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海登飯店的評分

4 out of 5
海登飯店
127 West 28th Street, New York, NY

評論

7.8

不錯哦

10 分，有夠讚；1001 則評論中有 334 則" "
8 分，不錯哦；1001 則評論中有 349 則" "
6 分，一般般；1001 則評論中有 174 則" "
4 分，不太好；1001 則評論中有 82 則" "
2 分，很糟糕；1001 則評論中有 62 則" "

8.0/10

整潔度

8.2/10

員工素質

7.0/10

設施服務

7.6/10

住宿環境和硬體

7.0/10

環保程度

評論

10/10 有夠讚

Regina

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Nice location
於 2024 年 5 月住了 1 晚
Hotel Management 於 2024年5月17日回覆
Hello Regina, thank you for taking the time to provide us with your valuable feedback. We are happy to hear you found the location nice. Thank you for choosing us and we hope to see you in the near future

4/10 不太好

Jacob

喜歡：員工素質
不喜歡：整潔度、設施服務和住宿環境和硬體
Interaction with the staff members (which were minimal) were great, but the place is pretty rundown. The fan in my bedroom rattled loudly, the gym center was cramped, and everything looked patched up in very shoddy ways. The outdoor seating was a nice thought, but it was filthy. I don't expect much from continental breakfasts, but this one was pretty sad. For $300/night, I would expect a bit more. The place needs a facelift asap.
於 2024 年 4 月住了 1 晚
Hotel Management 於 2024年5月3日回覆
Hello Jacob, thank you for taking the time to provide us with your valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel- our mission is to provide excellent guest experiences, so we are sorry to have let you down. We hope you will change your mind and give us another opportunity to provide you with the excellent hospitality for which we are known

4/10 不太好

Andrew

情侶出遊
不喜歡：整潔度、設施服務和住宿環境和硬體
No water in room. Barely enough towels. No extra blankets or pillows. Very noisy. Lots of street noise from flower district. Honking cars all day long. Slamming doors in early morning
於 2024 年 4 月住了 1 晚
Hotel Management 於 2024年4月30日回覆
Hello Andrew, thank you for taking the time to provide us with your valuable feedback. We would like to apologize about the water as we do not provide any water bottles in the room instead if you ask, it will be provided at the front desk. We are also sorry to hear about the towels and the blankets in the room. Your comments have been shared with the head housekeeping department and we are happy to say it has been handled accordingly. Thank you for choosing us and we hope to see you in the near future

4/10 不太好

Arnaud

家庭旅遊
不喜歡：整潔度、設施服務和住宿環境和硬體
Hôtel très bien situé, en plein cœur de Manhattan. La chambre était correcte mais pas toujours très propre malgré le service journalier. Le personnel n’était pas très souriant mais surtout le petit déjeuner était médiocre. La salle à manger est sans fenêtre, éclairée avec des néons, uniquement des viennoiseries pas toujours fraîches, du café et de l’eau.
於 2024 年 4 月住了 7 晚
Hotel Management 於 2024年4月26日回覆
Good morning Arnaud, thank you for taking the time to provide us with your valuable feedback. We are happy to hear you found our hotel well located in Manhattan. We are sorry to hear if our cleaning services did not exceed your expectations. Your comments have been shared with the housekeeping department to see where we can do better. Thank you for choosing us and we hope you give us another opportunity in order to give the best guest service we are known for

4/10 不太好

Katherine

不喜歡：整潔度和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Hotel Management 於 2024年4月20日回覆
Hello Katherine, thank you for rating us.We hope we can do better next time

6/10 一般般

Maritza

喜歡：整潔度和員工素質
Estuve dos días sin aire acondicionado en la habitación Lo reporte y me indicaron q el hotel estaba lleno. Cuando pagué solo me redujeron los taxis de esos dos días. Fue muy incómodo y sofocante la noche. No pue descansar bien
於 2024 年 4 月住了 3 晚
JMA 於 2024年4月19日回覆
Hello Maritza, thank you very much for providing us with your valuable feedback.We are so sorry that your air conditioner did not work well, but your comments have been shared with with our maintenance department and we are happy to say it has been handled accordingly.Thank you for choosing to say with us and we hope to see you in the near future.

6/10 一般般

Irina

於 2024 年 4 月住了 3 晚
JMA 於 2024年4月18日回覆
Hello Irina,thank you very much for your valuable feedback. Hope you enjoyed your stay with us and thanks for staying with us.

