know you overall had a pleasant stay and hope you enjoyed most aspects of your time with us. That said, we care about the satisfaction of our guests; therefore, we appreciate you letting us know what we can do to make your next stay perfect. We will share your comments appropriately as we strive to improve our guest's experience. We are grateful for your valuable feedback and look forward to welcoming you again.Sincerely,Sheraton New York Times Square Management Team

Dear Mallikarjun, Thank you for choosing to stay with us and taking the time to evaluate your experience. Please accept our sincere apologies for not meeting your expectations regarding the room you requested. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We are sorry for how our associates handled your situation, as we strive to deliver thoughtful hospitality to all our guests. We understand your frustration, and we truly regret disappointing you. We are committed to providing a comfortable stay with exceptional service, and we hope to have an opportunity to better your experience whenever your travels bring you back to the area.Sincerely,Sheraton New York Times Square Management Team

Dear Kim, Thank you for choosing to stay with us. We apologize for anything other than a perfect visit. Your experience is not representative of our usual performance, and we are disappointed for not meeting your expectations. We hope you will consider staying with us again, as we would love to provide you with the exceptional experience you deserve.Sincerely,Sheraton New York Times Square Management Team

Dear Ivan, Thank you for sharing about your time at Sheraton New York Times Square Hotel. We appreciate the kind remarks, and we are glad you enjoyed your time with us. We hope to see you again soon!Sincerely,Sheraton New York Times Square Management Team

Dear Ana, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Sheraton New York Times Square Hotel. We look forward to welcoming you back on your next visit.Sincerely,Sheraton New York Times Square Management Team

Dear Michael, Thank you for choosing the Sheraton New York Times Square Hotel and for the kind review. We love that our guests can seamlessly access an array of landmark attractions and one-of-a-kind activities from our excellent location. World-class dining, unparalleled shopping, and museums are right at our doorstep! Thank you once more for mentioning how much you enjoyed our proximity to the Seans Bar & Kitchen, and we look forward to seeing you again on your next visit to the Big Apple!Sincerely,Sheraton New York Times Square Management Team

Dear Viridiana, Thank you for being our guest. We are disappointed to learn about your experience at our hotel. Please know that we value our world of differences and embrace inclusion, and we aim to treat everyone with dignity and respect, regardless of race, religion, gender, or sexual orientation. We appreciate your feedback and apologize that you were not happy with our service at the breakfast. Your comments will be shared with our culinary team for evaluation. Thank you again, and we wish you safe travels.Sincerely,Sheraton New York Times Square Management Team

Dear Dan, Thank you for being our guest and for your candid review. We regret any disappointment you had with some of the extra costs associated with your visit. Our fees are competitively priced and posted on our sites so guests can have this information before booking with us. However, we understand your frustrations if these costs come as a surprise to you, and we hope you will accept our apologies. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Sincerely,Sheraton New York Times Square Management Team

Dear Gregory, Thank you for choosing to stay with us and sharing your review. We apologize for not meeting all of your expectations with the in-room amenities, and we can understand the frustration caused. We care about the satisfaction of our guests; therefore, we appreciate you letting us know what we can do to make your next stay perfect. We will share your comments appropriately as we strive to improve our guest's experience. Furthermore, we also regret your disappointment with the lack of parking, and we are sorry for the inconvenience this caused. During some times of the year, our hotel reviews a high number of guests, and we can understand the difficulties this causes. Please know our front desk is available around the clock to make your visit as seamless as possible. We are grateful for your valuable feedback and hope you will revisit us for a more gratifying experience.Sincerely,Sheraton New York Times Square Management Team

Dear Kim, Thank you for being our guest and for your candid review. We truly apologize for the disappointing check-out experience and any miscommunication from our end. We also understand the frustration you must have felt as you have not received what was promised. Your feedback, and also your patience in this matter, are much appreciated. We will share your message appropriately as we are committed to enhancing our guest experience on all levels.Sincerely,Sheraton New York Times Square Management Team

Dear Elisabeth, Thank you for sharing about your time at Sheraton New York Times Square Hotel. We appreciate the kind remarks, and we are glad you enjoyed our beautiful hotel. Just steps from Manhattan's main attractions, we love combining premier service and amenities with New York's magnetic energy. We understand the importance of the details that make up a great stay and are happy knowing our thoughtful hospitality enhanced your visit with us. We look forward to seeing you again soon!Sincerely,Sheraton New York Times Square Management Team