10/10 有夠讚

Charles，north billerica

喜歡：整潔度、員工素質和住宿環境和硬體
Very happy with staff, very helpful. Security in elevators to floors.
於 2024 年 4 月住了 2 晚
JMA 於 2024年4月15日回覆
Hello Charles,thank you very much for providing us with your valuable feedback. We are thrilled to hear you found our staff helpful and everything was okay. Hope to see you soon in the next future.

6/10 一般般

Morgan

家庭旅遊
喜歡：員工素質和住宿環境和硬體
不喜歡：整潔度
This hotel is average, at best. The lobby is pretty, but the rooms are bleh. Every detail has been missed. Outlets are crooked, the stopper on our sink was missing, the shower and sink don’t drain fast enough, the vent in the bathroom was REALLY dirty & needs to be cleaned, there are paint drops on the floor, would not recommend staying here if you have OCD. The details will drive you nuts. The bed was fine.
於 2024 年 4 月住了 4 晚
JMA 於 2024年4月9日回覆
Hello Morgan, thank you for providing us with your valuable feedback.We are happy to hear that you found our lobby pretty nice. With the issue of the some of the things you mentioned in the room you stayed in that the outlets are broken and the stopper on the sink missing and the sink drains slowly, we do apologize about that.Your comments have been shared with our maintenance team and we are happy to say it has been handled accordingly. Thank you for choosing us we hope to see you in the near future.

8/10 不錯哦

Kelly

喜歡：員工素質
Stay in NYC often for 1-2 might trips. This was a decent spot. Staff was very nice and room was bigger than most NYC places i've stayed. But the "breakfast included" was a joke, don't count on it as a bonus to your stay. Best thing is that is was great for the subway and we were able to get down to the WTC and up to museums with no trouble at all. Would stay again for the king bed and room size.
於 2024 年 4 月住了 2 晚
JMA 於 2024年4月9日回覆
Hello Kelly, thank you very much for providing us with your valuable feed back. We are thrilled to hear you found everything okay and our rooms spacious and our staff very nice.On that note we would like to apologize about you not happy with our breakfast.Your comments have been shared with our with management team and we are happy to say it's been handled accordingly.Thank you for choosing us and we hope to see you in the near future..

2/10 很糟糕

MEHMET ALI

不喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
JMA 於 2024年4月8日回覆
Hello Mehmetali,thank you for providing us with your valuable feed back. We are sorry for any experience you might have had. Hope to see you soon in the near future.

8/10 不錯哦

Linda

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very nice hotel in Chelsea area. We were able to hop the train in whatever direction easily. It’s a nice walk to Central Park with many landmarks on the way if you wish. Breakfast was nice, especially the muffins. Lots of good NYC pizza joints nearby. Had a small issue at checkin but the staff made it right immediately. Very thorough selection of toiletries and pillows/beds were clean and soft.
於 2024 年 3 月住了 1 晚
Hotel Management 於 2024年3月31日回覆
Hello Linda, thank you for taking the time to provide us with your valuable feedback. We are thrilled to hear you found our hotel nice and found the metro nearby. We are also happy to hear the continental breakfast exceeded your expectations. Thank you for choosing us and we hope to see you in the near future

6/10 一般般

Lauren

喜歡：員工素質
I enjoyed the environment around the hotel
於 2024 年 1 月住了 2 晚
Hotel Management 於 2024年3月30日回覆
Hello Lauren,thank you for taking the time to provide us with your valuable feedback. We are thrilled to hear you enjoyed the environment around the hotel. Thank you for choosing us and we hope to see you in the near future

10/10 有夠讚

Helene

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
My son and I spent two nights at this hotel to visit NYC’s main attractions. This hotel is very conveniently situated, well priced and the rooms are nicely sized and very clean. The breakfast offers mainly breakfast pastries, yogurt and fruit. Everything is fresh and very tasty. I would definitely stay here again!
於 2024 年 3 月住了 2 晚
JMA 於 2024年3月28日回覆
Hello Helene, thank you for providing us with your valuable feedback. We are thrilled you find our rooms nicely sized and clean and you also did liked our breakfast.Again thank you for choosing us and we hope to see you again.

2/10 很糟糕

JONALOU

不喜歡：員工素質和住宿環境和硬體
Rude staff
於 2024 年 3 月住了 1 晚
JMA 於 2024年3月28日回覆
Hello, Jonalou thank you for providing us with your valuable feedback. We are so sorry with your guest experience and do apologize, and hope to see you in the near future.

10/10 有夠讚

Valerie

於 2024 年 3 月住了 3 晚
JMA 於 2024年4月15日回覆
Hello Valerie,thank you very much for providing us with your valuable feed back. We are happy to know everything was fine during your stay.Hope to see you in the near future.

4/10 不太好

Galli，Philadelphia

親子旅遊
不喜歡：整潔度、員工素質和住宿環境和硬體
Close to subway but that's really it, beds are noisy and uncomfortable, bathroom was not clean, we had a street facing room and it was very loud, hotel staff not very helpful/friendly... overall this is a low-grade hotel that fit our needs but we won't stay here again or recommend it to others.
於 2024 年 3 月住了 2 晚
JMA 於 2024年3月25日回覆
Hello Galli, thank you for providing us with you valuable feed back we are thrilled to hear from you. We are sorry about your experience with the bed being noisy and the cleanliness and our staff not helpful.We do apologize and your experience has been shared with the team. Thank you for choosing us and hope to see you in the near future.

6/10 一般般

Bryce

家庭旅遊
I was surprised with an unexpected facility fee (i.e., gym) at check-out, which I was not informed about up front.
於 2024 年 3 月住了 3 晚
JMA 於 2024年3月25日回覆
Hello Bryce,thank you for providing us with your valuable feedback.We are sorry you didn't know about the facility fee but its state on Expedia website that the facility fee is paid at the hotel.Thanks for choosing us and we hope to see you in the next future.

6/10 一般般

Sheila

親子旅遊
喜歡：整潔度和員工素質
Service was good- everyone is friendly and helpful. The rooms are dated and we had a headboard that was falling apart. It’s not luxury and lacks the attention to detail in the maintenance that you’d hope for in a boutique hotel. Location is good with trains near by and lot of city buzz nearby.
於 2024 年 3 月住了 4 晚
JMA 於 2024年3月25日回覆
Hello Sheila,thank you for providing us with your valuable feedback. We are thrillet that you had a great service and everyone was helpful and friendly.Location too was good. But we do apologize for the headboard falling apart, we are really sorry and our engineering team is looking into that. Thank you for choosing to stay with us,hope to see you in the near future.

8/10 不錯哦

Joanne

喜歡：整潔度和住宿環境和硬體
Very good for price
於 2024 年 3 月住了 1 晚
JMA 於 2024年3月19日回覆
Hello,Joanne,thank you for providing us with your valuable feedback, we are thrilled you find the price for your stay very good. Hope to see you in the near future.

8/10 不錯哦

Rhonda

喜歡：整潔度和員工素質
於 2024 年 3 月住了 4 晚
JMA 於 2024年3月20日回覆
Hello Rhonda, thank you for providing us with your valuable feedback.Hope to see you in the near future.

8/10 不錯哦

Angielo

喜歡：員工素質和住宿環境和硬體
Nice stay
於 2024 年 3 月住了 4 晚
JMA 於 2024年3月18日回覆
Hello Angielo,thank you for taking the time to provide us with your valuable feedback. We are thrilled to hear from you and hope to see you in the near future.

8/10 不錯哦

Linda

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The hotel is in a perfect location for accessing midtown and areas further south. I particularly liked that the neighboring shops are garden shops, so the sidewalk is filled with flowers and other plants. The room was quiet. There's a coffee maker and small fridge. Breakfast is free-pastries, yogurt, fruit, coffee. I've read a lot of bad reviews about this place and either people have no idea what to expect in NYC for this price, or they just like to whine.
於 2024 年 3 月住了 3 晚
JMA 於 2024年3月15日回覆
Hello Linda, thank you for taking the time to provide us with your valuable feedback about the location and the neighboring shops.Thanks for choosing us, we hope to see you in the near future.

8/10 不錯哦

Cheryl

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We didn’t know it was in the flower district-fresh flowers all over during the day! What a treat and the fragrance was wonderful!
於 2024 年 3 月住了 2 晚
JMA 於 2024年3月15日回覆
Hello Cheryl,thanks for providing us with your valuable feedback, we are glad you feel the fragrance of flower district.We hope to see you soon in the near future.

8/10 不錯哦

Farah

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 2 晚
JMA 於 2024年3月13日回覆
Hello Farah, thank you for taking the time to provide us with your valuable feedback. We are thrilled you find everything ok we hope to see you soon.