Dear Taddele, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless visit; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely,Sheraton New York Times Square Management Team

Dear Damian, Thank you for choosing Sheraton New York Times Square for your recent travels. Commitment to service and guest satisfaction is our primary focus, and we are delighted that you enjoyed your stay. Our associates are dedicated to providing exceptional hospitality as a direct reflection of our core values of delivering meaningful acts of service with purposeful design and innovative programming. It is always a joy to see our guests are excited about returning; we look forward to it!Sincerely,Sheraton New York Times Square Management Team

Dear Patricia, Thank you for rating your visit with us. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area.Sincerely,Sheraton New York Times Square Management Team

Dear Bruno, Thank you for choosing the Sheraton New York Times Square Hotel and for sharing your feedback. While we are delighted to know that you enjoyed our convenient location, we regret not meeting your expectations. Your comments are invaluable, and we will address them appropriately as we are continuously committed to improvements to our overall guest experience. We appreciate your understanding and look forward to welcoming you back the next time you are in the area.Sincerely,Sheraton New York Times Square Management Team

Dear Lisa, Thank you for your candid feedback. We always want our guests to leave with a favorable impression of our hotel; therefore, we truly apologize for not meeting your expectations. We are very sorry for the inconvenience you encountered with the charges on your card. We completely understand the frustration you must have experienced. We will share your comments appropriately, and we appreciate your patience.Sincerely,Sheraton New York Times Square Management Team

Dear Anna, We appreciate you choosing us and providing valuable feedback about your stay. We are glad you had a pleasant stay overall. However, we regret the concerns you had about early check-in charges and the inconvenience this caused you. Our goal is for each guest to leave completely satisfied, and we are sorry we did not meet all of your expectations during this visit. We will share your comments with our team appropriately. We hope you will give us another opportunity to provide you with the outstanding experience you should always expect from us!Sincerely,Sheraton New York Times Square Management Team

Dear Mathew, Thank you for sharing your feedback. We deeply regret the disappointment you had with our pet policy. We strive to provide an enjoyable and memorable expereince, and we regret not meeting your expectations. Your comments are invaluable as they guide us in our continuous commitment to improvements to our overall guest satisfaction. We appreciate your patience and understanding and hope to have the opportunity to regain your trust on a future visit.Sincerely,Sheraton New York Times Square Management Team

Dear Marissa, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at the Sheraton New York Times Square Hotel, and we look forward to welcoming you back soon. Sincerely,Sheraton New York Times Square Management Team

Dear Jaeeun, Thank you for choosing our hotel for your stay. We are sorry for not meeting your expectations; please accept our apologies for the issues that impacted your rating. We hope you will allow us to restore your confidence in us on a future visit.Sincerely,Sheraton New York Times Square Management Team

Dear Mustafa, Thank you for choosing our hotel for your stay. We are sorry for not meeting your expectations; please accept our apologies for the issues that impacted your rating. We hope you will allow us to restore your confidence in us on a future visit.Sincerely,Sheraton New York Times Square Management Team

Dear Feng, Thank you for choosing the Sheraton New York Times Square Hotel and for sharing your feedback. We are delighted to hear that you found or proximity to Times Square and Central Park convenient for your travel plans. Your satisfaction is our priority, and we look forward to welcoming you back the next time you are in the area.Sincerely,Sheraton New York Times Square Management Team

Dear Mr. François, Thank you for taking the time to share your feedback regarding your recent stay at Sheraton New York Times Square Hotel. We are delighted to hear that you found our proximity to Central Park and Radio City Music Hall convenient for your travel plans. Our team takes immense pride in delivering exceptional service, and we are also pleased to know that their efforts resonated with you. We look forward to welcoming you back the next time you are in the area.Sincerely,Sheraton New York Times Square Management Team

Dear Yonatan, Thank you for choosing the Sheraton New York Times Square Hotel and for sharing your feedback. Our highest priority is making sure you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. We look forward to welcoming you back the next time you are in the area.Sincerely,Sheraton New York Times Square Management Team