8/10 不錯哦

genevieve

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nous avons beaucoup aimé le quartier.
於 2024 年 3 月住了 2 晚
JMA 於 2024年4月12日回覆
Hello Genevieve,thank you very much for reaching out to us.

4/10 不太好

Irwin

情侶出遊
喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體
The rooms were clean and nice size. The bed you could feel the springs poking you. The heater was broken and it was 25 degrees outside. Maintenance could not fix it so they gave us a space heater that was missing the grill and seened unsafe. Novody from staff offered any solutions nor gave us any extra blankets. Was a difficult nights sleep
於 2024 年 2 月住了 1 晚
JA 於 2024年2月26日回覆
Hello Irwin, thank you taking the time to provide us with your valuable feedback. We are thrilled to hear you found our rooms clean and nice, we would like to apologize the heat wasn't working in the room and also not enough blankets was provided. Again, we are very sorry for any inconvenience caused, hope to see in the near future.

6/10 一般般

Joan H.

於 2024 年 2 月住了 1 晚
JMA 於 2024年3月20日回覆
Hello Joan, thank you for providing us with your valuable feedback.Hope to see you in the near future.

10/10 有夠讚

Lisa

喜歡：整潔度、員工素質和住宿環境和硬體
A spacious room in Chelsea, great location, pleasant staff and decently priced.
於 2024 年 2 月住了 3 晚
Hotel Management 於 2024年2月22日回覆
Hello Lisa, thank you for taking the time to provide us with your valuable feedback. We are thrilled to hear you found the rooms spacious and enjoyed our location. We are also happy to hear you found our staff pleasant as they aim to provide the best guest service possible. Thank you for choosing us and we hope to see you in the near future

2/10 很糟糕

Raul

家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
First there was no hit in that room no hot water and when I when to the fro desk they refused to switch me to another room The front desk lady was so rude to me I never come to this place again and don’t recommend to nobody this pace sucks.
於 2024 年 2 月住了 1 晚
Hotel Management 於 2024年2月22日回覆
Hello Raul, thank you for taking the time to provide us with your valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel- our mission is to provide excellent guest experiences, so we are sorry to have let you down. We hope you will change your mind and give us another opportunity to provide you with the excellent hospitality for which we are known.

10/10 有夠讚

Maryam

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 3 晚
Hotel Management 於 2024年2月22日回覆
Hello Maryam, thank you for rating us

8/10 不錯哦

Glenda

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 2 晚
Hotel Management 於 2024年2月22日回覆
Hello Glenda, thank you for rating us

10/10 有夠讚

Glenda

團體旅遊, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice place
於 2024 年 2 月住了 1 晚
JMA 於 2024年2月12日回覆
Glenda, thanks so much for this valuable feedback, we are thrilled you find our hotel nice and choosing us, we hope to see you in the near future.

6/10 一般般

Edaris

情侶出遊, 家庭旅遊
不喜歡：整潔度、設施服務和住宿環境和硬體
la cama es super incomoda, el espacio del cuarto es muy pequeño para 4 personas mas sus pertenencia, la iluminación es pobre tiene bombillas que no funciones. los empleados de por la mañana te dan una información y lo de la tarde otra, nunca pude desayunar siempre que llegaba se había acabado y no era ni la hora! en realidad es un hotel que tiene mucho que mejorar!
於 2024 年 2 月住了 3 晚
Hotel Management 於 2024年2月22日回覆
Hello Edaris, thank you for taking the time to provide us your valuable feedback. We would like to apologize if you found the beds uncomfortable and if our breakfast did not exceed your expectations. Your comments have been shared with the team to see where we can do better. Thank you for choosing us and we hope to see you in the near future

4/10 不太好

MARIA

團體旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 2 月住了 3 晚
JMA 於 2024年2月7日回覆
Hello Maria, thanks for your valuable response and choosing to say with us.

6/10 一般般

Lucas De

於 2024 年 1 月住了 2 晚
JMA 於 2024年2月7日回覆
Lucas thanks for choosing to say with us and your valuable feedback.See you soon.

8/10 不錯哦

Theresa

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Almost perfect
Very attractive hotel, very clean. Room air conditioning/heating unit broken - buzzed/clanged/banged all night. Otherwise perfect.
於 2024 年 1 月住了 1 晚
JMA 於 2024年1月29日回覆
Theresa, thanks for your positive feed back.

10/10 有夠讚

Blanquita

商務旅客
於 2024 年 1 月住了 1 晚
JMA 於 2024年1月29日回覆
Thanks for your positive feedback.

2/10 很糟糕

Masoud

喜歡：整潔度
不喜歡：員工素質、設施服務和住宿環境和硬體
The heater of the room was not working properly (it was blowing cold air). I told staff about this 3 times. The first two times, they just sent someone and he turned on the broken heater and left the room. The third time, they sent a technician, he opened the heater, and said he wanted to reset it. He came back after 10 minutes, and realized that resetting did not solve anything. He said I don't know what do and left! The third night in New York was a cold one and I caught a very bad cold. Completely irresponsible staff! This hotel is horrible and a total waste of money!
於 2023 年 12 月住了 3 晚
JMA 於 2024年1月29日回覆
Masoud,we are sincerely sorry to hear that your experience fell short of expectations. We take your concerns about the heater not working seriously and we assure you that our team has followed up on the issue.We always strive to deliver superb experience and its disheartened to know we fell short during your stay.We hope you will give us another opportunity to demonstrate the quality service and accommodation we are known for.

8/10 不錯哦

Blanquita

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
JMA 於 2024年1月29日回覆
Thanks for your positive feedback.

8/10 不錯哦

Manolito

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice property with updated amenities. Unfortunately, my room was never turned over even though I was gone during the service hours and did not have a do not disturb sign on my door. Room was comfortable but needs a microwave.
於 2023 年 12 月住了 2 晚
JMA 於 2024年1月29日回覆
Respectfully we thank you for your positive response and your concern has been addressed.We are sincerely sorry for your experience.

2/10 很糟糕

Omarie

不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The worse stay at any hotel. Cold room, bed making noise and had to ask to change room because the bed wasn’t stable. Couldn’t get any help when called the front desk. I checked out the same night I checked in. Staff rude and not considerate at all. Would never recommend this hotel to anyone
JMA 於 2024年2月12日回覆
Hello Onarie. thank you for taking the time to provide us with your valuable feedback.Your comments have been shared with our management team and we are happy to say its been handled accordingly,we are so sorry for the negative experience at our hotel,we hope you will give us another opportunity to demonstrate the service and accommodations that we are know for..

2/10 很糟糕

Ilvi

不喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 3 晚
JMA 於 2024年1月29日回覆
Thanks for your feedback.

10/10 有夠讚

Evgeniya

JMA 於 2024年2月7日回覆
Hello Evgeniya, thanks for your positive feedback, hope to see see you soon.

6/10 一般般

Jordan

家庭旅遊
於 2023 年 12 月住了 1 晚
JMA 於 2024年1月29日回覆
Thanks for taking the time to send us your feedback.

6/10 一般般

Corrie

家庭旅遊
Checking in was a challenge. I waited over 20 minutes at the front desk as no one was there. When the staff member finally came, there was a long line behind me. He had issues entering my credit card info, and told me it was being declined even though I had received a text message on my cell phone letting me know a charge had been authorized. I ended up having to turn my phone on, pay international charges to call my visa company that then confirmed there was no issue with my card. After over an hour had passed, another staff member came to help and fixed the issue in their computer and finally gave us keys to our room.
於 2023 年 12 月住了 3 晚
JA 於 2024年1月2日回覆
Ms. Corrie we are sorry for your experience.

6/10 一般般

Donna

家庭旅遊
喜歡：整潔度
Eh…I would stay elsewhere
I don’t tend to write reviews. But I feel like this place is misleading. Both hotels.com and the hotel website say rooftop restaurant and bar. Which was actually one of the main reasons I booked this hotel. There is NOT a rooftop anything! It is permanently closed and this should be updated to say that. The pros: room size, fridge, location. The cons: bed was not very comfortable, water pressure and temperature was not good, a $30/day resort fee. Not sure what this is for. I definitely should have paid close attention to that. The breakfast is just coffee and pastries. There are a whole lot of other hotels in the area and I would not stay here again
於 2023 年 12 月住了 3 晚

8/10 不錯哦

David

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 2 晚
JMA 於 2024年1月29日回覆
Thanks for your response.

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
JMA 於 2024年1月29日回覆
Thanks for your positive response.

10/10 有夠讚

Jennifer

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very close to many major sites and to the subway.
於 2023 年 12 月住了 2 晚
JMA 於 2024年1月29日回覆
Thanks for your positive feedback Ms. Jennifer.